Extra Space Storage

Reviews

• KJ

  Kiandria Johnson

  Mar 31, 2026
  5.0
  Very clean and spacious with reasonable prices!
• LA

  LANNETTE ADEOBA

  Mar 30, 2026
  5.0
  The sales associate Imarie consistently demonstrated strong customer service skills and maintained a professional, welcoming attitude. She engaged effectively with us ensuring needs are identified and addressed in a timely manner. Their communication is clear, friendly, and solution-oriented, which contributes positively to the overall customer experience.
• VM

  Vet Miller

  Mar 30, 2026
  5.0
  Friendly service from Imarie. Got a cool ride on the buggy in this heat.
• II

  Innatefx

  Mar 16, 2026
  5.0
  Finding a space online was super easy, but it was Andrea’s call back from the Killeen ExtraSpace that really was the frosting. Customer service of old seems like a lost art, but Andrea called and made sure all my questions were answered and that’s terrific customer service. ⭐️⭐️⭐️⭐️⭐️
• JA

  Jose Almonte

  Feb 28, 2026
  5.0
  From the very first interaction with the call center to the final steps of securing my unit, the service I received was truly exceptional. The entire process was smooth, professional, and remarkably well-coordinated. The call center representative set the tone with clear communication, accurate information, and genuine courtesy. Pricing was explained thoroughly, all of my questions were answered patiently, and I never felt rushed or pressured. It was evident that customer care and transparency are priorities. The outstanding service continued with Imarie Davis, the manager onsite. She went above and beyond at every stage. During the in-office visit, she provided a detailed walkthrough of the facility and the available units, carefully explaining pricing options and ensuring I understood the terms. Her professionalism was matched by her warmth and willingness to help. What truly stood out was her proactive follow-up and attention to detail. She coordinated everything over the phone, setting up my payment, assigning my storage unit, and even providing my access code ahead of time so that the unit would be ready prior to my arrival with my household goods. That level of preparation made an already stressful moving process significantly easier and more efficient. Imarie demonstrated excellent communication, reliability, and a genuine commitment to customer satisfaction. She anticipated needs, stayed organized, and ensured that there were no delays or surprises. It is rare to encounter service that is both highly competent and sincerely caring. Overall, this experience exceeded my expectations from start to finish. The seamless coordination between the call center and onsite management reflects a well-run operation, and Imarie’s dedication made a lasting impression. I would confidently recommend this location to anyone in need of storage services.

Frequently Asked Questions About Extra Space Storage