Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pasadena, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,192 reviews
5 stars
1,212
4 stars
468
3 stars
189
2 stars
76
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being helpful and friendly, while others are reported as rude or unhelpful.
Product Availability
Customers generally found the store to be well-stocked with a good variety of products, although some specific items were noted as unavailable.
Store Cleanliness
Several reviews mentioned cleanliness and organization of the store, but there were also complaints about dirty restrooms and overall store cleanliness.
Checkout Experience
Many customers expressed frustration with the self-checkout system and the lack of available cashiers, leading to long wait times.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor handling of appliance orders, leading to customer dissatisfaction.
- SPS POct 25, 20254.0Decently stocked, pretty well organized and most of the cashiers are nice, Michelle isn't though.
- JBJones BrownOct 22, 20255.0Clean and organized. Couldn't find it at HD. Lowe's had it and available.
- SLStephanie LukacsOct 20, 20255.0Very helpful associate, found what I was looking for. Mowed my grass today.
- MSMaggie SaucedoOct 10, 20251.0Lowes Pasadena 😏 we had a purchase over over 17 hundred and needed assistance So we asked a guy over by appliances he said no I’m 70 !! Lord I didn’t say anything because I still needed we asked another guy he said I mainly work in back. I will never come back don’t recommend store
- YSyessenia sortoOct 8, 20255.0I went in to the Lowe’s with multiple questions about what I needed for my project and Blake Loehr in tool rentals was very helpful and knowledgeable he was kind enough to help me figure out what I needed thanks Blake
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Pasadena, TX offer?
Lowe's offers products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Pasadena, TX?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on Thanksgiving Day and Christmas Day.
Does Lowe's Pasadena offer in-store pickup and delivery services?
Yes, Lowe's Pasadena offers both in-store pickup and delivery services for customer convenience.
Which brands can I find at Lowe's Home Improvement in Pasadena?
You can find brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more trusted names in home improvement and appliances.
How can I check the status of an order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What are the payment options available at Lowe's Pasadena?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any installation services offered at Lowe's Home Improvement?
Yes, Lowe's provides a wide range of installation services including appliance installation, flooring, blinds, cabinets, decks, doors, gutters, heating and cooling systems, and more.
What are some nearby places to Lowe's in Pasadena where customers can go before or after shopping?
Nearby places include Minute Key for locksmith services, Quick Quack Car Wash and Timewise Car Wash for vehicle cleaning, and several fast-food restaurants like Arby's, Burger King, and McDonald's for a quick meal.
Is there a convenience store or gas station near Lowe's Pasadena?
Yes, the Shell gas station and convenience store is located nearby, which can be convenient for customers needing fuel or snacks during their visit.
Where can I find mobile phone stores near Lowe's Home Improvement in Pasadena?
Verizon Wireless and Straight Talk mobile phone stores are located nearby, which is helpful for customers who want to shop for mobile devices or plans during their visit.