Business Details
About
Storage FacilitySelf-Storage Facility
Premier self storage facility in North Houston. We offer climate-control units, non-climate units, RV/Trailer/Boat storage and more
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.7
228 reviews
5 stars
206
4 stars
5
3 stars3
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, with specific mentions of representatives like Kimberly, Ashanti, and Chelsie.
Facility Condition
The storage facility is generally reported as clean, secure, and well-maintained, contributing to a positive customer experience.
Pricing Concerns
Several customers expressed dissatisfaction with frequent rental rate increases and a lack of loyalty discounts for long-term tenants.
Security Issues
There are serious concerns regarding security, with multiple reports of break-ins and theft, leading to a loss of trust among some customers.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about poor customer service and unresolved issues, particularly regarding billing and management responsiveness.
- SSSjOct 27, 20255.0I called to transfer my unit today. However, when I received my transfer confirmation it had the wrong date for my transfer. I called back and the customer service representative was Kimberly. I explained to her why I was calling and she gracefully placed a note on my file to reflect the correct date. It was handled professionally and in a timely manner so that I wouldn't have any problems with my transfer. With this type of courtesy you will continue to have valued customers!
- THT HumpheryOct 7, 20253.0I’ve been renting a storage unit here for about five years, and overall I’ve been very pleased with the service. The facility is always clean, secure, and well-maintained, and the staff has been friendly and helpful whenever I’ve needed assistance. My only concern is that the rental rate keeps increasing over time. As a long-term tenant, I’d appreciate more stable pricing or a loyalty discount for consistent customers. Aside from that, I’ve had a positive experience and would still recommend this storage location to others.
- ADAngela DavisSep 13, 20255.0The representative Siddony was so patient and helpful with problem. Thank you for the great service.
- KKKhaled KullabJul 23, 20251.0Beware! Sparebox has repeatedly increased their rates every six months for the past 2 years. Without any legitimate underlying reason but "...due to a variety of factors".
- JVJonathan VossJul 1, 20255.0Spoke with Yan and got me all set up. Smooth process. Great job
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the opening hours of SpareBox Storage?
SpareBox Storage is open every day from 6:00 AM to 10:00 PM.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through the website, at the on-site 24-hour rental kiosk (except at locations 0016 and 0019), or by calling customer service at (833) 777-7273 for assistance.
What payment methods does SpareBox Storage accept?
SpareBox accepts American Express, Discover, MasterCard, Visa, and checks. Cash payments are not accepted, but prepaid debit cards are recommended for those who prefer cash.
Is tenant insurance required for storing my items?
Yes, tenant insurance or a protection plan is required to protect your belongings against rare events like fire, natural disasters, or burglary.
How do I set up an online account to manage my storage unit?
Go to the home page, click the red Register button, select your state and location, enter your last name and unit number as on your invoice, then set a password and security question.
What does contactless operation mean at SpareBox Storage?
Contactless means there is no on-site property manager; customers are encouraged to use the website or kiosk for rentals and payments. Assistance is available by phone for lock cuts or maintenance.
What nearby food options are available around SpareBox Storage?
Nearby food spots include Micheladas Xpress bar and grill, Donut Hole bakery, Baked Or Fried cafe, Happy Vibes Treats pub, Subway sandwich shop, and Golden Chick chicken restaurant, perfect for a meal before or after your visit.
Are there nearby gas stations around SpareBox Storage for convenience?
Yes, several gas stations are close by such as Exxon & Mobil Stations, Sunoco, Express Fuel, and Shell, useful for fueling up while managing your storage needs.
What local services are near SpareBox Storage that might assist during a move?
Nearby services include Last Second Movers for moving assistance, UPS Access Point for shipping, and Blue Rhino Propane Exchange for propane needs, helping you manage your move smoothly.
Does SpareBox Storage offer climate-controlled units?
Yes, SpareBox Storage offers climate-controlled units that maintain temperatures between 55º and 85º F to protect your belongings from extreme weather conditions.