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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Katy, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,939 reviews
5 stars
1,103
4 stars
351
3 stars
124
2 stars
69
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported unavailability and rudeness.
Product Quality
Concerns about the quality of certain products, particularly appliances and lights, with multiple reports of defects and poor performance.
Store Cleanliness
Customers consistently noted that the store is clean and well-organized, contributing positively to their shopping experience.
Assembly and Delivery Issues
Several customers expressed frustration with delays in product assembly and delivery, indicating a need for better communication and staffing.
Return Policy Complaints
Customers were unhappy with the return policy, especially regarding cash purchases and third-party items, leading to dissatisfaction.
- KAKobbi Amankwah6 days ago5.0We went to the Lowe’s in Springfield, Richmond and had an excellent experience thanks to Bradley. From the moment he stepped in to help, he was patient, attentive, and genuinely focused on making sure everything was handled the right way. He took the time to walk us through our options, made sure we were set up with what we needed, and handled the situation smoothly from start to finish. What really stood out was his attitude—polite, courteous, and very human. You can tell he actually cares about people, not just the transaction. When your day isn’t going great, running into someone like Bradley can completely turn it around. He’s the kind of employee that makes a real difference and leaves a lasting impression. Customer service like this is rare, and it deserves to be recognized.
- IMIbrahim MohammadDec 26, 20252.0Bought a grill and was notified it would be assembled and ready the day after. 3 days go by and it has not been assembled. Now it’s delayed and the “assembly guy” won’t come back until next week. Give a proper estimate or hire more assembly staff.
- TNThomas NguyenDec 24, 20251.0If you want to replace a water heater just know that Lowes will refer you to a third party plumbing company (ARS) that charges $4,000 for a 40 gallon water heater. Not tankless. This is easily 50% more than most other local plumbers. We ended up with a company rated 4.9 on google that charged $1750. Do better Lowes!
- WWWill WangDec 17, 20252.0I bought some lights here around Thanksgiving to decorate my new house. I purchased three strings of the GE 100-count LED lights (at $44.99 each). Despite the price and brand name, the quality has been terrible. All the strings have failed at different times. I’ve had to come in twice before to exchange them, and the staff those times were very nice. However, another string went out last night, so I went back this afternoon for an exchange. I was helped by a tall, middle-aged male employee who was extremely unfriendly. He gave me a hard time and acted like I was trying to take advantage of the store just because I had exchanged them before. I felt insulted. I have a job and a busy life; I don’t enjoy wasting my time driving back and forth to exchange light bulbs. If the product worked, I wouldn't be here. Although he finally processed the exchange, the experience was humiliating. For a product that costs nearly $50 with tax, I shouldn't be made to feel guilty for expecting it to work. I might take my business to Home Depot next time.
- MFMichael FillmoreDec 8, 20252.0Well I see more and more why people are turning to Amazon prime and other online sources instead of going to stores like Lowes. I went there for a water filter I figured they would have it. I went to the location on Spring Green Rd. Went to the appliance dept. Saw a clerk just standing there at the counter playing on his cell phone. I looked for the filter for 5 minutes couldn't find it on the shelf. I ask Oul the clerk there in the appliance dept if they had the the filter I was looking for and if he knew where it was? He looks ups and mutters something I could barely understand what he said. I figured out on my own it must have been on the shelf top left corner cross reference the numbers w my fridge w the one i thought was it. I then walked up and asked to speak to a manager when thr customer service clerk asked if I found everything i was looking for. And guess what. They couldnt even find manager for me to speak to. Got tired of wasting my time. I just left. I'll go to Amazon prime or home Depot before I go back there.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Katy, TX?
Lowe's in Katy offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Katy, TX?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Katy?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items bought at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places of interest that I can visit when shopping at Lowe's in Katy?
Yes, nearby attractions include the Shoppes at Cinco Ranch I & II shopping and restaurant centers, Thai Cuisine & Ramen King restaurant, and Starbucks coffee shop.
If I need propane for a grill, is there a nearby supplier to Lowe's in Katy?
Yes, Blue Rhino Propane Exchange is close by and can provide propane for your grilling needs.
Are there services nearby for key and locksmith needs while visiting Lowe's?
Minute Key and minuteKEY are nearby locksmith services you can visit for any key or lock needs.
What installation services does Lowe's offer for home improvement projects?
Lowe's provides various installation services including appliances, cabinetry, flooring, blinds, doors, decks, generators, HVAC, lighting, roofing, and more to support your DIY or professional projects.