Lowe's Home Improvement

3.9
2719 reviews

About

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Lowe’s in Leander, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
1495 S Highway 183, Leander, TX
78641, United States

Hours

Reviews

3.9
2,478 reviews
5 stars
1,246
4 stars
588
3 stars
164
2 stars
119
1 star
361

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and unprofessional behavior.

Staff Availability

Customers frequently reported difficulty finding staff for assistance, with many noting that employees often seemed unavailable or unresponsive.

Product Issues

Several customers expressed frustration with product availability and quality, including issues with defective items and poor installation services.

Checkout Experience

Many reviews mentioned long lines and slow checkout processes, with some customers expressing dissatisfaction with the self-checkout system.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual employees for their helpfulness and knowledge, indicating that experiences can vary significantly.
  • RR
    Ronnie
    Jan 2, 2026
    5.0
    Nice Lowe's im coming from out of town this Lowe's is clean compared to the one by my house that i usually shop at.
  • AV
    Amy Vaughan
    Jan 1, 2026
    3.0
    Good prices, has everything I’d need except: I HATE self-checkout. Please have at least ONE register where I don’t have to wrangle large items by myself.
  • AT
    Alexandria Tovar
    Dec 17, 2025
    1.0
    Tried to make a report about one of their delivery drivers hitting a curb and texting and driving but when I called the store I was transferred multiple times just for the associate to tell me that the manager isn’t answering. Terrible management.
  • RR
    Ramin
    Dec 16, 2025
    1.0
    Absolutely terrible customer service at the returns desk. I returned a product that I purchased at Lowe’s with cash, but because I no longer had the receipt, the return associate refused to issue even a store credit. No effort to help, no explanation beyond repeating policy like a robot, and zero customer care. The attitude was dismissive, unprofessional, and made it very clear that helping customers was not a priority. I wasn’t asking for cash back — just store credit — and still got treated like my business didn’t matter at all. This is by far the worst customer service experience I’ve had at Lowe’s. I am requesting that a store manager contact me directly to resolve this issue. If no one reaches out, I will escalate this to upper management and corporate. Extremely disappointed.
  • AR
    Angel Ramos
    Dec 16, 2025
    1.0
    I am a contractor and a pro at Lowe’s spent a good amount here they wouldn’t return a defective nail gun I purchased from them less than 2 weeks buy at Home Depot skip this store they got rid of flex which was pretty good stuff all they got left is trash and Dewalt which you can buy Dewalt at Home Depot just go there . You lost a pro for a 99 nail gun what a joke have you become

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.