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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Houston, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19580 Tomball Parkway,State Hwy 249, Houston, TX
77070, United States
Hours
Reviews
4.1
2,950 reviews
5 stars
1,623
4 stars
650
3 stars
236
2 stars
110
1 star
331
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with customers experiencing long wait times for assistance and unhelpful staff.
Product Availability
Customers reported issues with product availability, including discrepancies between online stock and in-store inventory.
Store Cleanliness
Some customers noted that the store was clean and organized, while others pointed out areas needing improvement, particularly in the garden center.
Checkout Experience
Several reviews mentioned long wait times at checkout, particularly during busy periods, indicating a need for better staffing.
- MFMary Flores5 days ago5.0Like this location! Superb customer service.
- MMmichael marconDec 23, 20253.0Lowes is ok. Took a while to get help. Person complained that he was the only person working the section. Took almost 45 minutes to get what I needed.
- LLLuisDec 14, 20251.0This store is a JOKE. I bought some items that no longer need and they didnt let me return them. I am a builder and buy lots of good daily from them . Now I placed an online order from LOWES.com and the order was supposed to shit to the store. I am here waiting for the day to pick it up which was today and I call to make sure it ready. They say " they held the funds, and the shipping was canceled. Never received the email confirming it was canceled. Nothing I haven't shopped for anything else because I did this. If they do not have anymore product they shouldn't be able to withhold funds at all. Just to later say, nevermind. Very terrible. HOME DEPOTTTTTTTTTT is getting my business.
- SCSwamp CruizeDec 11, 20251.0Horrible customer service and I see a bunch of people agreeing on that in the reviews. If you want good service don’t go here even if you call them they are rude and put you on hold the second they pick up the phone. That happened today actually and apparently to someone else too today and that’s why I am leaving this review.
- CRC RDec 8, 20253.0I was looking for a water filter for my fridge and wanted to make sure it was the right one, I Asked 3 people and apparently there was only one person can help me with that. And it was with another customer. I waited eventually just left as I was walking out there was a gentleman standing by the exit and asked me did you find everything OK? I said No. Dis not butter to ask what was I'm looking for. Why do they asked if the not going to help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement on weekdays?
Lowe's is open from 6:00 AM to 10:00 PM Monday through Friday.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment methods does Lowe's accept at their Houston location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also provided if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Weber, and many more trusted names.
What nearby places can help me with propane exchange near Lowe's Houston?
The Blue Rhino Propane Exchange is located near Lowe's Houston and can assist with propane exchange needs.
Are there locksmith services near Lowe's Home Improvement in Houston?
Yes, minuteKEY and Minute Key locksmith services are nearby, which can be convenient if you need key cutting or lock services during your visit to Lowe's.
Is there a park close to Lowe's Houston location where I can relax after shopping?
Yes, the Kickerillo-Mischer Preserve is a nearby park where you can enjoy some outdoor time after shopping at Lowe's.
How can Lowe's assist customers who speak languages other than English at the Houston store?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages to assist diverse customers.