Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Missouri City, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,862 reviews
5 stars
959
4 stars
405
3 stars
148
2 stars
81
1 star
269
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about rude and unhelpful staff, with many customers reporting poor experiences at the returns and customer service desks.
Staffing Issues
Customers frequently mention a lack of staff availability, leading to long wait times for assistance and difficulty finding help in various departments.
Product Availability
Several reviews highlight issues with product availability and order fulfillment, including problems with delivery and incorrect items being provided.
Store Cleanliness
While some customers noted that the store is generally clean, others reported untidy conditions and disorganization, particularly in aisles and checkout areas.
Positive Experiences
Despite the negative feedback, there are positive mentions of helpful staff members and good customer service experiences, particularly in specific departments.
- ANAlex “MYTUBE” NguyenNov 17, 20252.0Lowes custom service normally better than Home Depot however this location worse ever - many time already! impolite and bot professionals at all - talk to old guests i saw the lady put her hands in her pockets all the time and same with me as well- OMG ! they need to go back to the school - Lowes owner here need to hire better attitude return area staffs ! last time will come here !
- KTKyle TurrubiateNov 9, 20255.0I had one of the best customer service experiences I’ve ever had at the Lowe’s in Missouri City, TX. From the moment I walked in, I was treated with genuine care and professionalism. Stacy, the manager, went above and beyond to make sure I was taken care of. She’s one of those rare managers who not only runs things smoothly but truly takes pride in her team and the store. She was kind, attentive, and made sure everything went perfectly. You can tell she leads by example. Susan, the cashier who checked me out, was equally amazing — so kind, patient, and helpful. She made my day with her positive attitude and warm energy. It’s the kind of kindness that reminds you there are still people who take pride in treating customers like family. It’s rare to find this level of service anywhere nowadays, but Stacy and Susan made this Lowe’s stand out. I’ll absolutely be returning to this location because of them.
- CGChris GrinnellNov 6, 20255.0Erkia helped me out in a tight spot. I left my wallet at home, 20 min drive each way. So I though to place an order online. Perfect! I though, but I did the dumb thing and ordered the paint to another store. Erika helped walk me through getting the order transferred to the store I was in and getting the situation handled. Thank you so much!
- THtl hazelrigOct 24, 20251.0Lowes use to be good at curbside pickup, but the last two times I received an email saying my order was ready but when I checked in at curbside I got a message that my order can't be found and had to go inside to get my order.
- HNHannah NguyenOct 14, 20251.0This review is for the rude lady at the returns desk. I come to this Lowe's for all my home renovations and garden needs because I live in the area. I have never returned anything to Lowe's until yesterday. I bought a few bags of garden rocks and after laying a hand full of rocks down, I decided it did not go with my garden pavers. I returned them unaware of Lowe's policy that they do not accept returns on open items (which is different from Home Depot's policy). My dad who was with me said that that is different from Home Depot. In which the rude lady responded with "we are clearly not Home Depot". Her demeanor and response was rude and uncalled for. A simple response such as "we're sorry, Lowe's does not accept returns on open products" to inform customers of company policy. I understand that Company policy is way above her pay grade, but providing quality customer service is at the employee level and she did not provide superior customer service. And while the situation of not being able to get our money back sucks, the customer experience should make us want to come back and shop again. This has been shared with Lowe's corporation.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Missouri City?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Missouri City?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM with some holiday variations.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my Lowe's order?
Check your order status online by entering your order number or logging into your MyLowe’s account; you will also receive email updates about your order.
What payment methods are accepted at Lowe's Home Improvement in Missouri City?
They accept American Express, cash, check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's Home Improvement provide?
Lowe's provides installation services including appliances, cabinets, flooring, doors, garage doors, gutters, HVAC, lighting, roofing, windows, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns for online purchases can start online, and in-store returns are handled at the customer service desk.
What nearby places can help me with propane needs when visiting Lowe's in Missouri City?
Blue Rhino Propane Exchange is nearby for propane needs, making it convenient to shop at Lowe's and then pick up propane in the area.
Are there any dining options close to Lowe's Home Improvement in Missouri City for a meal after shopping?
Yes, nearby restaurants include LA Crawfish for Cajun seafood, Raising Cane’s for chicken, Five Guys for burgers, Kolache Factory for bakery items, Carl’s Jr., and Dunkin’ for coffee and donuts.
Which nearby services can assist with key and lock needs when visiting Lowe's Home Improvement?
Minute Key and minuteKEY are nearby locksmiths, making it easy to handle key or lock services while shopping at Lowe's.