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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in New Braunfels, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,325 reviews
5 stars
1,229
4 stars
530
3 stars
195
2 stars
99
1 star
272
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Cleanliness
Many customers noted that the store is clean and well-organized, contributing positively to their shopping experience.
Inventory Issues
Several reviews mentioned problems with inventory accuracy, including items being out of stock or not matching online listings.
Pricing Concerns
Customers expressed dissatisfaction with pricing, noting that while some items are competitively priced, others are considered too high.
Delivery Problems
Multiple reviews highlighted issues with delivery and order fulfillment, leading to frustration among customers.
- JGJustin “DieselBusters” Gray5 days ago5.0I was in town visiting family over the holidays, Louie at the pro desk was wonderful in helping me order what I needed to fix up my parents deck. I'll be sure to tell my parents to keep shopping here.
- VGVicky Graves5 days ago1.0NO ONE ANSWERS THE PHONE!!!!!! There is no way to get help when you screw up my order and don’t deliver it, but mark it as delivered! I will no longer be shopping at your store. Tell your AI that.!!!
- JSJoseph SatterthwaitJan 4, 20263.0Went in for powertool special (buy 1 get 1). Website said 3 in stock, but only 1 powertool and zero (free item) batteries. Employee was helpful and looked all over but no luck. Figured I could purchase online but charging $79 for shipping. Promotion lasts until 1/28. Hopefully they get more in. 5 stars for employee trying to find item. Zero for Lowes not having correct online stock on their site.
- LGLuis GonzalezDec 30, 20252.0Delivery was a mess. One of my items was marked as “picked up” when it was supposed to be delivered. It took several phone calls and involving corporate before the issue was handled.
- BBBenDec 18, 20255.0I’m a restoration contractor I have been coming to Lowe’s for the last couple of years Frank the tank at the pro desk is awesome always smiles. Happy to help customers and recently I had a order online that went bad. He helped me resolve it. Make sure to give that guy a raise. He’s the only reason why I continue to shop at Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in New Braunfels offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in New Braunfels?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, doors, and more.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in New Braunfels provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Nearby places include Spec's Wine • Spirits • Finer Foods for beverages and gourmet foods, Planet Fitness - New Braunfels for fitness, and Firehouse Subs for a quick meal.
Is there a propane exchange service close to Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby and can be convenient for customers needing propane during their visit to Lowe's.
Where can I find mobile phone services near Lowe's Home Improvement in New Braunfels?
Cellular Sales and Verizon stores are nearby for mobile phone and telecommunications needs, which might be useful if you need to purchase or service mobile devices before or after shopping at Lowe's.