Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mckinney, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,353 reviews
5 stars
809
4 stars
269
3 stars
106
2 stars
33
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and friendly staff, others reported poor service and long wait times for assistance.
Product Availability
Customers appreciated the store's wide selection and availability of products, but some experienced issues with missing items or incorrect inventory.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed appointments and poor communication about delivery schedules.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided valuable assistance, although there were instances of unprofessional behavior from some employees.
- MTMr Medina (thatsmedina)2 days ago5.0So i've been coming to this Lowes probably for the past ten years. Nine of those years, I probably got below average service, mediocre customer service, and I had just lowered my expectations. In the past year, I have noticed a measurable and noticeable difference in their customer service. They seem interested in helping you and eager to meet your needs, which actually reminds me of the good old days when I was young and working customer service positions.
- WLW LombardOct 21, 20254.0I always prefer Lowe's over other Home improvement stores. Even though there is a mid-level manager here who has an anger issue, the upper-level management is wonderful as are the cashiers and most of the people on the floor
- CMChuck MiddletonOct 14, 20255.0Walked in at 11am on a Tues. so not especially busy. I didn't need much but I was impressed by the level of polite customer service and help. Just two employees made a difference in my shopping experience. Think about that... Consumers have choices and sometimes our choices are easier to make when there are helpful people in these huge stores. Good job Lowe's!!
- JJJasonOct 11, 20255.0This was our fourth home improvement store in two days searching for the right flooring. It was the first where an employee, Ryan, proactively offered help as we entered the flooring section. I provided the item number, and Ryan quickly located it on his handheld device, guiding us to the three boxes on the top shelf—impossible for us to find alone. He confirmed sufficient inventory (over 108 boxes), then used a forklift to combine two open boxes into the one complete box we needed. Ryan’s pride in delivering quality service truly stands out. A+++
- RNRobert NarramoreOct 8, 20255.0I like this store, ppl are friendly that work there. Something's changed, didn't used to like this place
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Mckinney, TX?
You can find appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing essentials, and more at Lowe's Home Improvement in Mckinney, TX.
What are the operating hours for Lowe's Home Improvement in Mckinney?
Lowe's is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday variations.
What services does Lowe's Home Improvement offer?
Services include appliance installation, carpet and flooring installation, door and window installation, HVAC installation, and many more home improvement installation services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates are also provided.
Does Lowe's offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment options are accepted at Lowe's Mckinney store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payments.
Are Lowe's products available online for Mckinney customers?
Yes, customers can shop online at lowes.com or at the Mckinney store to find products and expert advice.
Which nearby places can I visit around Lowe's Home Improvement in Mckinney?
Nearby places include Moviehouse & Eatery by Cinépolis McKinney for entertainment, Whataburger for dining, and PetSmart for pet supplies.
How can nearby services like Blue Rhino Propane Exchange be helpful when shopping at Lowe's?
Blue Rhino Propane Exchange nearby provides convenient propane exchange services for customers purchasing outdoor grills or heating equipment at Lowe's.
What fitness and wellness options are available near Lowe's in Mckinney?
Anytime Fitness - McKinney (Craig Ranch) is nearby for customers looking to visit a gym or attend fitness classes before or after shopping at Lowe's.