Star Furniture - W. Houston/Katy

Reviews

• S_

  Smith _

  Nov 15, 2025
  5.0
  Top tier salesperson and very knowledgeable and helpful explaining all of our purchasing options during our visit!
• BC

  Barbara Civitarese

  Nov 15, 2025
  5.0
  I a very pleased with my recliner purchase. I told Ms Alsharher what I was looking for and from there the experience was quick and easy as was the delivery. It is a beautiful chair and will provide many years of comfort.
• RH

  Richard Hipolito

  Nov 11, 2025
  5.0
  Sales lady, Victoria, Was excellent. Unfortunately, we were not able to come together on the price. She took our proposal to the GM and he unfortunately chose Not to accept our offer. We would still love to do business with star furniture West Houston maybe we can come together on the price. Thanks
• VG

  Veronica Garay

  Nov 1, 2025
  1.0
  I’ve spent a significant amount of money furnishing my home with Star Furniture, and this has been one of the most disappointing experiences I’ve ever had as a customer. My first delivery included the wrong side table, which had to be exchanged. Then my dining table, model B31-305T by Hooker Furniture, priced at $3,099 (not including the chairs), arrived wobbly from the very first day. They replaced the bottom base, but when they lifted the tabletop, I could clearly see that a piece of wood where the screws attach is completely broken. That broken piece makes the table unstable and unsafe. Instead of taking responsibility and replacing it, they are sending another technician just to inspect it, forcing me to waste even more time waiting at home. I called the store and asked to speak with a manager and was told I would receive a call back, but no one ever called me. All I’ve asked for is a replacement tabletop, not another repair visit. I’m not complaining about the price, because I chose to buy it, but the quality is unacceptable for what I paid. And to be very clear, they better not come and try to glue a broken piece on a table that cost over $3,000. That would be absolutely unacceptable and disrespectful to any customer who spends that kind of money expecting quality furniture. To make things worse, my sectional was delivered broken. The cup holder console was damaged upon arrival. A service call was completed, but I am still waiting for the exchange, which means yet another delay, another delivery, and more inconvenience. After everything I’ve been through with wrong deliveries, broken furniture, missed calls, and constant waiting, I am completely disappointed. For the amount of money I’ve spent, I expected quality, communication, and accountability. Instead, I’ve received defective items, poor customer service, and endless frustration. I still have more rooms to furnish, but I will never buy from Star Furniture again. The stress, wasted time, and lack of care have made this experience truly unacceptable and incredibly disappointing
• BR

  bonnie reese

  Oct 30, 2025
  5.0
  Sandy was very helpful with my purchases. She was informative about mattresses. I will definitely recommend Star furniture to others. I will also come back for dining set.

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