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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 2517 IH-35 S in New Braunfels, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, military discount, wide drive isles, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
406 reviews
5 stars
377
4 stars
10
3 stars5
2 stars4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Customers consistently praised the facility for being very clean and well-maintained.
Staff Performance
The staff received high marks for being friendly, helpful, and knowledgeable, with specific mentions of employees like Kristen and Denise.
Price Concerns
Several customers expressed dissatisfaction with frequent and significant price increases, making it difficult for long-term renters.
Customer Experience
Overall, customers reported positive experiences with smooth processes and excellent customer service.
Security Issues
There were serious concerns raised about security, including incidents of theft and inadequate responses from management.
- ACAntonio CardenasNov 15, 20255.0Kristen was amazing. We got all our questions answered. She showed us around and gave us great information about how everything works. Thank you for the excellent customer service
- TLTodd LUSHNov 14, 20255.0⭐ 5-Star Review ⭐ Huge shoutout to Jomarie and Kristen at Extra Space Storage! These two ladies are incredible. They were fast, knowledgeable, and super kind the entire time. Any question I had, they answered without hesitation, and they made the whole experience smooth and simple. Their professionalism and great attitudes really stood out. It’s rare to find customer service this good anymore. Jomarie and Kristen deserve all the praise — thank you for making everything so easy!
- ALAmanda LushNov 14, 20255.0⭐ 5-Star Review ⭐ Jomarie and Kristen at Extra Space Storage are absolutely amazing! From the moment I walked in, they were welcoming, patient, and so helpful. They both went above and beyond to make sure I understood everything and got exactly what I needed. Their customer service is outstanding — super friendly, professional, and always willing to take the extra step. You can tell they truly care about their customers. If you need storage, definitely go see Jomarie and Kristen. They make the whole process easy and stress-free. Highly recommend!
- MIMark Floyd IINov 14, 20255.0Exceptional Service and Unwavering Professionalism The experience at Extra Space Storage was and still is superlative. The facility itself is impeccably maintained, reflecting meticulous organization and operational efficiency. However, the true distinction is the exemplary customer support, embodied by Joe Marie. Joe Marie is an incomparable paragon of client relations. Their professionalism, paired with genuine warmth, allowed them to navigate our complex rental intricacies with profound clarity and a clairvoyant anticipation of our needs. I wholeheartedly recommend this location. The peace of mind afforded by the invaluable stewardship of a dedicated team, led by individuals like Joe Marie, elevates this interaction beyond mere commerce to a truly exceptional service experience.
- BHBerkley HoltOct 30, 20253.0The facilities and employees were fantastic, always clean and cool inside with any issues brought to employees immediately taken care of and always polite and friendly. If youre looking for short term storage, I highly reccomend them. However, we were there for two years. Over that time frame our monthly cost ballooned from $58 a month to $240 a month, leading to us getting a house so we could get out of the storage. If you are looking for long term storage, I highly reccomend finding a different storage facility that won't constantly increase your storage rates.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of New Braunfels, Northcliffe, Santa Clara, Garden Ridge, McQueeney, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of N Interstate 35 Frontage Rd and Schmidt Ave.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the access hours for Extra Space Storage in New Braunfels?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM.
Where is Extra Space Storage located in New Braunfels, TX?
It is located at 2517 IH-35 S in New Braunfels, TX 78130.
What types of storage units does Extra Space Storage offer?
They offer a large selection including climate-controlled, non-climate-controlled, drive-up units, and vehicle storage options.
Can I purchase packing and moving supplies at Extra Space Storage?
Yes, they offer moving and packing supplies including boxes both online and at their local facilities.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a unit online through their reservation page on the Extra Space Storage website.
Do you offer military discounts at Extra Space Storage?
Yes, Extra Space Storage provides a military discount to qualified customers.
What payment methods are accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Which nearby convenience stores can I visit after my storage visit?
7-Eleven and Circle K convenience stores are nearby for snacks, drinks, or fuel needs after visiting the storage facility.
Are there any nearby food options to Extra Space Storage?
Yes, you can visit Laredo Taco Company or Monterrey Cafe for a meal before or after your storage visit.
How can nearby transportation services assist me in reaching Extra Space Storage?
I-35 North is nearby, providing easy access via the interstate, and U-Haul Neighborhood Dealer offers truck rentals to assist with moving your belongings to the storage location.