Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19580 Tomball Parkway,State Hwy 249, Houston, TX
77070, United States
Hours
Reviews
4.1
2,933 reviews
5 stars
1,615
4 stars
647
3 stars
235
2 stars
108
1 star
328
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Customers expressed frustration over items being out of stock despite online availability, leading to wasted trips.
Store Cleanliness
Some reviews highlighted cleanliness issues, particularly in specific areas like the tool display.
Positive Experiences
Despite negative feedback, several customers praised specific employees for their helpfulness and friendly service.
Delivery Issues
Multiple customers experienced problems with delivery and installation services, including delays and poor communication.
- CSChris Serna3 days ago5.0I had been searching for the right bolts for my table legs for around 40 minutes—or at least it felt like it—and was close to giving up. I then saw an associate in the hardware section and asked Chris for help. He found exactly what I needed almost instantly. After visiting several other stores with no success, his assistance truly made the difference. Excellent customer service—thank you, Chris!
- CWCarl WakeNov 11, 20253.0I generally like the Lowe’s on Cypresswood and SH249. This morning, I came to purchase 2x6x8 pressure treated lumber. There was none on the shelf. The cashier checked the system and said there were over 200 pieces in stock. Then she walked outside and found a man from the lumber section who said what I needed was on the shelf. I went outside to explain that this wasn’t the case. He responded that he was directing forklifts and there was nothing he could do. There were a lot of things he could have done. He simply chose not to act. Being a bit peeved I went to customer support and asked to speak with the Assistant Manager. I was told that he didn’t have time to speak with me. So, this is for you, Mr. or Mrs. Assistant general Manager. The lady cashier working in lumber early on 11/11 was great. She tried to help and should be commended. I would give her five stars if I could. The workers in lumber put general duties ahead of a customer in the store wanting to make a purchase and not getting needed assistance. That was disappointing. But most disappointing was you being unwilling to step over to the customer service counter to accept some constructive criticism about how to improve your stores customer service. I give you one star.
- LCLuke CulottaNov 10, 20255.0This is my go to big-box home improvement store. As the homeowner of an older (in my opinion) property, things consistently break, malfunction or stop working altogether, and therefore requiring fixing. I thoroughly enjoy updating outdated equipment such as light fixtures and fans, as well as improving the overall styling of our home when finances permit. I regularly frequent the Outdoor Living & Patio, and the Lawn & Garden departments, specifically. I have an affinity for working outside to make it welcoming for the family, friends and strangers alike. I think it is important to pour one's own money, blood, sweat and tears into the family home. It is extremely rewarding, gratifying and pleasing to the soul. Seeing the family enjoying the fruits of your labor feels unbelievably AMAZING as well. God bless and good journey!
- KGKevin GordonNov 7, 20252.0Trying to buy a EGO leaf blower and attachment. Finally found an employee who suggested Amazon. Ace had it in stock. Same price.
- PRPatty RobertsOct 25, 20252.0Hard to find associate to assist you. Visted on Saturday morning 11 am. Pulled item up on store website told me where it was located. However associates yes mote than one could not assist. Waked around store till I finally located
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement on weekdays?
Lowe's is open from 6:00 AM to 10:00 PM Monday through Friday.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment methods does Lowe's accept at their Houston location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also provided if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Weber, and many more trusted names.
What nearby places can help me with propane exchange near Lowe's Houston?
The Blue Rhino Propane Exchange is located near Lowe's Houston and can assist with propane exchange needs.
Are there locksmith services near Lowe's Home Improvement in Houston?
Yes, minuteKEY and Minute Key locksmith services are nearby, which can be convenient if you need key cutting or lock services during your visit to Lowe's.
Is there a park close to Lowe's Houston location where I can relax after shopping?
Yes, the Kickerillo-Mischer Preserve is a nearby park where you can enjoy some outdoor time after shopping at Lowe's.
How can Lowe's assist customers who speak languages other than English at the Houston store?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages to assist diverse customers.