Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Mesquite, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,474 reviews
5 stars
1,982
4 stars
756
3 stars
293
2 stars
102
1 star
341
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others received complaints for rudeness and lack of assistance.
Store Conditions
Several reviews highlighted issues with cleanliness and safety, particularly in the garden center, where rats and unsanitary conditions were reported.
Product Availability
Customers noted that while the store generally has a good selection, there are frequent issues with stock availability and employees being unable to assist in locating items.
Management Issues
Concerns were raised about the management's responsiveness and professionalism, with some customers feeling neglected or poorly treated by store managers.
- LGLynda Garrison6 days ago1.0Trying to get a mistake caused by an Lowe’s employee in Mesquite is absolutely impossible!! Worst customer service of any company I have ever dealt with in my life!!! On 11/10, I bought a toilet for $299, plus install/delivery. When their installer was not qualified to install it on 11/21. I called the store and cancelled the order. At that time Shelly on the phone said she would email me the credit. When I got the email I found she did not issue me the full credit, incorrectly she put - $79 “quoted price” not the full correct $299. So by mistake I was not credited $85.52 ($79 +tax) The next day I went to store and after trying to get Kandi the Asst Mgr to fix the mistake, she referred me to Lowe’s Customer Service. After dealing with Lowe’s Customer Service with NO SUCCESS, I was referred to Lowe’s Credit Card! Now after over 6 weeks of dealing with this Lowe’s Credit Card, Johnathan with Lowe’s Credit is saying I need to get it resolved at the store! In Nov., I had zero balance on my account. After weeks of trying unsuccessfully to get this resolved, my Lowe’s credit card is still showing I owe $85.52 for the mistake the Lowe’s employee made by not giving me the full refund of $299 for the toilet. So here is my question, Is there anyone in the entire Lowe’s organization that knows how to fix a mistake made at their store by their employee??? This issue has brought me so much stress! I will never ever buy anything at Lowe’s again and I will tell everyone I know to avoid this place forever!! I am sending this without much hope that anyone will help me get the $85.52 credit on my Lowe’s credit card. I want the zero balance I had when I started this ordeal in November. I do not owe $85.52!! But I’ve learned to be disappointed when dealing with this situation created, caused and unable to be fixed by Lowe’s! #donewithLowe’s!
- SJSuzan JacksonDec 29, 20255.0I just wanted to edit this review. Thank you Scott for going above and beyond to fix my issue. It does not go unnoticed. Thanks again!! First time ever leaving a bad review. Bought a bundle deal on appliances. Realized I had bought the wrong refrigerator (too big). Canceled the fridge and bought the right one. I will say it was partially my fault. One very kind supervisor said she could fix the bundle deal, then the her walked up and said basically tuff luck. Even called corporate office they said the store was the only one that could fix it. Called the store back to speak to the store manager. Scott never returned my phone call. My first and last large purchase there.
- MEmik EkDec 23, 20251.0I had an extremely disappointing experience with the store manager at the Lowe’s located at 4444 N Galloway Ave, Mesquite, TX 75150 (Store #510). The manager I interacted with displayed a consistently rude demeanor, an unnecessarily harsh and dismissive tone, and a complete lack of basic customer service skills. Her communication was unprofessional, abrupt, and lacking even the most basic courtesy expected from any employee—let alone a store manager. Effective customer service requires patience, respect, and clear communication. Unfortunately, this interaction reflected none of those qualities. The lack of professionalism raises serious concerns about leadership standards at this location and calls into question the training and hiring decisions made by management. I expect better from a company like Lowe’s and hope this issue is addressed promptly. Driving home and am thicking to myself, maybe i should cancel my transactions with them, why should i patronize someone, anyone with such horrible behavour?.. and i will cancel, i cannot spend more than $3000 in one store and be treated this way.
- SLShayna LoveDec 22, 20255.0I want to point out the excellent customer service we received from Antonio recently. We purchased 10 sections of pvc pipe that had to be cut into short pieces for our decorations - 30 pieces, to be exact. The machine was not working and Antonio cut all of these sections by hand. He also helped other customers while doing this for us. So many other employees would have just said “our machine is down” and that would have been that. Antonio let me know he was not allowed to accept a tip, which is a shame for all the work he did for us. Hopefully, his company recognizes his diligence to quality service for customers.
- BVBridgette VandersliceDec 19, 20255.0This review is for two employees at Lowes Mesquite, Mary Jane and Erlinda in Lawn and Garden. Definitely, not Lowes paint dept which i despise!! Mary Jane, i ran into a few years ago when looking for a portable ac unit. The only one left I was interested in was in a box with the bottom gone. She said if u want this i can see if my manager can get you a better deal. She helped me load it, chased him down and boy did she get me that better deal. She is very sweet, great personality!! Perfect for customer service!!! Also, I was in there last month shopping for flowers for my outside beds and a sweet lady named Erlinda actually approached me asked me what I was looking for. She was pointing out my options which was great because this was my first time planting flowers outside this time of year. She also pointed out the clearance flowers in the back. When checking me out she asked me if I knew about their rewards program. Very helpful, very kind and sweet!! I know I got out of there a lot quicker thanks to Erlinda. Again, GREAT Customer Service!!! On my way out I ran into Mary Jane again who insisted on following me out to my truck and helping me load all of my flowers and soil with me. Thank you, ladies!! It’s so nice to actually go to a store and not have to chase someone down to get some help!! Also, great to see smiles on people’s faces and people that can carry on a conversation. Not robots, like some people these days. Definitely not y’all. Y’all rock😁👍
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mesquite, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Mesquite?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours on some dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby services related to propane exchange close to Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby, making it convenient to exchange propane tanks after purchasing outdoor equipment at Lowe's.
Where can I find locksmith services near Lowe's in Mesquite?
MinuteKey and Minute Key, both offering key and locksmith services, are nearby, convenient for customers needing key duplication or lock services.
Are there any places nearby where I can rent trucks or equipment for my projects?
Yes, Penske Truck Rental offers truck rentals, and Sunbelt Rentals Lowes provides machine and tool rentals, both located near Lowe's to support your project needs.
What home improvement competitor stores are near Lowe's in Mesquite, TX?
Home Services at The Home Depot is located nearby, offering another option for home improvement products and services.