Lowe's Home Improvement

Reviews

• NG

  Noah Gilleland

  2 days ago
  5.0
  Very neat and organized store. We got assistance with a storm door and the staff was amazing.
• AG

  Alexa Gonzalez

  3 days ago
  1.0
  RUN AWAY! I do NOT recommend this store location! It is a nightmare! Very disappointing experience with Lowe’s Copperfield 15555 FM 529 Rd Houston, TX 77095 Incomplete delivery, poor customer service, broken items and unfulfilled promises. The appliance team was unhelpful and unwilling to resolve the issue. Definitely not the level of service I expected.
• QK

  Qutubuddin Kamaal

  Apr 3, 2026
  1.0
  I am a regular Lowe's customer, purchased all items for the recent renovation from this store. But my all experience got runied today 2nd April 2026.I asked for return request bcz wrong item was delivered, the guy at the Customer Service with two girls, instead of showing some sense of accountability, said your item was picked up by another store, expecting me to go from store to store to get refund. If I put a request at this store why it was picked by another store, and as a customer what I have to do with that, you should sort out internally. This was the most pathetic Customer Service i have experienced. DON'T RELY ON LOWE'S DELIVERY SERVICE AT THIS LOCATION, ITS SCAM. They took money, items and delivery charges too.
• CC

  Cesar

  Mar 20, 2026
  1.0
  I had one of the worst customer service experiences I’ve ever had at Lowe’s Home Improvement. I walked in simply looking for a wire brush for welding and asked the gentleman working at the register if he could point me in the right direction. His immediate response and tone of voice were extremely dismissive. He said, “I don’t know… what do you want me to do?” Thinking maybe he misunderstood, we asked again if he could help us locate the item. Once again, his response was basically “I don’t know,” with the same bad attitude. Instead of even attempting to help or calling someone who might know the department better, he completely brushed us off, turned around, and started talking to another employee he was ringing up for a Coke. At that point we had to go find someone else ourselves. Thankfully another employee stepped in and helped us right away without any issue. That alone shows the problem wasn’t the request it was the attitude of the first employee. We then went to the front desk to file a complaint about how we were treated, and that’s when we found out that the person who had been rude to us was actually the night shift manager. That was honestly shocking. If the manager is the one providing that level of service, it really says a lot about the leadership and customer experience in that store. We were prepared to file a formal complaint, but since the complaint would have had to go directly to him, it felt pointless. After already being brushed off twice when asking for help, it didn’t seem like anything would come from it. For a company as big as Lowe’s Companies, Inc., this kind of behavior from someone in a management position is unacceptable. Managers are supposed to set the standard for customer service, not treat customers like they’re an inconvenience for simply asking where an item is located. This experience left a really bad impression and honestly made us question whether we even want to come back to this location again. Hardware stores are supposed to be places where customers can ask questions and get guidance, especially when looking for specific tools or materials. Hopefully corporate sees this and takes it seriously, because the attitude and service we received from that night shift manager was absolutely terrible and not the kind of experience customers should expect from Lowe’s.
• RR

  Richard

  Mar 11, 2026
  1.0
  Horrible service at the customer service lady with short hair didn’t wanna accept my ID on my phone or see an order number through the phone when I had placed the order online I come back with my ID someone else was attending and they didn’t even check it. They didn’t check it because it was NOT NEEDED physically! Managers I would watch how she attends others from now on you’ll see someone’s demeanor towards others.

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