Brand Certified
Lowe's Home Improvement
3.9(2021 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
3807 FM 1092, Missouri City, TX
77459, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(281) 403-8300
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Missouri-City/3027
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Missouri City, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
2,021 reviews
5 stars
1,050
4 stars
423
3 stars
160
2 stars
89
1 star
299
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Staff Knowledge
While some customers praised individual employees for their helpfulness and knowledge, many others reported a lack of assistance and training among staff.
Product Availability
Customers frequently encountered issues with product availability and order fulfillment, leading to frustration and dissatisfaction.
Store Cleanliness
The store's cleanliness was noted positively by some, but others reported untidy conditions and disorganization.
Checkout Experience
Many customers expressed dissatisfaction with the self-checkout system and the lack of open registers, leading to long wait times.
- SRSubramonian “Subru” R2 days ago3.0Horrible system. At lumber section you get what you want. Pay for it. Then carry the wood back to saw area to cut. The worst thing is waiting for someone to come and help....
- EEEd3 days ago1.0Tried to over-charge me for pavers that were clear marked in two different area at a lower price in their store and when I went to customer service to get it resolved the lady made excuses that it rang up in their system as I was charged. I would of preferred an Im sorry let me fix it. In addition, I tried to get a warranty return / exchange for a Kobalt tool and was refused. Definitely bad customer service. Your better off at a Home Depot store.
- KRK RealtorFeb 13, 20261.0This by far is the worst store in our community. I waited over an hour for someone to come to help me on aile 42. Two associates called twice for someone to come assist me no one ever came. I went to customer service and asked for a manager. Terrible service. You wonder why you have a 3.9 score for reviews if I could give you a 0 that's exactly what you would get.
- TFTeri FFeb 12, 20262.0Getting help takes an act of Congress. The workers act like they either dont know anything, nor how to find out, nor do they want to help. Its as if they are not at work and you are bothering them from their daily game of hide and seek from customers needing help. I never get asked "do you need some help?" At Lowes. I will admit they have a nice selection of things to buy but most of it you need a ladder or key or forklift to get, which brings you back to the problem of playing hide and seek or tag your it with the employees in order to get the items. I have left plenty of times without what i came for. Often lowes has missed out on $1k of sales. Bc i refuse to make someone sell me something. I go right across the street to Home Depot.
- MBMike BakerFeb 9, 20261.0Every time I give this store a chance they let me down. Their system is so worried about protecting theft that they can't correct errors when they make mistakes. So don't expect for these problems to be corrected. They will just tell you sorry and to have a nice day over and over again while you leave without any help. No report, no documentation, no offering to take the issue up with the store director to see if anything could be done. Just a blank stare with no smile from a woman who blatantly ignored me and talked to the person at the register, instead of asking me what she could help with. And when I stated my complaint, she responded to the other person by asking "what it is that he wants", instead of having the courtesy to ask me directly. Rude, unacceptable, unprofessional, and explains why there's less inventory on the shelves, less help, higher prices, and less stores opening every day. Mark my words, I will not step foot in the store ever again. I will also make sure that nobody on our corperate team is allowed to shop here for our company either. We are canceling our credit line as well.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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