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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lufkin, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,633 reviews
5 stars
878
4 stars
376
3 stars
163
2 stars
63
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the variety of products available, but there are complaints about damaged items and issues with online order processing.
Store Cleanliness
The store is generally reported as clean and organized, although some customers noted issues with specific areas like the garden center.
Installation Services
There are significant complaints regarding installation services, with reports of poor communication and unprofessional behavior from installation staff.
- KDKathy Dromgoole1 day ago1.0Major complaint!!! Just bought a $800 freezer on December 20 and it doesn't work on January 11. Went to get it fixed or exchanged and they said we had to talk to manufacturer. No way this is working! Will report to BBB and Texas Attorney General's Consumer Complaint Portal for deceptive practices. Major complaint!!! The lady that talked to me in that department is Norma and she laughed at me. The assistant manager was Mike and he would not even talked to me, threatened to hang up phone, walked off during our conversation. Will never do business with Lowe's again. Lost a 50 year customer!!!!
- ZAZaid AmirJan 5, 20261.0Worst customer service. Employees kept sending me to different people, and no one actually interested in helping. Waited 35 minutes for help, ended up leaving the store.
- IMInquiring MindDec 16, 20251.0I will never shop at Lowe's again. And I have been shopping at Lowe's ever since they opened this location. They will charge you for delivery and installation and then not install it.But they will uninstall the old appliance and take it with them even though I didn't want them to do that so I'm out a $100 because I had it sold, and I now have to take off from work drive 4 hours to my mother's house and install a washing machine.
- ARAleta RossDec 13, 20255.0Went in to get a warming lamp to protect my plants during the cold weather. A young man showed me where to find the clamp light. I picked up a light bulb & the clamp light. As I was about the check out a gentleman named Danny stopped me to inform me the light bulb was not compatible with the electrical source & would probably melt. Wow. I had no idea. He walked me back over & helped me find one that was compatible with with the heat lamp bulb I had chosen. Danny was friendly & helpful & very knowledgeable. I'm so glad he was there today!
- KPKay PykonenNov 26, 20252.0I went to the plant section of the store,there were plants that were going to be thrown in the trash! So I asked the girl at the register iif they were going to be thrown away i so asked I could have them! She called a lady that is a manager. She said I can not give them to you because we have already written off the books . . So the next words out of her mouth was I would have to charge you the discount price . so I have to ask ,she just told me they were already written off. So now you are going to charge me the discount price? I don't think so. What was she going to do with the money she was going to charge me? Hmmm!!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lufkin, TX offer?
Lowe's offers products like appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Lufkin?
Monday to Saturday: 6:00 AM to 10:00 PM, Sunday: 8:00 AM to 8:00 PM. Holiday hours vary; for example, closed on 2025-11-27 and 2025-12-25.
Does Lowe's Home Improvement in Lufkin offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
Check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates for order changes.
What are Lowe's return and exchange policies?
Most items can be returned within 90 days with proof of purchase. Returns for online orders can be started online via your order history, otherwise at the customer service desk in-store.
Which payment options are accepted at Lowe's Home Improvement in Lufkin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement recycle electronics and batteries at their Lufkin location?
Yes, the store offers recycling for electronics, light bulbs, and batteries.
What nearby services can help if I need propane or key duplication when visiting Lowe's in Lufkin?
Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key offers key duplication services close to Lowe's.
Are there dining options near Lowe's Home Improvement in Lufkin for a meal before or after shopping?
Chicken Express, a fast food restaurant, is nearby, providing convenient dining options close to Lowe's.
What nearby local organizations or services can I explore when visiting Lowe's in Lufkin?
Nearby options include Lufkin/Angelina County Chamber of Commerce for community services, and Carolyn Cerbo Digestive Health & Therapeutic Massage for wellness services.