Lowe’s in Midland, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Many customers reported poor customer service, including difficulty finding help, unresponsive staff, and rude interactions.
Delivery Issues
Numerous complaints about delivery services, including delays, incorrect deliveries, and unprofessional behavior from delivery staff.
Product Availability
Customers appreciated the variety of products available but noted issues with stock discrepancies between online listings and in-store availability.
Positive Staff Interactions
Some customers highlighted positive experiences with specific staff members who provided helpful and friendly service.
MW
Micah Wright
Jan 1, 2026
1.0
Worst experience I’ve ever had with Lowe’s. There are no lumber carts in the building. Asked the pro desk where a cart would be. And they gave me Attitude and would not get out of there chair to help me. Once I found one. I parked my cart with a bunch of lumber on it while I ran to the screw isle and when I came back all my material was put on the floor and someone stole the cart. I just left my hundreds of dollars in material and left the store. When I was walking out I found all the carts outside close to the back of the parking lot. It’s sad this is how bad this store is. I will not come back to this Lowe’s. They need to do better
JP
Jesus Padilla
Dec 27, 2025
5.0
Good
JB
Jeffrey Butler
Dec 24, 2025
3.0
Got in and out. Not too bad this time although the lighting in there isn't very good.
HS
Hermes Shibber
Nov 29, 2025
1.0
Store looks great!
Service is absolutely terrible.
Can’t get any help, employees ignore you, managers non existent.
Not as bad as Home Depot in Midland though, that’s a real nightmare.
I’ll keep shopping this store, but it needs some real managers.
LS
Love to Sew
Nov 21, 2025
1.0
Do not buy something that you need delivered. We were given a 8:00 AM - 12 PM delivery window by Lowe’s. After waiting, we called the delivery company and they told us they don’t deliver that early and the window should have been 10-2. I called the store and talked to Jorge about the discrepancy since we were now late for work. He then said the window can only be guaranteed from 8 AM to 8 PM! Then he rudely said, “just refuse the delivery if you don’t want it.” Bottom line, if you want something delivered, expect to wait 12 hours! Don’t ask for the store manager, Jorge, because he truly doesn’t respect your time. And don’t believe the text message from Lowe’s because it means nothing!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Midland, TX offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, appliances, plumbing, lumber, and gardening equipment. They also provide installation services such as appliances, flooring, cabinets, and more.
What are the operating hours for Lowe's Home Improvement in Midland, TX?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed or having reduced hours.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online; in-store returns require proof of purchase at the customer service desk.
Is Lowe's Home Improvement located near any places to eat or grab refreshments?
Yes, nearby food options include M & M Ambitions LLC food truck, M & M's Carnival Foods, M and M's Tasty Treats ice cream shop, Chilaquiles and Mas food truck, and Don Tomas Cafe for Tex-Mex cuisine.
Are there any nearby health and wellness centers near Lowe's?
Near Lowe's, you can find health and wellness centers like Excel ER - Midland, Stretch Zone physical therapy, The DRIPBaR health spa, and HOTWORX yoga studio.
Where can I find locksmith services near Lowe's Home Improvement?
Minute Key provides key and locksmith services near Lowe's, with locations named 'minuteKEY' and 'Minute Key' nearby.
What nearby banks or financial services are available around Lowe's?
Nearby financial services include Prosperity Bank and FirstCapital Bank of Texas, offering banking and ATM services close to Lowe's store.