Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,445 reviews
5 stars
1,273
4 stars
504
3 stars
232
2 stars
87
1 star
349
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor experiences, unhelpful staff, and long wait times for assistance.
Helpful Staff
Despite negative experiences, several customers praised specific employees for their helpfulness and dedication, highlighting instances of exceptional service.
Product Availability
Customers noted issues with product availability and order fulfillment, including delays and difficulties in locating items.
Store Cleanliness
Many reviews mentioned that the store is clean and well-organized, contributing positively to the shopping experience.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing satisfaction while others reported significant frustrations.
- JKJay Kell3 days ago5.0Great sat evening leaving lowes for some characoal in at self check out this lovely lady spoke named libia helped was very kind sweet lady made me like the store in want to work there thank u very much i hope your hospitalty is recognized thank u
- SEshayla eNov 18, 20251.0I purchased French doors over a year ago. The process from beginning to end was a complete disaster, from Lowe’s management at the Royal Oaks location in Houston, Trinity installers, (which is a 3rd party hired by Lowe’s for installations because they closed the in-store department) and corporate management. Horrible customer service, constant rescheduling and cancellations. It took 7 months to resolve a situation that should have taken a few weeks, all to save a few dollars. It was huge inconvenience. My advice to anyone that have an installation project, please don’t choose Lowe’s. My experience was horrible and compensation was not enough. You will get the typical scripted apology with no change. I will not ever go back to Lowe’s or Home Depot for any product or services. I will shop small local hardware stores for my home improvement needs.
- CIcarlos ibarraNov 14, 20255.0Me and my wife love Lowe’s , always have a good costumer service and great selection of everything, way better than other stores !!!
- IFIsaias FajardoNov 4, 20251.0I have been waiting for 45 minutes to get my cement pallet loaded and the worse of it is that they are not busy at all. I don’t know what type of operation they got.
- TTTranika TuckerOct 31, 20251.0Came here Friday evening around 7pm to try to get paint samples for my daughter's room. Someone was paged but no one came. Nor did anyone try to help me. Terrible customer service. I was just standing there for 10 minutes. Will never come here again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Houston?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so please check in advance.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, lighting, doors, cabinetry, HVAC, roofing, and more.
What nearby places can help customers access Lowe's Home Improvement?
Nearby locksmiths like minuteKEY and Minute Key can assist if you need keys or lock services before visiting Lowe's.
What nearby dining options are available near Lowe's Home Improvement in Houston?
Customers can enjoy meals at nearby fast-food restaurants such as McDonald's, Carl's Jr., and Slim Chickens before or after shopping at Lowe's.
Are there any health and medical facilities near Lowe's Home Improvement?
Yes, facilities like HOPE Clinic, Labcorp, and TMD Clinic are nearby for those who may need medical services around their visit.
How can I contact Lowe's Home Improvement customer care?
You can reach customer care at customercare@lowes.com or by calling the main phone number +1 281-920-5660.