Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Katy, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,926 reviews
5 stars
1,098
4 stars
348
3 stars
125
2 stars
66
1 star
289
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for being helpful and friendly, others were reported as rude or unhelpful.
Product Availability
Customers expressed frustration with product availability and stock issues, leading to dissatisfaction with their shopping experience.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members were recognized for their knowledge and assistance, others were criticized for lacking product knowledge and not being helpful.
Return Policy Issues
Several customers reported dissatisfaction with the return policy, particularly regarding inconsistencies and perceived unfairness.
- JHJames H4 days ago5.0Very happy with recent experiences, firstly love having a store offering Craftsman tools which is great, but the reason for this review is the last few occasions staff have been very helpful and my recent order of dryer was delivered and installed same weekend on a Sunday! Everywhere else I checked had the install out as far as 10 business days. For this reason Lowes has earned a customer, if I need appliances will definitely be back. Bar none best experience for speed and service on appliance I've ever experienced. No one likes to be out on doing laundry for long so this was very much appreciated!
- JFJohnson Family6 days ago5.0I just wanted to give a huge shout out to leyton. He is such a bright light in that store and so very helpful with a smile. Thank you Layton for making our wait for an on display item worth it.
- KEkarla escalanteNov 10, 20251.0Across multiple visits to Lowe’s, staff assistance has been consistently unavailable. When an associate is found, the response is usually ‘we don’t have it,’ with no inventory check, alternatives, or directions. I often leave without the items needed.”
- AFAlamillo FamilyNov 8, 20255.0Customer service was amazing. We had purchased the wrong paint at another location. I called to see if there was something I could do. Not only did they answer phones promptly with no wait, but they advised me to come in, and there would be a solution depending on the details. When I arrived, I didn't have the proper receipt. They were unable to do an exchange, but they found my digital receipt with email, did a return, applied it to a gift card, allowed me to talk to the paint department for my options, and I was able to get the proper paint with no hassle, even with all my mistakes. Thank you for the great service.
- PBPaul BjorkOct 28, 20251.0I am so disappointed in this Lowe's. My client purchased a tub for a remodel this past summer. The plumber installed the tub and we completed the project, no problems. Upon putting water in the tub, small rust spots appeared all over the bottom of the tub. We spoke to Scott the assistant manager and he said he would contact the vendor. I waited a couple weeks and never heard from him. I texted, called, emailed and he just blew me off. I went in again and spoke to an associate named Lancer. Very friendly and helpful. He said the manager Mike was in a meeting and he would call me back as soon as he was out. Never heard from him. I texted Lancer to let him know... he blew me off too. This is going to cost me a fortune to redo. I can't believe they care this little for their clients.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Katy, TX?
Lowe's in Katy offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Katy, TX?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Katy?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items bought at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places of interest that I can visit when shopping at Lowe's in Katy?
Yes, nearby attractions include the Shoppes at Cinco Ranch I & II shopping and restaurant centers, Thai Cuisine & Ramen King restaurant, and Starbucks coffee shop.
If I need propane for a grill, is there a nearby supplier to Lowe's in Katy?
Yes, Blue Rhino Propane Exchange is close by and can provide propane for your grilling needs.
Are there services nearby for key and locksmith needs while visiting Lowe's?
Minute Key and minuteKEY are nearby locksmith services you can visit for any key or lock needs.
What installation services does Lowe's offer for home improvement projects?
Lowe's provides various installation services including appliances, cabinetry, flooring, blinds, doors, decks, generators, HVAC, lighting, roofing, and more to support your DIY or professional projects.