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Self-Storage Facility
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Frequently Asked Questions About Small Town Storage
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, cash, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the access hours for Small Town Storage?
Gate access hours are from 6:00 AM to 10:00 PM every day of the week.
When are the office hours at Small Town Storage?
The office is open from 9:30 AM to 6:00 PM Monday through Friday, 8:30 AM to 5:00 PM on Saturday, and closed on Sundays.
What types of items am I not allowed to store at Small Town Storage?
You cannot store liquids, explosives, flammable liquids, toxic materials, or perishables. Contact the facility if you have questions about a specific item.
What identification do I need to rent a storage unit?
You need to provide a government-issued photo ID such as a driver's license, state ID, or passport. Military customers may need to provide additional information.
How can I make payments for my storage unit?
Payments can be made in person, online, by phone, or via mail. Automatic payment sign-up is also available.
Do I need to sign a long-term lease at Small Town Storage?
No, rental agreements are on a month-to-month basis with no long-term obligations.
Are locks and moving supplies available for purchase?
Yes, the facility sells boxes, locks, and moving supplies for your convenience. You may also bring your own compatible lock if preferred.
Is it possible to reserve a storage unit online?
Yes, Small Town Storage offers online reservations without requiring credit card holds, making it easy to book your unit.
How can nearby places assist me when visiting Small Town Storage?
Nearby storage options like CubeSmart Self Storage and US Storage Centers provide alternatives you might consider. Additionally, local businesses such as El Jalapeño restaurant and Waffle House are great spots to visit before or after your storage appointments.
What services are available near Small Town Storage for convenience and errands?
Nearby you can find services such as Farmers Insurance for financial needs, Sandi's Nail Salon & Alterations for personal care, and Superior Car Wash for vehicle cleaning.
Are there places to stay close to Small Town Storage if I am visiting from out of town?
Yes, hotels like Super 8 by Wyndham Houston Hobby Airport South and Super 8 Houston Hobby Airport South are nearby for accommodations.