Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Longview, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,011 reviews
5 stars
1,562
4 stars
718
3 stars
300
2 stars
121
1 star
310
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products, but there are frequent complaints about items being out of stock or not matching online inventory.
Store Condition
The store is generally described as clean and well-stocked, but there are reports of clutter and maintenance issues, particularly in the garden center.
Delivery Issues
Numerous complaints about delivery and installation problems, including delays and poor communication.
Employee Assistance
While some customers report positive experiences with helpful staff, many express frustration over the difficulty in finding assistance when needed.
- DHDavid HicklinNov 11, 20255.0Building project, with all the power tools you will need to get the job done right. Milwaukee , DeWalt drill and power packs. I got everything I needed in a few minutes. Prices are great, on sale items as well. Helpful staff to help with everything and find what you're needing, For contractors, and do it yourself. Lowe's has the supplies and correct tools for home or business renovations and home improvement projects., and will enable to provide comprehensive information to complete your project s.
- HTHarly TessNov 9, 20251.0Jennifer at customer service is extremely rude. They act like it is your fault they are busy, then they’re aggravated you have to ask for help.
- NVNancy VauseNov 7, 20255.0I was looking for a product and a fabulous employee (Sylvia) assisted me. While looking I saw a deal with purchase of dewalt batteries I could get 2 power tools free! Sylvia spoke with my boyfriend on the phone and secured the tools he would like to have - she got the last one we wanted and escorted me to the check out station! We stopped at the paint section where I previously had given Brycelen a piece of my metal roof. I needed a metal and latex paint. He was fabulous in helping me pick the best paints and then custom coloring to match my metal roof!! Expert employees that gave me solid advice in a very pleasant, respectful and not demeaning manner!! Give them a raise!! Thank you!
- RORhonda OuwengaOct 26, 20253.0Do y'all now have a cart guy that leans on the carts and looks at his cell phone? He is been here doing that forever lol
- MAmichelle adlerOct 24, 20251.0I ordered a few appliances to be delivered. Got text confirmation of date and confirmed. Took off work and drove 4 hrs to be at delivery location and no delivery. I called Longview Lowe’s where I ordered and was told t call the Marshall Lowe’s to see why it wasn’t delivered. I reminded them that I ordered from Longview so they should figure out what happened. I have since been on hold for a manager for 45 minutes and still counting. They pick up and put me right back on hold. Horrible pro service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Longview, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, tools, lighting, lumber, paint, patio furniture, and more.
What are the store hours for Lowe's Home Improvement in Longview?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Longview offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track the status of my Lowe's order?
You can check your order status online by entering your order number or logging in to your MyLowe's account, and you will receive email updates about any changes.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa payment options.
Are there installation services available at Lowe's Home Improvement in Longview?
Yes, multiple installation services are available including appliances, flooring, lighting, HVAC, cabinetry, and more.
Can customers return or exchange items at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online; in-store returns require proof of purchase at the customer service desk.
What are some nearby dining options close to Lowe's Home Improvement in Longview, TX?
Nearby dining options include Rotolo's Pizzeria, Smallcakes bakery, Quiznos sandwich shop, Taco Cabana Mexican restaurant, Chipotle Mexican Grill, and Cheeburger Cheeburger burger restaurant.
Where can customers stay if they visit Lowe's Home Improvement in Longview, TX?
There are several nearby hotels including Holiday Inn Express & Suites Longview North, Wingate by Wyndham Longview, Comfort Suites, and Staybridge Suites.
Is there a nearby propane supplier close to Lowe's Home Improvement for customers who need propane exchanges?
Yes, Blue Rhino Propane Exchange is located near Lowe's for convenient propane exchange services.