Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Missouri City, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,881 reviews
5 stars
970
4 stars
410
3 stars
149
2 stars
81
1 star
271
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or unprofessional behavior from staff.
Product Availability
Customers expressed frustration with product availability and order fulfillment issues, including problems with delivery and stock.
Store Cleanliness
The store's cleanliness was noted positively by some, but others reported untidy conditions and disorganization.
Staff Knowledge
While some staff were recognized for their product knowledge, there were numerous complaints about staff being unhelpful or lacking training.
Checkout Experience
Many customers were dissatisfied with the self-checkout system, citing broken scanners and insufficient staff assistance.
- NMNGUYEN MCKJan 6, 20265.0That's amazing!
- BBBasitJan 6, 20261.0It has been incredibly difficult dealing with this company and I recommend you do not shop here.
- EEEdgarDec 19, 20255.0Decent Lowe's. They have some friendly staff. Sofia was very helpful. Although the flex section was very small
- PJPearl JarrowDec 4, 20251.0I purchased an LG knock knock refrigerator barely 5 years ago snd now the whole compressor is out, I couldn’t find my receipt so I called Lowe’s, they kept giving me the run around and finally told me they couldn’t provide one. I had to contact LG and pay $458 out of pocket, I was told by LG that if I had the receipt I wouldn’t have paid anything! I filed a complaint with BBB, received a call from Heather at Lowe’s, who told me because I didn’t purchase their extended warranty, they couldn’t refund me, but offered me a $50 gift card. What a joke, people are struggling right now. My husband has had two strokes and can’t work, so it’s really hard right now, but Lowe’s doesn’t care!!!! I will NEVER give them my business again!!!
- MTMs. TNov 28, 20253.0Although my overall review of the location is subpar, I wanted to truly say a special thanks to Lori, a department manager. She deserves the five star ⭐️ ⭐️⭐️⭐️⭐️. I had been trying to gain clarity on why only part of my delivery was received and set-up, while another appliance was not. I had been trying to speak to someone for an hour and a half and the young lady at customer service desk was extremely rude. I’m a very understanding person and know that stores can be very busy. However customer service applies whether I’m standing directly in front of the person or speaking via phone. Fortunately, after asking (pretty much pleading) to not be transferred again to avoid the call being disconnected as occurred during previous calls, I was privileged to speak with Lori whom took the time to look into my issue and connect me with the installation support team about my order. It took her less than 10min to resolve my concern!!! Again, after an hour and a half of repeated calls and disconnection, she resolved it. I was very pleased with her kindness, patience, and understanding even though the store was busy. I usually visit the store but this time it was an on-line order. They aren’t the friendliest but you get what you need. However, I’m truly thankful for Lori. She saved the review from being a one or two star experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Missouri City?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Missouri City?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM with some holiday variations.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my Lowe's order?
Check your order status online by entering your order number or logging into your MyLowe’s account; you will also receive email updates about your order.
What payment methods are accepted at Lowe's Home Improvement in Missouri City?
They accept American Express, cash, check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's Home Improvement provide?
Lowe's provides installation services including appliances, cabinets, flooring, doors, garage doors, gutters, HVAC, lighting, roofing, windows, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns for online purchases can start online, and in-store returns are handled at the customer service desk.
What nearby places can help me with propane needs when visiting Lowe's in Missouri City?
Blue Rhino Propane Exchange is nearby for propane needs, making it convenient to shop at Lowe's and then pick up propane in the area.
Are there any dining options close to Lowe's Home Improvement in Missouri City for a meal after shopping?
Yes, nearby restaurants include LA Crawfish for Cajun seafood, Raising Cane’s for chicken, Five Guys for burgers, Kolache Factory for bakery items, Carl’s Jr., and Dunkin’ for coffee and donuts.
Which nearby services can assist with key and lock needs when visiting Lowe's Home Improvement?
Minute Key and minuteKEY are nearby locksmiths, making it easy to handle key or lock services while shopping at Lowe's.