Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Killeen, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
4,258 reviews
5 stars
2,102
4 stars
940
3 stars
427
2 stars
190
1 star
599
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting long wait times for assistance and poor communication regarding orders and deliveries.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, many expressed frustration over a lack of available employees to assist them, particularly in departments like lumber and appliances.
Checkout Experience
Numerous reviews highlighted issues with the checkout process, particularly the reliance on self-checkout and long lines, leading to a frustrating shopping experience.
Product Availability
Customers frequently noted that while the store has a wide selection, there are issues with stock availability and misleading information about product availability.
Store Organization
The store is generally described as clean and well-organized, but some customers found it difficult to locate items without assistance.
- GGgoddimmus1 day ago1.0One star because it wont allow me to add "0". Poor service is one thing but this location just ripped off my mother. She paid for roof panels. 36 to be exact. Only 6 panels were delivered but they charged her for the full order. Called to inquire if more were on their way or what was the issue. Told by a representative after an hour that the order was processed and sent. We tried explaining that only 6 panels arrived. Lowes took the money and told us that it would "Review the issue" and get back to us in 60 DAYS?!?! We need a roof NOW and shes out like 1500 bucks in resources. This location not only stole money from my mother its also going to be responsible for the damages at her house when it rains in and ruins everything. These people are garbage tier thieves.
- DSDuane SimpsonNov 16, 20255.0John and Juan from the Killeen Lowes delivered our new refrigerator, and they did an outstanding job from start to finish. Even though they were running a bit behind schedule, they kept us updated the entire time, which we really appreciated. Their communication was excellent. Both of them were professional, friendly, and very knowledgeable about the appliance. They worked hard moving the new refrigerator in and taking the old one out, and they handled everything with great care. They also took the time to show us how to operate the new fridge and explained its features clearly. Overall, John and Juan from Lowe’s did a fantastic job. We’re very impressed with their service and professionalism. Lowe’s is lucky to have them!
- MMMarilynNov 8, 20251.0Wow, visiting my Lowe’s home improvement store in Killeen Texas location is on Lowe Boulevard, My daughter and I encounter a representative in the garden thinner by the name of Greg. This young man has the worst attitude I have never in my life had a visit that went downhill in a matter of seconds. While Proceeding to the register to check out, This young man show no enthusiasm about his job. I come to this location on a weekly basis, This visit was totally different. No happy face, No pleasantries, Just someone who look like he was having a bad day and validated it once asked. Greg, Looked very agitated when asked were the plants that I was purchasing from the clearance rack if they were 75% off. Upon his response, Greg stated that once he scans it and it comes up regular price that’s the price. I asked was he having a bad day?, Are you feeling well? He started hitting his fist, touching himself, nodding his head back-and-forth and saying that I could go and get a supervisor if I wanted it, I’m not sure where this came from. I wasn’t being rude. I wasn’t being aggressive, and the response was totally out of character.. I just told him I will take my things and go upfront and check out with someone else. He then stated to me very rudely that if I wanted to say anything, I can talk to Jonathan. Confused, I asked why would I talk to anyone? You’re having a bad day and I’m on my way to purchase my items with someone else.. You can tell them to look at the camera. I’m not worried about losing my job, etc.. I relay the information to Jonathan once I approach self check out. I explained to Jonathan we had just happened in the garden center with his coworker. Greg and I needed to speak to the store manager. I was then told that he would be the one that I will talk to. I explained to him that I was very with the customer service that I had just received In the garden center from Greg. I am in military veteran, I served myself not as a dependent, I explained this to Jonathan that I was very, very unsatisfied with the customer service experience on this day. Being apologetic, Jonathan assured me that he would address the issue and said that he was wrong that we have to manually put in the 75% off versus it automatically doing it. I knew that already I come to Lowe’s on a weekly basis 2 to 3 times a week and I never seen anything off the clearance to be rung up and it will automatically take it off itself. Seeing that great feels that he has job security. Maybe he needs to take some classes on how to talk to repeated valuable customers because this really made me think over the years. I have been coming here that this was the worst and it made my anxiety and PTSD overload. No one should And I feel that this young man needs not to be in a position to deal with customer if his mindset is not fulfilling customers wishes without an attitude without the nonchalant, and with the lies that he gave me. Seeking assistance from someone else, he decided to come up to customer service and interject with his young man named CJ when we were inquiring about who was the store manager, so we can get in contact with the store manager. He decided to involve himself in that interaction, yelling across the store back-and-forth with us. This was very unprofessional and I’m sure that the store manager would not by any means be satisfied with this as stated before he says he has job security. I never want this to happen again, but this is one of my favorite location so I hopefully they get this situation gets rectified. I don’t want to shop at Hone Depot Sincerely Marilyn A
- JJJCam75Nov 3, 20255.0We were in desperate need of a new washer and dryer. We went to Lowe’s around 11am or so, it wasn’t very busy. We found the help of Ram, who quickly answered any questions that we had. The transaction itself was quick and painless, and he had a very good sense of humor. Another associate, Devin, also assisted. Both were friendly and professional. The delivery was next day, and we are 100% satisfied with everything, from start to finish. We will definitely be back.
- TPTammy PloofOct 28, 20253.0Was going to give an outstanding perfect review; Store associate Greg was kind and helpful the second we walked in; Store associate Lavonne, again kind, knowledgeable and so very helpful....BUT misleading... Upfront we asked " Can Lowes deliver an cooking range if we pick one out and can they haul off the old one?" We opted to pick a cooking range from the Lowe's floor instead of a cheaper on online with the understanding the cooking range was instock. Come to find out days later that it was not instock and still no communication on a delivery date. Ms. Lavonne did not tell us that the cooking range was not instock, did not let us know that it could be several days before our cooking range would be delivered; IF SHE HAD, we would have chosen a cooking range that was there and if we had to we would have loaded it up in our truck and taken it home. May come back and edit this review but as of now... We still have no cooking range and no communication on a delivery date. We paid extra for our delivery, materials, hookup and haul off request, but with the dishonest, misleading communication we feel like we were hustled for a sale. We love Lowe's and it's associates but with our Home Improvement project we have to, we must have clear, honest up front communications...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Killeen, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Killeen, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, windows, doors, cabinetry, lighting, and more to assist your home improvement projects.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling services for electronics and light bulbs to support sustainable practices.
What are some nearby places of interest around Lowe's Home Improvement in Killeen?
Nearby you can find Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and OfficeMax Print & Copy for printing and business supplies. These locations can complement your visits, whether you need propane for a grill purchased at Lowe's or printing services for your home projects.
How can nearby optometrists benefit a customer visiting Lowe's Home Improvement?
Nearby optometrists such as TSO Killeen, Killeen Vision, and Texas State Optical offer eye care services close by, making it convenient for customers to schedule eye exams or pick up eyewear before or after shopping at Lowe's.
Are there any nearby financial or insurance services close to Lowe's Home Improvement?
Yes, customers can find financial services at Edward Jones - Financial Advisor: Joshua L Dildine and tax services at Liberty Tax nearby. Farmers Insurance offices are also close for auto and general insurance needs, providing convenient options while in the area.