Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Midland, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,335 reviews
5 stars
1,229
4 stars
485
3 stars
241
2 stars
86
1 star
294
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Product Availability
Customers appreciated the variety of products available, but there were complaints about items being out of stock despite being listed online.
Delivery Issues
Numerous reviews highlighted problems with delivery services, including missed deliveries and unprofessional behavior from delivery staff.
Pricing Concerns
Several customers experienced discrepancies between shelf prices and checkout prices, leading to frustration and dissatisfaction.
Positive Staff Interactions
Some customers praised specific employees for their helpfulness and knowledge, indicating that positive experiences do occur.
- LSLove to Sew3 days ago1.0Do not buy something that you need delivered. We were given a 8:00 AM - 12 PM delivery window by Lowe’s. After waiting, we called the delivery company and they told us they don’t deliver that early and the window should have been 10-2. I called the store and talked to Jorge about the discrepancy since we were now late for work. He then said the window can only be guaranteed from 8 AM to 8 PM! Then he rudely said, “just refuse the delivery if you don’t want it.” Bottom line, if you want something delivered, expect to wait 12 hours! Don’t ask for the store manager, Jorge, because he truly doesn’t respect your time. And don’t believe the text message from Lowe’s because it means nothing!!!
- JOJuan OntiverosNov 15, 20251.0Mal servicio al cliente, lo mismo en Home Depot, son pocos los empleados, cuando buscas algo específico, solamente te dan el número de la seción. Prácticamente es imposible encontrar por uno mismo lo que busca. Obvio que no es en todos los casos, pero a mí me ha pasado varias veces.
- JSJ Hernandez SRNov 14, 20254.0Find my products , CL
- WSwesley shoupNov 11, 20252.0never can find help here. staff not helpful at all.
- SFSandra FOct 22, 20252.0I buy here out of necessity, not preference. Help is given grudgingly. It's always such a long wait to get someone to help you load an appliance. Slightly cleaner and better stocked than Home Depot, but still always manages to be a difficult experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Midland, TX offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, appliances, plumbing, lumber, and gardening equipment. They also provide installation services such as appliances, flooring, cabinets, and more.
What are the operating hours for Lowe's Home Improvement in Midland, TX?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed or having reduced hours.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online; in-store returns require proof of purchase at the customer service desk.
Is Lowe's Home Improvement located near any places to eat or grab refreshments?
Yes, nearby food options include M & M Ambitions LLC food truck, M & M's Carnival Foods, M and M's Tasty Treats ice cream shop, Chilaquiles and Mas food truck, and Don Tomas Cafe for Tex-Mex cuisine.
Are there any nearby health and wellness centers near Lowe's?
Near Lowe's, you can find health and wellness centers like Excel ER - Midland, Stretch Zone physical therapy, The DRIPBaR health spa, and HOTWORX yoga studio.
Where can I find locksmith services near Lowe's Home Improvement?
Minute Key provides key and locksmith services near Lowe's, with locations named 'minuteKEY' and 'Minute Key' nearby.
What nearby banks or financial services are available around Lowe's?
Nearby financial services include Prosperity Bank and FirstCapital Bank of Texas, offering banking and ATM services close to Lowe's store.