Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Odessa, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,303 reviews
5 stars
1,171
4 stars
492
3 stars
232
2 stars
89
1 star
319
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are criticized for rudeness and lack of assistance.
Product Availability
Customers appreciate the wide selection and availability of products, often finding what they need at competitive prices.
Checkout Experience
Many reviews highlight frustrations with the checkout process, including long wait times and issues with staff knowledge.
Delivery Issues
Numerous complaints about delivery delays and problems with order fulfillment, leading to customer dissatisfaction.
Store Environment
While some customers find the store well-stocked and organized, others report issues with cleanliness and overall store conditions.
- FIFrederick Ironside6 days ago1.0Came in to pickup a refrigerator and I had to 1 hour and 45 minutes for someone to get it out of the back and get loaded up what aj joke.
- HAHEY YOUR AWESOMENov 14, 20255.0Awesome Experience Wolly Was Super Helpful And Awesome And The Gentleman In Paint Was Terrific
- SJsadie jonesNov 8, 20255.0Had an amazing experience with a young man named Austin, very kind man, definitely did what ever he could do to help me make my time there easier at the store and you literally never find that anywhere you go anymore! He helped with stuff that wasn't even in his department and finding it for me! Definitely made my experience there worth the trip and Definitely will be doing more shopping here because of this experience! And i had a bad one in the past! Thank you Austin! Definitely dont judge a store by one employee! 🌟🌟🌟🌟🌟
- RTRhonda TsesmelisNov 4, 20255.0Always easy at Lowes. People are nice.Have been really ready to help.I'm a little bit older, and I need their help, you know, instead of walking around that warehouse.So they go and take me to what I need.And that's a blessing where I would send my family and friends there.
- GSGloricel SamaniegoOct 19, 20251.0Fire Willie !!! He was rude and disrespectful!!! I don’t understand how you can have people like this working there. We were asking simple questions and he got annoyed yawned yelled and disrespected us please!! Please !!! Do Odessa the favor and let him go!!! I guarantee you there is someone else who wants his job and will have a better attitude. Customer service is not easy but he made it 100x worst to try to communicate with.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Odessa, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lawn mowers, paint, patio furniture, plumbing, storage solutions, tools, and windows and doors.
What are the store hours for Lowe's Home Improvement in Odessa?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hour variations.
Does Lowe's provide in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track or check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates are sent if the order status changes.
What payment methods are accepted at Lowe's Home Improvement in Odessa?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased from Lowe's?
Most items can be returned within 90 days. Returns can be started online or processed in-store with proof of purchase at the customer service desk.
What languages are supported at the Odessa Lowe's store?
English and Spanish are supported, with in-store translation services available for other languages.
Are there any places to eat nearby Lowe's in Odessa?
Yes, nearby restaurants include Five Guys, Crab Attack, Mojitos Mexican Bar and Grill, Cuatro Cantina Tradicional, and Charleys Cheesesteaks, which you can visit before or after shopping at Lowe's.
What fitness options are available near Lowe's Home Improvement?
Flex 24 Fitness is a nearby gym and sports venue where customers can work out, making it convenient to combine fitness activities with a visit to Lowe's.
Where can I find nearby lodging if I am visiting Lowe's in Odessa?
Microtel Inn and Suites is located near Lowe's, providing convenient accommodation options for visitors to the area.