Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Killeen, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
4,276 reviews
5 stars
2,113
4 stars
944
3 stars
426
2 stars
191
1 star
602
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others received complaints for rudeness and lack of assistance.
Staff Availability
Many customers reported long wait times for assistance, with a notable lack of staff available to help, particularly in departments like lumber and appliances.
Delivery Issues
Numerous reviews highlighted problems with delivery, including delays, miscommunication, and issues with items being out of stock or not delivered at all.
Checkout Experience
Customers expressed frustration with the checkout process, particularly the reliance on self-checkout and long lines, indicating a need for more cashiers.
Product Availability
While many customers found the store well-stocked, there were complaints about specific items being out of stock or misleading information regarding product availability.
- LSLee Scott2 days ago2.0The worst bathrooms I've ever seen, 5 to 6 dolls and only two of them have toilet paper holders everything else is broken off the wall. Not very clean.
- KDKarinna D4 days ago1.0Let me tell you whoever the “manger” is a return desk is the worst possible associate. Refused repeatedly when I asked for store manger. No customer service skills what so ever. I’ll be contacting corporate about this interaction.
- CACecilia ArandaJan 2, 20265.0Had to leave a positive review for Karla K in the carpet/flooring department on 1/02/2026. 10/10 service. She had a bunch of customers and was handling everyone at the same time. Super positive attitude. All her customers left happy. Definitely a huge asset to the Lowes team! She helped us add the carpet we wanted and got us all the info we needed and what steps were next. Couldn't have happier. Thank you Karla!
- JMJonathan MallettDec 22, 20251.0I spent 50 minutes trying to get help at the power tools and I asked 4 different associates. Each on one told me they were too busy and they'd be back in a minute but then 5 minutes later id see them start a new task then id see them on their phone or helping another individual that arrived after i did. This store was not busy at all given it's about 4pm on a monday. With the time waisted trying to ask a question about a deal with the power tools I am just going to drive to temple to hopefully get an answer.
- KRKarinna RennieDec 17, 20255.0Carl was amazing! He came out to curbside incredibly fast despite how busy the store is. Came out and greated me with a friendly smile and exceptional customer service. Hard working associates like this deserve major praise. Thank you Carl!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Killeen, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Killeen, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, windows, doors, cabinetry, lighting, and more to assist your home improvement projects.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling services for electronics and light bulbs to support sustainable practices.
What are some nearby places of interest around Lowe's Home Improvement in Killeen?
Nearby you can find Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and OfficeMax Print & Copy for printing and business supplies. These locations can complement your visits, whether you need propane for a grill purchased at Lowe's or printing services for your home projects.
How can nearby optometrists benefit a customer visiting Lowe's Home Improvement?
Nearby optometrists such as TSO Killeen, Killeen Vision, and Texas State Optical offer eye care services close by, making it convenient for customers to schedule eye exams or pick up eyewear before or after shopping at Lowe's.
Are there any nearby financial or insurance services close to Lowe's Home Improvement?
Yes, customers can find financial services at Edward Jones - Financial Advisor: Joshua L Dildine and tax services at Liberty Tax nearby. Farmers Insurance offices are also close for auto and general insurance needs, providing convenient options while in the area.