Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mount Pleasant, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,191 reviews
5 stars
614
4 stars
305
3 stars
108
2 stars
42
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty reaching staff, unhelpful responses, and long wait times for assistance.
Staff Knowledge
While some customers praised individual staff members for their helpfulness and knowledge, others noted a lack of training and product knowledge among employees.
Delivery Issues
Numerous reviews highlighted significant problems with delivery reliability, including missed delivery windows and lack of communication regarding delays.
Store Cleanliness
Several customers commented positively on the cleanliness and organization of the store, noting it as a pleasant shopping environment.
Product Availability
Customers generally found the store well-stocked with a variety of products, although some expressed frustration with items being out of stock or not restocked in a timely manner.
- MEMike EdwardsNov 17, 20255.0Very nice Lowe's store. It's not the larger one like in some areas but well stocked and very neatly organized. Associates were eager to help
- GDGenaro DelarosaNov 8, 20255.0As a contractor I visit this store around 10 times a month ,the staff is great,I find most of the material for construction,high quality materials ,competitive prices,easy to find the materials I need for my project . The pro desk is oustanding .
- DJDick W. Pirkey, Jr.Oct 31, 20251.0I have never seen a place more disorganized and careless than the Mt. Pleasant store (Maybe Texarkana too). They ship windows flat and strapped to a pallet, loaded on a flatbed and strapped to it with a 4inch strap as tight as they can get it. They seldom answer the phone and when they do it is always a different person, they hang up on you and then no answer when you re-call them. You cannot speak to a manager seldom and they will not return your call. The delivery driver who was 3 hours late had his calls going to voice mail and I could get no update as to whether it would arrive today, tomorrow or never. The online site of Lowes is a joke and seldom works friendly. When you call the PRO DESK, they do not know they are answering the PRO DESK phone. They are unhelpful and just recite the script that" It says on the screen you order should be there by 12:00pm and it is already 3:00pm. They changed my delivery date three times before they delivered it. It was scheduled to be installed when they said it would arrive and it did not arrive. I asked on 4 occasions to speak to a store manager and 4 times it rang off the wall for 20 minutes and I never got to speak to a manager. They would not be of help as they always defend their breakroom buddies to the public and see a customer complaint as not important. They think well he will get frustrated and give up, that is their mindset. Everyone is mad they have to work at such a menial low wage job of $15 and hour. If you do not watch them they load the crappiest lumber they can so they will not have to move it in the store. The problem is not local, it is nationwide. They charge 479 to deliver and then I have to drive 60 miles to take the broken stuff back. I will take my next business to Home Depot. I have bought over $6,000 from them this month, but never again. The days of RESPONSIBILTY from a merchant dies with my grandfather. They called me to ask what color paint I wanted and woke me up then arrived 7 hours later, the person did not even know the paint code is in the model number of the paint, no one knows anything about anything.
- MRManuel RiosOct 23, 20255.0Has good prices on some tools, clean restrooms, and easy access from the interstate. @memerios1020
- AKAkira KurosawaOct 20, 20253.0Don't expect help from the employees for finding items. They do however help to load merchandise into your vehicle. That makes up for the other flaw.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Mount Pleasant, TX offer?
Lowe's offers a wide range of quality hardware products and construction needs including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Mount Pleasant, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hour variations.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
What brands can I find at Lowe's in Mount Pleasant, TX?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Moen, Kohler, Kobalt, and many more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers various installation services such as appliance installation, flooring, doors, windows, HVAC, lighting, fencing, and more to assist with home improvement projects.
How can customers benefit from nearby Blue Rhino Propane Exchange when shopping at Lowe's?
Customers can conveniently exchange or purchase propane tanks at Blue Rhino Propane Exchange near Lowe's, which is helpful for outdoor grilling or heating needs associated with products purchased at Lowe's.
Are there dining options nearby Lowe's Home Improvement in Mount Pleasant?
Yes, nearby dining includes Two Senoritas, a Tex-Mex restaurant, and Coffee Break and More, a cafe and coffee shop, perfect for customers to enjoy a meal or coffee before or after shopping.
What nearby services can assist customers at Lowe's for vehicle or rental needs?
Penske Truck Rental nearby offers rental services ideal for transporting large purchases, while multiple automotive dealers like Mt Pleasant Toyota provide vehicle services to customers in the area.