Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kerrville, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,152 reviews
5 stars
579
4 stars
271
3 stars
92
2 stars
57
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; while some employees received praise for their helpfulness, others were criticized for being unresponsive or unhelpful.
Communication Issues
Customers reported significant problems with communication regarding orders, cancellations, and delivery, leading to frustration and dissatisfaction.
Product Availability
The store generally has a good selection of products, but there were complaints about items being out of stock or not available.
Staffing Concerns
Many reviews noted that the store is often understaffed, leading to long wait times for assistance.
Positive Employee Interactions
Several customers highlighted specific employees who provided exceptional service, indicating that there are dedicated staff members who enhance the shopping experience.
- JJJTNov 15, 20255.0Had a defective AO SMITH hot water, they gave us a hard time about returning it since one of their techs didn’t troubleshoot it. We live a 100 miles from the nearest AO Tech. Took it back to Lowe’s in Kerrville, TX. Ashley, ADA & Frank stepped up and stood behind it. As a long time Lowe’s customer I was so impressed with these three. Talk about customer service, they were amazing. Thank you Frank, Ada and Ashley; you are three amazing employees!!!! You’ll always have my business 🤠👍
- MBMelinda BucknamNov 11, 20252.0My husband never wants to go again because no one in the store could help him find something and each one of them sent them to the wrong place.
- NNN7141LNov 9, 20252.0Good luck getting someone to help you. Every person I asked would either tell me this is not my department, I don’t know, I’m with another customer, or didn’t speak English. Finally, I figured out you need to look it up online and find out which aisle/bay it in.
- MMMoni MoNov 7, 20255.0Today we bought a washer and dryer at Lowes in Kerrville. Dora, was our sales person. Dora was beyond amazing
- B7butterfly 75Oct 30, 20251.0Lowe’s kerrville gave me the run around canceled a booking with Angie permanently w/o us knowing. Angie rescheduled us 3 times. We paid Lowe’s 150$ for Angi to come take measurements at our home. We know Lowe’s canceled it bc Angi sent a email posted at 5:30pm saying they were sorry about our cancellation. We didn’t know this til we started calling to see what happened. Lowe’s still didn’t tell us they canceled our booking even after we called. Angi was supposed to come between 6 and 6:30pm and we waited. We called Lowe’s a man answered said he was gonna help then a phone on his side began ringing all of a sudden. I hung up, called again & a lady said she would help & put me on hold. I didn’t wait I hung up, called again and told her to forget about it that we wanted our $ back. She said we had to talk to another associate bc she couldn’t do anything. I was already mad and I said a few choice words. We still didn’t know it was canceled already by this point & she didn’t offer the info they already canceled our booking with Angie. Lowe’s lost us as a customer
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kerrville, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment.
What services does Lowe's Home Improvement offer?
Lowe's provides various installation services such as appliances, flooring, blinds, cabinets, decks, HVAC, lighting, roofing, and more.
What are the store hours for Lowe's Home Improvement in Kerrville?
Monday through Saturday, Lowe's is open from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Kerrville offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days by providing proof of purchase at the customer service desk or starting a return online for Lowes.com purchases.
What payment options are available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby hotels if I am visiting Lowe's Home Improvement from out of town?
Yes, nearby hotels include Hampton by Hilton, Holiday Inn Express & Suites Kerrville, Days Inn, Y.O. Ranch Hotel, Quality Inn & Suites, Best Western Sunday House Inn, and La Quinta Inn & Suites, convenient for visitors.
Is there a coffee shop near Lowe's Home Improvement in Kerrville?
Yes, Starbucks and Ingram Readymix (which also serves coffee) are nearby, perfect spots for a coffee break before or after your shopping trip.
Are there dining options close to Lowe's Home Improvement in Kerrville?
Yes, nearby restaurants include The Branding Iron, Elm Waterhole Saloon, and Cracker Barrel Old Country Store, great for meals during your visit.