As the trusted home improvement store near you, Lowe’s in Kyle, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery delays and issues with damaged items, leading to frustration among customers.
Product Availability
Customers appreciate the wide selection of products, especially in gardening and home improvement, but some report inventory issues.
Store Environment
The store is generally described as clean and well-organized, with ample parking and a good atmosphere.
Pricing and Policies
Customers express dissatisfaction with pricing policies and return processes, often comparing them unfavorably to competitors.
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David shannon
1 day ago
1.0
They WiFi never works and it's cell dead spot. No apps work... including their own. The employee just joke about when trying to check out w the app.
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Andres Valencia
4 days ago
5.0
Siempre encuentro lo que busco, y alguna excepcion que no tengan lo ordenan rapido
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Abner Estrada
Dec 29, 2025
1.0
If you are looking to purchase any type of Blinds, please avoid this location. After talking to 3 different workers and waiting 20 minutes I eventually just walked out. I understand I’m not the only one shopping, but when I see 4 employers in a group just hanging out, then I get frustrated. This just reflects how bad management is. I went December 29th at 0955. Never again
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Nicole Arnold
Dec 24, 2025
1.0
On November 29th, I went to the Lowe's Kyle store to purchase a large Craftsman tool cabinet as a Christmas gift for my husband. I intentionally went that early to make sure my husband got it for Christmas. The sales representative educated me on how heavy the item is, and I ultimately agreed that it would be best to get it delivered. Lowe's offered delivery dates on Wednesdays only through a third party delivery service for a cost. I agreed and chose December 18th to leave some wiggle room before Christmas. I stayed home from work the entire day, and the item was delivered around 4:30pm. All seemed great until I realized one of the keys for the cabinet was bent like a half moon. The delivery guy took the key, inserted it into the lock, and bent it back straight again, saying that it was good as new. However, the key wasn't bent correctly, the metal became soft, and it wouldn't work even though it now looked normal. Then I noticed a "small" scratch on the back of the cabinet. As a sales associate in the appliance section at Lowe's once said, inspect the item delivered thoroughly, because it takes an act of God to get it returned once it's accepted. With that in mind, I declined the item and had it put back on the truck to return to Lowe's. The delivery guy told me to contact the store I purchased it from to get another item delivered. So off goes the item, and I contact the Lowe's Kyle store. The representative on the phone was very nonchalant and asked for my order number. The representative said they could not assist me at all, because the item came from another store's inventory, so it wasn't their problem. After asking, the representative provided me with the phone number to the store in South Austin. I called that store. The representative was very uncaring and asked me, "What do you want?" I said I wanted a new, undamaged item shipped to me ASAP. The representative told me that they would not replace the item and that I would need to get a refund then purchase a new one. Even though I never accepted the item that was back on the Lowe's truck, the representative said it would take up to 10 business days to get a refund, so the representative told me to just call back after Christmas. I was enraged! It took my husband emailing the CEO to have a representative with corporate call me the next day. He setup a delivery for Christmas Eve as the next delivery date available, but we ultimately, after having that experience, just requested a full refund, which, thankfully, was provided immediately. Buyer beware if you have to get a purchased item delivered and, God forbid, have to return/exchange it.
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Sam Bo
Dec 19, 2025
3.0
I went to Lowe's in kyle today for gutter parts and some vinyl siding parts. I saw online that San Marcos Lowe's was $2 cheaper on several parts. The price difference was very significant. I asked if Lowe's price matched and was told no. I asked if the manager could maybe do this? The manager did finally do a price match but was very reluctant. I like Lowe's but their policies need to be reviewed. I think for now I'll have to stick with homedepot due to the seem to be better priced but Lowe's seems to be better kept. If i do shop at lowes again i guess ill need to drive 10 minutes further to San Marcos. Guessing you can't have the best of both worlds.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kyle, TX?
Lowe's in Kyle offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, kitchen and bathroom remodeling essentials, plumbing supplies, lighting, outdoor furniture, and more.
What are the operating hours for Lowe's Home Improvement in Kyle?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary with some days closed or having shorter hours.
Does Lowe's Home Improvement in Kyle offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's in Kyle?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's in Kyle provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
What is the address and contact number for Lowe's Home Improvement in Kyle?
The store is located at 5753 Kyle Parkway, Kyle, TX 78640. The main phone number is +1 512-268-3240.
Are there any nearby places where I can grab a coffee or snack after visiting Lowe's?
Yes, nearby you can find Dutch Bros Coffee, Dunkin', Baskin-Robbins, and Taco Bell among other cafes and restaurants, perfect for a quick refreshment after your Lowe's visit.
Which nearby stores can I visit for additional shopping needs close to Lowe's Kyle?
The Village at Kyle shopping center and Hobby Lobby are close by, offering more shopping options for crafts, gifts, and general retail needs.
If I need a locksmith or key services near Lowe's in Kyle, where should I go?
Minute Key, a local key and locksmith service, is located near Lowe's, providing convenient access to key cutting and locksmith needs.