Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Longview, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,021 reviews
5 stars
1,568
4 stars
720
3 stars
300
2 stars
121
1 star
312
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unresponsive.
Product Availability
Customers appreciate the wide selection of products available, but some express frustration with items being out of stock or difficulties in locating assistance.
Store Condition
The store's cleanliness and organization receive both praise and criticism, with some noting issues like clutter and unsanitary conditions.
Delivery Issues
Several customers reported significant problems with delivery and installation services, leading to dissatisfaction with the overall experience.
- DYDanny young4 days ago5.0My oven quit working (20 years old) . Went to Lowe’s in Longview to see about getting a replacement; something comparable with what had!! Hooked up your Sales Specialist Richard Jones!!! He spent quality time with us….Didn’t try to push the most expensive model on us but found what we needed at an affordable price!! I wish more salespeople were like him in this world!!! He definitely deserves an atta boy!!
- SMScott “Scott M” MartinDec 29, 20251.0Lot of employees walking around that will do everything they can to ignore the customers
- VVVceptx vceptxNov 29, 20253.0The person that took care of me was helpful. He tended to my shopping needs(as many products are behind lock and key). It did take a while to find someone to help which is the sad norm wherever you go these days(Lowe's or Home Depot). Upon getting ready to check out I was about to apply for a credit card. Then comes the interesting part... Lowes teams up with a company called Synchrony. To apply for a credit card at Lowe's you are now "REQUIRED TO PROVIDE VIDEO AND IMAGES OF YOURSELF " to send to the credit company. So not only are you going before video while paying for your items, which everybody knows this is leading to the mark of the beast system as everybody is being tracked, but now you must also provide video and images to the credit card company. Also add the 30% APR of the card which is robbery. Getting $100 off a purchase has serious consequences if you don't pay it off immediately.
- APAalanah PNov 29, 20255.0I am writing to express my sincere appreciation for the exceptional service I received at your store, particularly in the Kitchen/Home Appliance section. As a new homeowner purchasing appliances for the first time can be overwhelming, but your staff exceeded all expectations in being helpful. Every staff member I encountered was polite, helpful, and patient. They went above and beyond, providing valuable details about appliances, product longevity, and matching items to my specific needs. My overall experience with your merchandise, team members, and pricing would easily rate a 100%. I was so impressed that I wanted to specifically mention the employees who were pivotal in making this daunting process enjoyable: Richard, Ben, Eric, Lance, Aanen, and Jason. I would definitely return to your store and highly recommend all of the staff who assisted me in the Home Appliance Section. Thank you very much for having such an outstanding team.
- CMchris maddoxNov 25, 20251.0This store really has gone down hill over the years. We were in store for 30 minutes and couldn't get help. We were sent to multiple isles that were wrong. No employees here to day knows what they sell or where it's located. Employees ignored the help buttons. I called to try to get a hold of manager. Call went to third party who never got them on phone. We finally left and went to home depot . No issues over there at all.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Longview, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, tools, lighting, lumber, paint, patio furniture, and more.
What are the store hours for Lowe's Home Improvement in Longview?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Longview offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track the status of my Lowe's order?
You can check your order status online by entering your order number or logging in to your MyLowe's account, and you will receive email updates about any changes.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa payment options.
Are there installation services available at Lowe's Home Improvement in Longview?
Yes, multiple installation services are available including appliances, flooring, lighting, HVAC, cabinetry, and more.
Can customers return or exchange items at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online; in-store returns require proof of purchase at the customer service desk.
What are some nearby dining options close to Lowe's Home Improvement in Longview, TX?
Nearby dining options include Rotolo's Pizzeria, Smallcakes bakery, Quiznos sandwich shop, Taco Cabana Mexican restaurant, Chipotle Mexican Grill, and Cheeburger Cheeburger burger restaurant.
Where can customers stay if they visit Lowe's Home Improvement in Longview, TX?
There are several nearby hotels including Holiday Inn Express & Suites Longview North, Wingate by Wyndham Longview, Comfort Suites, and Staybridge Suites.
Is there a nearby propane supplier close to Lowe's Home Improvement for customers who need propane exchanges?
Yes, Blue Rhino Propane Exchange is located near Lowe's for convenient propane exchange services.