Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lubbock, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,889 reviews
5 stars
1,453
4 stars
675
3 stars
276
2 stars
151
1 star
334
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently report issues with product availability and inventory, often finding that items are out of stock or not easily accessible.
Delivery Issues
Numerous complaints highlight problems with delivery services, including delays and poor communication regarding order status.
Store Environment
The store's cleanliness and organization receive mixed reviews, with some customers noting a messy environment and difficulty finding items.
Employee Training
There are calls for better training among employees, particularly regarding customer service skills and product knowledge.
- JLJohn Lehmann5 days ago1.0Management needs to check on workers in restroom taking a nap
- SBsungwook baeNov 16, 20255.0The exchange and return are fast and the staff are friendly.
- D1drivingplayer 1Nov 15, 20251.0Employees either don't care about what is going on. They don't even know how to use a tape dispenser. Worst lowes experience ever will not be coming to this location again.
- JCJerome ChavezNov 15, 20251.0This is the worst Lowes I've ever seen. There's more employees standing around than Customers in the store. Every time I ask someone for help they tell me "they dont know" or "it's not their department" i tried to buy some wood stain and the guy told me that they don't carry it. But I clearly saw on the website they had 4 gallons of what I needed. All the employees are just walking around playing on their phone or hiding in the bathroom instead of showing up to work and helping customers. If you don't know exactly what u want and what u need and where it is in the store and take it to self checkout yourself. You'll never get anything done shopping here Worst Lowes EVER!!!!!
- MPMackenzie PaytonNov 13, 20255.0Veronica is fantastic! Patient, kind and helpful!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lubbock, TX?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, power tools, storage solutions, and more at Lowe's Home Improvement in Lubbock.
What are the store hours for Lowe's Home Improvement in Lubbock?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours vary on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates about your order.
What types of installation services does Lowe's provide?
Lowe's provides installation services including appliances, flooring, cabinets, countertops, HVAC, generators, lighting, roofing, windows, doors, and more.
Are there language support options available at Lowe's in Lubbock?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
What nearby points of interest are close to Lowe's Home Improvement in Lubbock?
Nearby points of interest include Minute Key locksmith services, Blue Rhino Propane Exchange, Homewood Suites by Hilton Lubbock hotel, Sherwin-Williams hardware store, and Lubbock Public Library.
Is there a locksmith near Lowe's Home Improvement in Lubbock?
Yes, Minute Key and Texas Lock are nearby locksmiths where you can get key duplication and lock services.
What options for food and dining are near Lowe's in Lubbock?
Nearby dining options include Bahama Buck's Franchise for ice cream and healthy food, The Office Grill and Sports Bar, and Soggy Dog pub and restaurant.
Are there furniture stores close to Lowe's Home Improvement in Lubbock?
Yes, Ashley furniture store and Balfour West Texas furniture store are nearby for home decor and furniture needs.