Leslie's Pool Supplies

Reviews

• ST

  Shaista Trost

  Sep 3, 2025
  1.0
  Phone customer service skills are lacking but got the information I needed. Glad I didn’t go into the store.
• DA

  Deena Alsabti

  Jul 15, 2025
  1.0
  Poor customer service. Volleyball net marked for $69.99 when he scanned it, it was $89.99 when I asked how come, he said "I am the only person working here and trying to change the prices ". While he was standing, playing on his cellphone not even knowing about the promotion deal when asked. Then he said "if you wanna wait, they'll go for even more sale". What is that!!!!
• ND

  nura design

  Oct 10, 2022
  1.0
  It not good costumer service not helpful
• JT

  Jamal Thompson

  Nov 11, 2021
  1.0
  Worse customer experience ever and management is non responsive to any verbal or written request or complaints. Definitely will not be recommending this pool company to anyone and recommend to avoid their pool maintenance service as they do not do what they say they will do in their contract and by all means do not give them your credit card as they will share it amongst their company and charge it for things not approved or asked for, in the month to month contract billing authorization only, the monthly fixed cost billing is authorized. They also do not accurately test your water or keep records of test results, they did more damage to my pool than good. Avoid thier pool maintenance sevice at all cost all they do is over chlorinate your pool with tablets complete fraud service in my opinion and experience with them.
• BB

  Britt Burt

  Apr 8, 2021
  1.0
  21 hours agoNEW-Edit Whatever you do please do not use Texsun Pools for anything. I will never do business with them again as long as I live. The circus started after the deep freeze in February when I discovered I had busted valves and piping around my pump and filter area. Texsun's website indicated due to the high volume of calls after the freeze they were only taking service orders/requests on line. On February 25th I filled out a service request online and got a message saying someone would contact me in 24 hours to organize a time. This didnt happen so the following week I contacted them by phone at which time I was told I was being added to their "list" and it would possibly be 4-5 weeks until someone could come out. The following day a service tech by the name of Jessie called me to come out and have a look at my damage. He arrived on time and inspected my leaks when I asked him for an estimate he verbally estimated it would be about $800. He stated I needed to replace 3 valves at $95 each, some piping and them the labor but no more than $800. I did not get a written estimate (big mistake on my part). He told me it would be 2-3 weeks before he got the parts and left. A week couple of days later he called to say the parts had arrived and he would be at my house between 1pm-3pm on March 6th to install them. We waited until 4pm, we had not heard from the repair man and had to leave our house. When we returned it he had left a note at 4:16pm saying that he missed us (this was over an hour late) he said he would be back Monday to fix our pool. On Monday I called to tell them they could not come because we could not be home on Monday. I was told someone would call me on Tuesday to reschedule. No one called I finally called on Wednesday to find out the status of my order still no answers. On Friday March 12th Jessie called me to say he would be at my house "after lunch" on Saturday March 13th to fix my pool. I asked for a more specific time than "after lunch" and was told I would get a phone call Saturday with a more specific time. We ran errands on Saturday morning thinking after lunch means afternoon. No Phone call on Saturday morning. We waited from 11am until 5:30pm Saturday March 13th. I called and made all kinds of waves with their retail store late Saturday but no results. On Monday I finally spoke to Tom White one of the VPs of the company. Tom told me Jessie was at my house at 9:30am on Saturday (this isn't after lunch). We missed him again thinking he would do as he said and arrive after lunch. Tom was very nice and organized the repair of my pool. Jessie came out and repaired my pool and Charged me $857 rather than the $800 he quoted me. No big deal I paid it. After he left I discovered the pool still was not fixed it was still leaking. I immediately sent Jessie photos by text message he told me I had to call the office for a service call. The next day Jessie called to say he only charged me for 1 or the 3 valves he replaced and the valves were $105 each rather than the $95 each he first quoted me. So now by repair bill is well over $1000. I paid the bill the pool is fixed. I will not buy anything from Texun if my life were to depend on it. They are a unprofessional organization. Their employees lie to their customers and they can't perform simple arithmetic. Avoid them at all cost. It isnt worth the nightmare.

Frequently Asked Questions About Leslie's Pool Supplies