Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Braunfels, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,302 reviews
5 stars
1,215
4 stars
526
3 stars
193
2 stars
98
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report poor service, long wait times, and unhelpful staff.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about inventory issues and the accuracy of stock information.
Pricing and Discounts
While some customers find good deals and appreciate the prices, others feel that prices are too high and express frustration over misleading discounts.
Store Experience
The shopping experience varies significantly; some customers enjoy the store's layout and helpful staff, while others report disorganization and difficulty finding assistance.
Online System Issues
Customers have experienced problems with the online ordering system, including issues with account security and difficulties in processing returns.
- JMJason Muhs4 days ago1.0We went to the Lowe’s in New Braunfels, Texas to buy a 4-piece appliance bundle (cooktop, oven, vent hood, and built-in microwave) specifically because they were advertising 25% off appliance bundles. At the register, the system showed 25% off the oven and the microwave. Then we were told the microwave was out of stock in the warehouse and had to be ordered from the manufacturer. As soon as they changed it to that order, the SKU changed and the discount disappeared, even though it was the exact same microwave model. We pointed out that: • We were still buying the full bundle. • The only reason the SKU changed was Lowe’s own process, not our choice. Instead of trying to honor the promotion or find a reasonable workaround, the manager was dismissive, unhelpful, and frankly rude. There was zero effort to make it right. Because of this: • The advertised 25% bundle discount was not honored due to a technicality on Lowe’s side. • The manager’s attitude made the whole experience much worse. We left without buying the appliances and will seriously reconsider using this Lowe’s for any future major purchases.
- RMRobert MedinaNov 14, 20255.0Great tool selection
- JCJ CNov 11, 20255.0Very nice and clean and organized store much better than the competitor down the street
- MHMark HNov 11, 20255.0Your typical Lowe's. Good all around. Good staff.
- JLJessica LeithOct 13, 20251.0There’s not a way to rate just the online system so unfortunately this store is getting my poor rating. My Lowe’s account was hacked, my information was used to purchase a $300 fog machine with I’m assuming a stolen card. Now that item looks like I was the one who purchased it with a stolen card. I chatted & called Lowe’s to let them know. And was essentially told “OH WELL. we called the vendor & they didn’t answer so oops now we can’t do anything” thankfully it wasn’t my card or that wouldn’t have been an acceptable answer for me. I caught the order 4 HOURS after it was placed & no one in customer service could or would do a single thing. The order is still in progress!!! Just know Lowe’s doesn’t care about your information or apparently customer service. I deleted all my info & will never go back. Yall need a better system them “gee I hope the vendor answers my calls”
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in New Braunfels offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in New Braunfels?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, doors, and more.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in New Braunfels provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Nearby places include Spec's Wine • Spirits • Finer Foods for beverages and gourmet foods, Planet Fitness - New Braunfels for fitness, and Firehouse Subs for a quick meal.
Is there a propane exchange service close to Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby and can be convenient for customers needing propane during their visit to Lowe's.
Where can I find mobile phone services near Lowe's Home Improvement in New Braunfels?
Cellular Sales and Verizon stores are nearby for mobile phone and telecommunications needs, which might be useful if you need to purchase or service mobile devices before or after shopping at Lowe's.