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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Kerrville, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,159 reviews
5 stars
584
4 stars
272
3 stars
92
2 stars
57
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees received praise for their helpfulness, many customers reported poor service, long wait times, and difficulty in getting assistance.
Product Availability
Customers appreciated the variety of products available, but there were complaints about items being out of stock and issues with online orders.
Delivery Issues
Numerous reviews highlighted problems with delivery, including delays, damaged items, and lack of communication regarding orders.
Staff Knowledge
Some staff members were noted for their expertise and willingness to assist, while others were criticized for being unhelpful or lacking knowledge.
- IAigoo agoo1 day ago5.0Good selection
- JCJared Caddell5 days ago1.0It’s incredibly unfortunate that the Flex brand is leaving Lowe’s. I encourage those unfamiliar with the brand to research its greatness. Although it is the secondary reason I will no longer be shopping here, it is not reason for the review. Store Manager, Rodger, is the primary reason. This individual doesn’t seem to have a care in the world. He turned his back to me and started walking away as I was trying to explain my perspective of an open box product. Short story— they’re trying to sell display units for the price of new in box (flex product). Rodger is a very rude person that should not be in a customer service position. Nonetheless, certainly shouldn’t be managing.
- ARAll Auto RepairJan 6, 20265.0Good location for a quick stop good parking easily accessible staff was informative and supportive great Lowe’s
- AYAhmet YilmazDec 25, 20254.0Parking lot was a little small otherwise everything was OK
- JJJTNov 15, 20255.0Had a defective AO SMITH hot water, they gave us a hard time about returning it since one of their techs didn’t troubleshoot it. We live a 100 miles from the nearest AO Tech. Took it back to Lowe’s in Kerrville, TX. Ashley, ADA & Frank stepped up and stood behind it. As a long time Lowe’s customer I was so impressed with these three. Talk about customer service, they were amazing. Thank you Frank, Ada and Ashley; you are three amazing employees!!!! You’ll always have my business 🤠👍
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kerrville, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment.
What services does Lowe's Home Improvement offer?
Lowe's provides various installation services such as appliances, flooring, blinds, cabinets, decks, HVAC, lighting, roofing, and more.
What are the store hours for Lowe's Home Improvement in Kerrville?
Monday through Saturday, Lowe's is open from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Kerrville offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days by providing proof of purchase at the customer service desk or starting a return online for Lowes.com purchases.
What payment options are available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby hotels if I am visiting Lowe's Home Improvement from out of town?
Yes, nearby hotels include Hampton by Hilton, Holiday Inn Express & Suites Kerrville, Days Inn, Y.O. Ranch Hotel, Quality Inn & Suites, Best Western Sunday House Inn, and La Quinta Inn & Suites, convenient for visitors.
Is there a coffee shop near Lowe's Home Improvement in Kerrville?
Yes, Starbucks and Ingram Readymix (which also serves coffee) are nearby, perfect spots for a coffee break before or after your shopping trip.
Are there dining options close to Lowe's Home Improvement in Kerrville?
Yes, nearby restaurants include The Branding Iron, Elm Waterhole Saloon, and Cracker Barrel Old Country Store, great for meals during your visit.