Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mckinney, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2055 North Central Expressway, Mckinney, TX
75070, United States
Hours
Reviews
4.1
1,791 reviews
5 stars
1,015
4 stars
391
3 stars
141
2 stars
61
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor service, particularly at the customer service desk and during curbside pickup.
Product Availability
Customers frequently noted that the store had a wide selection of products and was well-stocked, although some expressed frustration over out-of-stock items and issues with online orders.
Store Environment
The store was generally described as clean and well-organized, but some customers reported discomfort due to temperature issues and crowded aisles.
Staff Knowledge
Several reviews highlighted knowledgeable employees who provided excellent assistance, while others experienced staff who were unhelpful or lacked product knowledge.
Return Policy Issues
Multiple customers expressed dissatisfaction with the return policy, particularly regarding specific items like appliances and seasonal products.
- AFAlex Francis4 days ago1.0I’m extremely disappointed with Lowe’s. I bought a brand-new Whirlpool refrigerator less than a month ago, and from the first days the compressor started making a very loud noise. I expected Lowe’s to stand behind the products they sell, but instead they told me I only had 48 hours to return or exchange it. After that, they basically pushed me off to the manufacturer and told me to deal with Whirlpool directly. I paid for a new appliance, not a headache. A major store like Lowe’s should offer better support when a product arrives defective. Instead of helping me get a proper replacement, they refused to exchange it even though it clearly came with issues. Very disappointed with the customer service. I will think twice before buying another appliance from Lowe’s again.
- MRMagaly RomanNov 16, 20251.0I purchased a refrigerator the first delivery was damaged, they rescheduled and damaged the second refrigerator as well. I called the store and spoke to a manager, he could not have cared any less that I had children and the refrigerator I purchased I did not have in my home. Horrible service. I should have purchased it in Nebraska.
- JAJamie AynesNov 13, 20251.0I bought new refrigerator and dishwasher, asked for 3 year warranty for both and all the extras to do the install. I was told delivery would be Friday. I came to store today to add the warranty that was not put on the fridge, was told that delivery was not for another week. So said ok can I get the fridge tomorrow, the Store Manager was so rude to me. She was telling her employee I knew the reason for the delay and that I knew more than I was saying. I called my wife to let know what was going on and she could hear the way the manager was talking to me and to her employee about changing the delivery date. So I asked for the Store Manager and was shocked when she said it was her. I had to cancel my order, now I have to go somewhere else. I know my order was only almost $1500 and won’t hurt the store. But I’m disappointed that I was treated that way.
- BBBrittany BockNov 4, 20255.0Great pick up service by Clinton! Made an online order and they had it ready hours earlier than I expected. Clinton loaded the car very well and even went and grabbed a new bag for me when he noticed a tear. I’ll be using Lowe’s more!
- DLDawn LewisOct 30, 20255.0I went in this morning looking for a shower head and the store is so big I was overwhelmed, I asked Ariel for assistance and she lead me right where I needed to go. Thank you Ariel!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Mckinney, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, home décor, and more.
What are the store hours for Lowe's Home Improvement in Mckinney?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some days closed or reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through your Order History page before shipping back. For in-store returns, provide proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement in Mckinney?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and Pizza Hut for dining options.
How can the nearby Target Store in Mckinney complement my shopping experience at Lowe's?
After shopping at Lowe's, you can visit Target Store Mckinney nearby for groceries, department store items, or wholesale goods, making it convenient to complete errands in one trip.
Are there any nearby dining options near Lowe's Home Improvement in Mckinney?
Yes, you can visit nearby restaurants such as Pizza Hut, Starbucks for coffee, Fuddruckers for burgers, Storming Crab for seafood, and Buffalo Wild Wings for American fare and bar atmosphere.