Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lufkin, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,625 reviews
5 stars
872
4 stars
377
3 stars
163
2 stars
62
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.
Store Cleanliness
The store is generally reported as clean and organized, contributing positively to the shopping experience.
Product Availability
Customers appreciate the variety of products available, although there are complaints about specific items being out of stock or damaged.
Online Order Issues
Many customers express frustration with the processing of online orders and the lack of assistance when calling for help.
Staff Attitude
While some staff members are noted for their friendliness and willingness to assist, others are described as indifferent or dismissive.
- CPcarl payneNov 11, 20255.0Great looked all over for bulbs for my microwave and only place that had them was LOWE'S. Staff was very helpful, I was in and out in a very short time,price as ok as well
- KPKim PerkinsOct 19, 20255.0Melanie was so helpful. I had multiple items to find, and I would have been searching all night without her help! Super friendly too!
- CLCindy LeeOct 10, 20255.0I had no trouble finding someone to help me find exactly what I needed to put in new water lines with new cutoffs and spigots
- JJJohnzersOct 3, 20254.0In store app makes it easy to find what you’re looking for a snap.
- JMJeromy MeltonOct 1, 20251.0Went here for some wood for the deck... Boards are all warped, half of them. I expected better.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lufkin, TX offer?
Lowe's offers products like appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Lufkin?
Monday to Saturday: 6:00 AM to 10:00 PM, Sunday: 8:00 AM to 8:00 PM. Holiday hours vary; for example, closed on 2025-11-27 and 2025-12-25.
Does Lowe's Home Improvement in Lufkin offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
Check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates for order changes.
What are Lowe's return and exchange policies?
Most items can be returned within 90 days with proof of purchase. Returns for online orders can be started online via your order history, otherwise at the customer service desk in-store.
Which payment options are accepted at Lowe's Home Improvement in Lufkin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement recycle electronics and batteries at their Lufkin location?
Yes, the store offers recycling for electronics, light bulbs, and batteries.
What nearby services can help if I need propane or key duplication when visiting Lowe's in Lufkin?
Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key offers key duplication services close to Lowe's.
Are there dining options near Lowe's Home Improvement in Lufkin for a meal before or after shopping?
Chicken Express, a fast food restaurant, is nearby, providing convenient dining options close to Lowe's.
What nearby local organizations or services can I explore when visiting Lowe's in Lufkin?
Nearby options include Lufkin/Angelina County Chamber of Commerce for community services, and Carolyn Cerbo Digestive Health & Therapeutic Massage for wellness services.