Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Mckinney, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2055 North Central Expressway, Mckinney, TX
75070, United States
Hours
Reviews
4.1
1,803 reviews
5 stars
1,024
4 stars
392
3 stars
141
2 stars
61
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of assistance.
Product Availability
Customers expressed frustration over product availability and issues with orders, including damaged items and poor communication regarding stock.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Staff Knowledge
Some customers appreciated knowledgeable staff who provided helpful assistance, while others noted a lack of expertise in certain departments.
Return Policy Issues
Several customers were dissatisfied with the return policy, particularly regarding appliances, feeling it was not adequately communicated.
- KVKristen VasquezJan 4, 20265.0Very grateful for their pickup options so I don't have to do all the heavy lifting of giant soil bags for my garden.
- SVSeth VanWinkleDec 29, 20255.0Very clean store and tons of friendly staff, especially Scott who helped me check out when I was finished shopping
- PSPat SweattDec 13, 20255.0Pick up home product...great for all your home improvement needs
- CDColleen DelaughterDec 12, 20255.0Tricia helped me in the paint department today and was so sweet and helpful! I tend to be shy/nervous to ask questions but she walked me through exactly what to do and what to use to paint my kitchen cabinets. Beverly was such a sweetheart at checkout as well. Everyone was happy and kind this morning and it was a very nice experience!
- JBJacob BoydDec 1, 20251.0Some of the worst customer service I've experienced in years. Purchased a new dryer in store without delivery because we could not wait and needed it to do laundry. Got it home and followed the manufacturers instructions to install the power cord. Dryer does not work. I called their customer service and installation teams, both told me to go in person to the store I purchased it from to get assistance. (Store is 30 minutes away) Only to be told that they would not be able to send anyone out to help because I didn't order and have it delivered. What a half ass backwards process. So I do the delivery job for y'all, but then when your product doesn't work, y'all leave me out to dry with no help? In what world does that make sense? How can I not purchase installation/assessment without the delivery? Do better.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Mckinney, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, home décor, and more.
What are the store hours for Lowe's Home Improvement in Mckinney?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed or reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through your Order History page before shipping back. For in-store returns, provide proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement in Mckinney?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and Pizza Hut for dining options.
How can the nearby Target Store in Mckinney complement my shopping experience at Lowe's?
After shopping at Lowe's, you can visit Target Store Mckinney nearby for groceries, department store items, or wholesale goods, making it convenient to complete errands in one trip.
Are there any nearby dining options near Lowe's Home Improvement in Mckinney?
Yes, you can visit nearby restaurants such as Pizza Hut, Starbucks for coffee, Fuddruckers for burgers, Storming Crab for seafood, and Buffalo Wild Wings for American fare and bar atmosphere.