Brand Certified
Lowe's Home Improvement
4.0(2556 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1455 Ih 35 South, New Braunfels, TX
78130, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(830) 626-4610
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-New-Braunfels/2812
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in New Braunfels, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,556 reviews
5 stars
1,360
4 stars
555
3 stars
205
2 stars
122
1 star
314
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were described as rude or unresponsive.
Inventory Issues
Customers frequently reported problems with stock availability, including items being out of stock or discrepancies between online listings and in-store inventory.
Store Cleanliness
The store is generally noted for being clean and organized, which is appreciated by many customers.
Delivery Problems
Several reviews highlighted issues with delivery services, including incorrect order statuses and poor communication regarding deliveries.
Management Concerns
There are multiple complaints regarding management's responsiveness and effectiveness in resolving customer issues.
- RMRobert Morton4 days ago1.0Been here an hour a half and no one wants to help me spend my money literally losing money coming here would highly recommend you hand craft your own tools before trying to come to this location
- LMLA MayFeb 25, 20265.0I did curbside pickup. The online/app check in wasn't working so I had to call the store. Wen was very friendly answering the phone and even more so in-person. She brought out my item in only a few mins (a fridge) and helped me get it in my car. She also gave me extra info/tips about setting it up. She made the entire experience great. Thanks Wen!
- CBCollin BillyFeb 20, 20263.0New Braunfels Lowes is always out of stock of everything I actually want, while every other lowes that is a 30 minute drive has it. Poor management.
- PSPaula SpradlinFeb 16, 20261.0worst customer service . we purchased a 400 dollar front door and when asked if we can get help loading it they said “we don’t have enough people to help “ look behind me and about 4 lowe’s agents (MEN) just standing around . One of the guys laughed at us when she told him what we wanted . I won’t go back . Home depot has them beat big time these days with customer service .
- LHLuis HernandezFeb 14, 20265.0Antonio went above and beyond for us today. We needed several boards cut, and he stopped what he was doing without hesitation to help. He took his time, made precise cuts, and made sure everything was exactly how we needed it. That level of customer service is rare — especially considering Home Depot in Seguin wouldn’t even assist with the same request. If you need help with lumber cuts or just want someone who actually cares about doing the job right, ask for Antonio. And if you’re looking into water softeners, make sure to get with Jack — he’s the guy to talk to.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in New Braunfels offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in New Braunfels?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, doors, and more.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in New Braunfels provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Nearby places include Spec's Wine • Spirits • Finer Foods for beverages and gourmet foods, Planet Fitness - New Braunfels for fitness, and Firehouse Subs for a quick meal.
Is there a propane exchange service close to Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby and can be convenient for customers needing propane during their visit to Lowe's.
Where can I find mobile phone services near Lowe's Home Improvement in New Braunfels?
Cellular Sales and Verizon stores are nearby for mobile phone and telecommunications needs, which might be useful if you need to purchase or service mobile devices before or after shopping at Lowe's.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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