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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Pasadena, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,208 reviews
5 stars
1,222
4 stars
470
3 stars
190
2 stars
76
1 star
250
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with instances of unhelpful or rude employees, particularly at the checkout and service desks.
Product Availability
Customers appreciated the variety and availability of products, often finding items in stock that were unavailable at competitors.
Store Cleanliness
Feedback indicated that the store was generally clean and organized, although some reviews mentioned dirty restrooms.
Employee Knowledge
There were mixed reviews regarding employee knowledge, with some customers praising helpful staff while others noted a lack of product knowledge among employees.
Delivery Issues
Several customers expressed frustration with delivery delays and issues with product orders, indicating a need for improvement in this area.
- JJJanie3 days ago1.0What's really racist is they didn't do this to white customers only me in the store, I first went to the return register and they would not return a license plate screw and plastic pieces I had the bags they came in but not the receipt, so they said no I asked for a manager and the woman manager said she was busy Friday around 5:47 pm and she was in appliance if I want to talk to her the store was empty just a few customers and she was no where to be found , Art an employee said he was a manager and told me I could not return without a receipt so I said ok That’s fine and I asked him if I could buy a different license plate screws go outside to try and if it does not fit , I’ll come in to return ( Art said yes but don’t damage the bag and product , I feel all these employees were treating me very racist and profiling me as a criminal because I’m 63 yrs old and I look Mexican, and indigenous, this store is so racist and they discriminate, also when I asked an employee to help me find the right tiny little screw , it took two grown men to stand there and really they were in the way instead of helping me , they made me feel like they were ready to be aggressive with me one was standing on my left side and African American male employee and on the right was a Hispanic male employee and the African American male employee first told me I could not go try the two tiny screws on my car with the license plate , lately I have had to record myself when I shop and you can’t make it up, Lowe’s is so racist, I think the female manager was not even in the store I think their corrupt in this store , I went to home Depot so much better and helpful
- MBMorgan BernalJan 4, 20261.0DO NOT BUY FROM HERE IF YOU WANT AN EXTENDED WARRANTY. It isn’t worth it. I’ve had mine for not even half the time I’m supposed to have it (5 years) and yet my warranty from my washer is gone. Just disappeared. And I’ve tried for MONTHS to get a reimbursement or just get a new one. And finally, someone told me they fixed it. Yet, what do you know, I go to file a claim tonight and my washer IS STILL NOT THERE. So, please, go to Home Depot, Best Buy, anywhere but Lowe’s.
- EPElvis PerezDec 13, 20254.0I install garage doors, If you wanna take items from lock areas it will take a while if there's no body around, if you know before hand that is a locked items and see some lowes employees in the way let him know that would made the process faster
- KMKeith McDougalDec 12, 20251.0Want to experience racism? Visit this Lowes. Being in the military, currently owning multiple homes across multiple states and purchasing more than $25,000 worth of products from other Lowes. Today while watching multiple others walk out without paying for items, I’m being interrogated about a clearly marked discount item that I’m trying to purchase. I experienced the worst treatment from front Ren and manager making up Lowes policies. To not sell me a clearly marked and designated items. I will be pursuing further.
- DMDANIEL MARTINEZDec 10, 20255.0Shout Out to the ProService Team at this Lowe's!! As a Quality Company all of our materials/orders and delivery must be on POINT without exception. This ProService Team exceeds all expectations with emphasis to an individual named Brittney; this ProService Specialist is absolute PEAK in Quality Customer Service!!! PLENTY ELEGANT Highly recommends this location to anyone doing business in the local and surrounding areas. Btw: Check the Time Stamp on the third Image in this Post..🫴 Im Telling you 💯!! 👍
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Pasadena, TX offer?
Lowe's offers products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Pasadena, TX?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on Thanksgiving Day and Christmas Day.
Does Lowe's Pasadena offer in-store pickup and delivery services?
Yes, Lowe's Pasadena offers both in-store pickup and delivery services for customer convenience.
Which brands can I find at Lowe's Home Improvement in Pasadena?
You can find brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more trusted names in home improvement and appliances.
How can I check the status of an order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What are the payment options available at Lowe's Pasadena?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any installation services offered at Lowe's Home Improvement?
Yes, Lowe's provides a wide range of installation services including appliance installation, flooring, blinds, cabinets, decks, doors, gutters, heating and cooling systems, and more.
What are some nearby places to Lowe's in Pasadena where customers can go before or after shopping?
Nearby places include Minute Key for locksmith services, Quick Quack Car Wash and Timewise Car Wash for vehicle cleaning, and several fast-food restaurants like Arby's, Burger King, and McDonald's for a quick meal.
Is there a convenience store or gas station near Lowe's Pasadena?
Yes, the Shell gas station and convenience store is located nearby, which can be convenient for customers needing fuel or snacks during their visit.
Where can I find mobile phone stores near Lowe's Home Improvement in Pasadena?
Verizon Wireless and Straight Talk mobile phone stores are located nearby, which is helpful for customers who want to shop for mobile devices or plans during their visit.