Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Murphy, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,283 reviews
5 stars
728
4 stars
272
3 stars
92
2 stars
43
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as rude or unhelpful.
Product Availability
Frequent issues with product availability and inaccurate online inventory, leading to customer frustration.
Store Cleanliness
Concerns raised about the cleanliness of the store, particularly the bathrooms.
Staffing Issues
Customers noted a lack of available staff to assist, leading to long wait times and difficulty finding help.
Positive Employee Recognition
Several employees were highlighted for their exceptional service, contributing positively to the shopping experience.
- TBTonte Bellah5 days ago5.0Yollanda is a breath of fresh air, she answered the phone and made sure that I all my questions were answered because no one was available in the online order deptartment. When I went inside there she was with a smile, friendly greeting and genuine kindness. Part of my order was missing and she took care of everything.
- CLCreation Roofing and Foundation LLCNov 6, 20255.0This is consistently a good place to quickly locate tools.
- WBWhite BoyNov 3, 20251.0People at the return counter around noonish 11/2/2025 were unprofessional, the only person there was a very skinny young boy who was the upmost nicest. Tall white older guy and older lady from another county with a heavy accent were unprofessional and rude. They really need to improve on costumer service.
- MMManu_AlxNov 3, 20255.0Muy buena atencion al cliente 🥳😇
- DWDanielle WestOct 22, 20251.0I ordered a washer and dryer. The washer arrived broken and during instalatation by their 3rd party TMC my new floors were scratched badly. I have made clise to 15 calls, sent 3 emails to claims with no resolution. Now they want me to pay for 2 estimates on fixing the floors. I though Lowes had some integrity and I could trust purchasing from them but, no. Still have a broken washer and badly scratched new floor.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Murphy, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Murphy, TX?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so please check in advance.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History or shipped back. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
They offer a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, HVAC, lighting, flooring, roofing, siding, shutters, smart home installations, and more.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants near Lowe's where I can eat?
Yes, nearby you can find South Fork Cafe, Country Burger Murphy, Chick-fil-A, Cicis Plano, Einstein Bros. Bagels, and Cristina's Fine Mexican Restaurant, among others, great options for a meal before or after shopping.
Can I find real estate and design services close to Lowe's Home Improvement in Murphy, TX?
Yes, nearby are real estate and design services such as LRG Company: Real Estate. Construction. Design, Keller Williams Realty, The Acuna Group, and Amanda Long-Mary-Pat's Team that you might want to contact for your home improvement projects.
Where can I get key and locksmith services near Lowe's?
You can find Minute Key and minuteKEY key and locksmith services nearby for any key-related needs while you visit Lowe's.
What are some nearby financial and banking services accessible from Lowe's Home Improvement?
Nearby financial services include Bank of America and Bank of America ATM, which can be convenient for your banking needs when visiting Lowe's.