Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pearland, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,173 reviews
5 stars
1,202
4 stars
446
3 stars
141
2 stars
78
1 star
306
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and friendly, while others were criticized for being unresponsive or rude.
Product Availability
Customers noted that the store generally has a good selection of products, but there were complaints about specific items being out of stock or issues with online orders.
Curbside Pickup
Curbside service received mixed feedback; some found it efficient while others experienced delays and confusion during the pickup process.
Pricing Issues
Several customers expressed dissatisfaction with pricing discrepancies between in-store and online prices, leading to frustration and lost sales.
Store Organization
The store was described as well-organized with a good selection, but some customers found it difficult to navigate and locate assistance.
- SWSally Wooley2 days ago1.0Bought an item for pickup, was charged and said the item was picked up when I had not picked it up yet. Waited on hold forever and finally spoke to a manager who said they would see if the item was still in store so I could pick it up and they would call me back. Never got a call back. So I’ve been charged for an item that I never got. I’m now on hold again for the past 15 minutes and counting. Never even spoke with someone “customer service, please hold” click. Customer service at this location has been horrendous.
- SCShawna ChanelNov 7, 20255.0Justin in customer service is so awesome he found my dirt that I thought was stolen by Doordash ! He was so polite, patient and informative! I didn't feel rushed and my frustration was validated, I left out of there a happy happy customer
- ETE H (Twisted_lifeline)Nov 3, 20251.0Constant issue trying ti get a hold of someone for help
- JKjd kitchenNov 2, 20251.0Ordered a tool for delivery due to being confined to wheelchair. Received a totally different item than what I ordered. Had to go to 2 different stores to get the item I ordered. It was a in store issue that created this total failure of delivering the wrong product. They didn’t seem concerned and couldn’t seem to find a manager to assist with the process.Cost me the delivery fees and uber fees to get what I paid for. Do not opt for delivery is my advise.
- JMJohn MillerOct 18, 20255.0Great experience trying to find some replacement home hardware. Sammi and Justin were super friendly and responsive, helped me to find everything I needed and check out quickly. Thank you!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Pearland, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Pearland?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Note that hours may vary on holidays.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or by logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What is the process for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be initiated through your Order History, while in-store returns require proof of purchase at the customer service desk.
Are there any nearby places to grab food after shopping at Lowe's Pearland?
Yes, nearby restaurants include Wingstop for quick chicken wings, Chili's Grill & Bar for American cuisine, Pho Anh Asian Bistro, and Boiling Pho for Vietnamese options.
What nearby services can help with home security around the Lowe's Pearland location?
Avenger Security, which provides home security, fire protection, and telecommunications services, is located near Lowe's for additional home safety needs.
How can customers use nearby transportation or locations to visit Lowe's in Pearland?
Though public transit details are not specified, customers can use nearby landmarks such as Blue Rhino Propane Exchange or Minute Key to help locate Lowe's. Additionally, after shopping, customers might visit nearby places like Cozy Nail Lounge or CycleBar for relaxation or fitness.
Does Lowe's Pearland offer installation services for purchased products?
Yes, Lowe's offers a wide range of installation services including appliances, cabinets, flooring, doors, windows, HVAC, decking, and more, ensuring professional support for your home projects.