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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Lubbock, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,903 reviews
5 stars
1,458
4 stars
678
3 stars
277
2 stars
153
1 star
337
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of helpful and unhelpful staff, with many customers experiencing poor service and lack of assistance.
Order Issues
Numerous reviews mention delays and problems with orders, including issues with online orders and pickup services.
Product Availability
Customers frequently noted that while the store generally has what they need, there are often issues with stock and availability of specific items.
Employee Attitude
Several reviews highlight negative interactions with employees, including rudeness and lack of knowledge, impacting overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and knowledge, indicating that there are positive experiences to be had.
- SCSherry ClarkDec 24, 20252.0Ordered and paid for cabinets only for the installer to make gross mistakes on the install. We are still trying to work with lowes personnel to get the mistakes corrected. Its been since September!
- CLCheryl LeonardDec 18, 20251.0Is there a problem ordering things from this store? It seems everything I order from this store there is a delay or problem. And can I just ask why you keep taking my money and then putting it back? AI don't know anything..like when???am I getting my oven??????or not??? I ordered on the 28th of November said it is expected on 16 of December it's now the 18th and I don't know anymore now than I did then. So thank you!!
- MHMary HerbertDec 5, 20251.0I purchased a window blind and they didn't inform me that it had been cut and was ready for pickup. The blind was damaged and out of stock. Even though they said they were going to order a new blind they didn't until I called to check on the status. I made multiple phone calls to Lowe's and was always put on hold for over 10 minutes.
- ELEvelyn LemerDec 2, 20252.0Can never find anybody to assist me in finding what I need so I spend most of my time wandering around looking for the items I need to purchase.
- JJJason JonesDec 1, 20254.0Lowe's has what it takes to get 5 stars from me except for two factors price and knowledgeable employees there are far to many of them that have no freaking idea what customer service and product utilization is..for these two alone it should be a 3 but in turn occasionally I'm able to find that 1 person who is capable and willing to help me...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lubbock, TX?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, power tools, storage solutions, and more at Lowe's Home Improvement in Lubbock.
What are the store hours for Lowe's Home Improvement in Lubbock?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours vary on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates about your order.
What types of installation services does Lowe's provide?
Lowe's provides installation services including appliances, flooring, cabinets, countertops, HVAC, generators, lighting, roofing, windows, doors, and more.
Are there language support options available at Lowe's in Lubbock?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
What nearby points of interest are close to Lowe's Home Improvement in Lubbock?
Nearby points of interest include Minute Key locksmith services, Blue Rhino Propane Exchange, Homewood Suites by Hilton Lubbock hotel, Sherwin-Williams hardware store, and Lubbock Public Library.
Is there a locksmith near Lowe's Home Improvement in Lubbock?
Yes, Minute Key and Texas Lock are nearby locksmiths where you can get key duplication and lock services.
What options for food and dining are near Lowe's in Lubbock?
Nearby dining options include Bahama Buck's Franchise for ice cream and healthy food, The Office Grill and Sports Bar, and Soggy Dog pub and restaurant.
Are there furniture stores close to Lowe's Home Improvement in Lubbock?
Yes, Ashley furniture store and Balfour West Texas furniture store are nearby for home decor and furniture needs.