I went in knowing I needed a new couch. It was time. But I was just gonna get an idea of styles and prices. I really had no plan on getting one that day. Sales woman was amazing. Aubrianna was super friendly and very informative. She never made me feel like she was trying to push me into buying anything. Financing was extremely quick and easy. With any luck the delivery process will go just as well. Overall great experience. Aubrianna was awesome, and I will definitely do business with them again.
MA
Missy Acevedo
Feb 27, 2026
5.0
Thank you to Nina for her great customer service! She took excellent care of us to get our purchase made!
VC
Victor Cuevas
Feb 15, 2026
5.0
Haiden was super helpful and patient with all of our questions and trying to decide on what would be best for us. We maintained our budget and we weren’t hassled to buy. Great experience overall.
BV
Bertha Vera
Feb 15, 2026
5.0
Zadrian provided great customer service. I plan on working with him throughout my purchases with Furniture Row. I asked him many questions and he was very knowledgeable about the selections and current sales. Thank you Zadrian
LD
Lacie Dillard
Jan 30, 2026
4.0
*updated: after posting my original review. Customer support reached out and resolved all my issues and remained in contact with me regularly until my furniture was resolved. I appreciate the fantastic assistance I received from Angie.* They will makes all kinds of promises when working to get the sale but zero follow through and when you call to inquire on the status of the furniture that was supposed to be delivered and hasn’t been over a month later, you are met with zero accountability, blaming everyone else and zero willingness to help. Save your money, avoid the hassle and go somewhere else. I would add a picture of my furniture but it’s been over a month and still zero answers of when or if it’s going to be delivered but you better believe they already processed the payment! When asking for someone in corporate to maybe assist Gabriel informed me I could google the number and he didn’t have the contact number for his supervisor. This place is very unprofessional and has no desire to help after the sale is made
What is Furniture Row and what kind of products do they offer?
Furniture Row is a group of companies specializing in home furnishings, mattresses, and linens. They offer a variety of furniture products including leather and upholstered furniture, dining tables, sofas, bedroom furniture, home office furniture, and home accents.
Where is Furniture Row located?
Furniture Row is located at 5021 W. Loop 289, Lubbock, TX 79414, United States.
What are the regular store hours of Furniture Row?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
What payment options are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Does Furniture Row offer delivery and financing services?
Yes, Furniture Row provides both delivery and financing services to its customers.
Is Furniture Row wheelchair accessible?
Yes, Furniture Row has a wheelchair accessible entrance and parking available.
How can I contact Furniture Row for customer service?
You can contact Furniture Row customer service by phone at +1 806-792-5337 or by email at customerservice@furniturerow.com.
What furniture stores are located near Furniture Row in Lubbock?
Nearby furniture stores include Sofa Mart and Denver Mattress, which also offer a range of furniture and mattresses.
Are there hotels near Furniture Row for customers visiting from out of town?
Yes, nearby hotels include Homewood Suites by Hilton Lubbock and TownePlace Suites by Marriott Lubbock, convenient for customers visiting Furniture Row.
What nearby places can a customer visit before or after shopping at Furniture Row?
Customers can visit Ratliff Park for outdoor activities or explore Pawn shops like Cash America Pawn nearby for additional shopping experiences.
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