Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mesquite, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,451 reviews
5 stars
1,970
4 stars
750
3 stars
292
2 stars
102
1 star
337
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with customers experiencing long wait times for assistance and unhelpful staff.
Cleanliness Issues
Several customers reported unsanitary conditions, particularly in the garden center and bathrooms, raising health concerns.
Product Availability
Customers noted inconsistent stock levels, with some finding items unavailable or having to wait long periods for assistance to access locked products.
Positive Staff Experiences
Despite negative feedback, some customers praised individual employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Delivery Problems
Multiple reviews mentioned issues with delivery, including delays and incorrect items being sent, leading to customer frustration.
- SWsteve white6 days ago1.0Can I trust Lowe's to supply my project needs? I have for 40 years, but today I feel sadly betrayed! Lowes doesn't do exchanges except for the EXACT same item--how can you correct a mistake. They won't do store credit, they won't let you have a refund if your receipt is one day over 30 days in some instances! Their customer service person called the Asst. Mngr. Candy, with a voice that intoned I was a problem and she treated me like one. I am not a problem, I am a long term customer, and she did not care whether my needs were met, project was successfull, nada. The only thing they cared about was they had gotten the church's money, and that is the cold hard attitude I received. I am sad to lose a long business relationship for nothing more than corporate greed. Lowes is very senior citizen unhelpful if you forget or make a mistake. I have shopped there longer than many employees have been alive and yet am treated like a stranger and nuisance. Do you remember what CUSTOMER service was supposed to mean, Lowes? Rev. Steve White
- JCJoel ChapmanNov 12, 20251.0Just got denied at Lowes today. Went in there to buy a grill and I wanted it delivered to the store. They said it didn't show they could have it delivered to their location even though it shows on their website I could buy it and pick it up at store. The guy running return desk seemed confused. I told him I wanted it delivered to their store because I wanted to verify it wasn't damaged before I took it home. The guy got a manager who was some rude girl who looked like she was in her early 20's. She was rude as hell to me. She just said she just worked there and she couldn't do anything to help. They just kept saying I could order it online. I'm at the freaking store and wanted them to do it. I'm going to see if another store can help me with the purchase. The whole thing was a huge disappointment. I came into the store to see the grill in person. They had a special color online that wasn't abalone in store and they wouldn't order it for me. Customer service is just horrible here. I've had similar experiences here in past.
- DDDevorjae DedmonNov 11, 20255.0I don’t visit Lowe’s a lot , yall are Waaaaay better than Honey Depot, you all have team work and an entrepreneurial spirit that is needed to “fix” things . The crew directed me to MRS. PAULINA ! She helped me with a task that she wanted to help with figured it out with me and helped a lot with cutting pipe that many would lazily say no too , the team is nice and don’t turn people away, I appreciate that. HIVE PAULINE A 1.09 $ raise. Need more people like her
- ALAmy LiconNov 9, 20251.0Went the other night to purchase some hand warmers but could not find them. A cashier let us know they were in the garden center and they had 29 of them left. Went to the garden center and the guy there immediately told us they did not have any. Next thing I know I look up and there were about 20 huge rats running across the ceiling and onto some of the bays!! It was so disgusting 🤢 I got out of there fast until I heard another guy say that he found some of the hand warmers. Anyways the rat problem was like nothing I’ve ever seen! Never going there again!
- KTk taylorNov 8, 20251.0Came in about 45 minutes before closing. Needed one item .. a spade shovel... needed help locating it and figured it was up high. Went to customer service. Ask the lady for help. She hollared at a guy to come help. I told him what I needed. He informed me to go look in the garden center. I said I need help its probably up high. Was told its too late and lowes doesn't do that at this time of day. Then went back to playing and cutting up with his buddies. Might have been named Darren. I will never come back to this store . Some of the worst customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mesquite, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Mesquite?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours on some dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby services related to propane exchange close to Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby, making it convenient to exchange propane tanks after purchasing outdoor equipment at Lowe's.
Where can I find locksmith services near Lowe's in Mesquite?
MinuteKey and Minute Key, both offering key and locksmith services, are nearby, convenient for customers needing key duplication or lock services.
Are there any places nearby where I can rent trucks or equipment for my projects?
Yes, Penske Truck Rental offers truck rentals, and Sunbelt Rentals Lowes provides machine and tool rentals, both located near Lowe's to support your project needs.
What home improvement competitor stores are near Lowe's in Mesquite, TX?
Home Services at The Home Depot is located nearby, offering another option for home improvement products and services.