Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hutto, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,728 reviews
5 stars
1,050
4 stars
354
3 stars
124
2 stars
65
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues with orders and deliveries.
Promotional Confusion
Customers expressed frustration over misleading promotional offers and loyalty incentives that were not honored at checkout.
Helpful Staff
Despite some negative experiences, many customers praised specific employees for their helpfulness and knowledge, particularly in departments like appliances and gardening.
Delivery Problems
Several reviews mentioned issues with delivery and installation, including damaged products and lack of proper communication regarding delivery schedules.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others noted areas needing improvement, such as the condition of the parking lot and product availability.
- JHJames Hudson3 days ago1.0Hours on this profile show till 10pm on Friday so of course as anyone else would do at 9:05 who needs something you run up there really quick to finish a late night project to find out they actually close at 9. Other retail stores in the immediate and local area close at 10 on Fridays.
- AWAlan WerchanOct 31, 20251.0Disappointing "Bait and Switch" Experience with Loyalty Offers and Sale Policies As a My Rewards member and loyal customer, I visited Lowe's with two clear incentives to make a major appliance purchase 1. A targeted My Rewards coupon for an extra 10% off my purchase 2. The current LG promotion offering a $600 discount when purchasing three qualifying products. Neither of these incentives worked, leading to immense frustration and wasted time Failure 1: The My Rewards 10% Off Coupon I was initially looking for a washer and dryer and planned to use the 10% coupon. I was informed at the counter that the coupon could not be combined with the sale price on the LG units, effectively making the coupon useless for my purchase. While I accepted this, it was the first sign of conflicting promotional policies Failure 2: The LG Buy 3, Get $600 Discount (The Bait and Switch) Since the coupon failed, I focused on qualifying for the LG bundle discount. I selected a washer and dryer and spent considerable time researching and choosing a retrigerator to complete the three-item requirement. At the register, I was told that the refrigerator did not qualify for the $600 discount, as the promotion was only for "select LG products." Critically, there was no signage on the product itself indicating this exclusion. This policy was communicated only after 1 had invested my time and commitment, making the entire experience feel like a genuine bait and switch, Lack of Resolution I escalated the issue to the Store Manager, Brian, who was busy but had Assistant Manager, Steve, assist me. I explained my frustration--that two advertised incentives had failed and that I had wasted time due to missing or misleading signage. While Assistant Manager Steve was apologetic, no actionable solution was offered to honor the advertised promotion or remedy the time wasted It is deeply disappointing that Lowe's would drive loyal customers into the store with attractive offers only to reveal exceptions at the point of sale. I left the store empty-handed and with a severely damaged trust in Lowe's promotional transparency,
- SHSummer HartOct 28, 20255.0Steve was a god send for his knowledge on getting out a broken bolt definitely gave us some hope in a time of defeat
- JJjymmar1Oct 20, 20255.0Shout out to team at Lowe's that delivered and installed our refrigerator - Yves and Schiller. They were most professional and courteous. They went above and beyond to get the old oversized frig out and new one in. It was a close fit. I recently had a bad experience with another big box hardware store so I think it is important to recognize when things are done right. Yves and Schiller showed them how it's done.
- BLBrian LairdOct 16, 20255.0I came in on the 10th late evening, got help from the paint dept. She was super helpful and friendly. Lady at the self checkout was super friendly and helpful also. Both truly great people! Give them kudos!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Hutto, TX offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, garden equipment, bathroom storage, and more. They also provide installation services like appliance and flooring installation.
What are the store hours for Lowe's Home Improvement in Hutto, TX?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with limited hours.
What payment methods are accepted at Lowe's Home Improvement in Hutto, TX?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement in Hutto offer delivery and in-store pickup?
Yes, they offer both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are provided if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return online via your Order History before shipping it back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby food options close to Lowe's Home Improvement in Hutto?
Yes, nearby food options include Chick-fil-A, Dairy Queen, Papa John's Pizza, Mr Gatti's Pizza, Tropical Smoothie Cafe, Chipotle Mexican Grill, and Mayfield DQ, ideal for grabbing a meal before or after shopping.
What nearby lodging options are available near Lowe's in Hutto, TX?
Nearby hotels include Holiday Inn Express & Suites Austin NE - Hutto and Hampton Inn & Suites Hutto Austin, providing convenient accommodation for visitors.
Are there any nearby services like dental or healthcare near Lowe's Home Improvement?
Yes, several dental and healthcare providers such as Best Smiles Dental, Dr. Chad Brown, Dr Deepa M Naik DDS, Hutto Premier Dentistry, Lone Star Circle of Care, and Austin Family Orthodontics are nearby.
Does Lowe's Home Improvement provide any services for tax-exempt customers?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in store.