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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Houston, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,460 reviews
5 stars
1,283
4 stars
507
3 stars
231
2 stars
87
1 star
352
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the variety of products available, but there are complaints about missing price information and disorganization in product displays.
Installation Issues
Several customers reported significant problems with installation services, including delays and lack of communication.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are recognized for their knowledge and assistance, others are seen as inexperienced or unhelpful.
- MEMeg Ej2 days ago5.0Today Sandra in Hardware was so helpful. This is the fastest I have ever being helped at this store. She was not only helpful, but very knowledgeable with the items in this department and that amazed me. I hope other employees learn.
- JPJulio PeñaJan 1, 20265.0Lowe's parece un desierto en medio de la nada Parece que nadie trabaja en este lugar.. Pero como todo desierto tiene su oasis Lowe's también tiene el suyo .. Su nombre es Sandra . Ella me ayudo a encontrar lo que buscaba siempre con una sonrisa y ganas de ayudar. Ojalá Lowe's tuviera más empleados como ella.. Excelente experiencia
- CRCarlos, Jr. RebullidaDec 22, 20254.0Found and purchased what I was looking for! And someone helped me to carry it to my car..
- JTJeffrey TDec 16, 20251.0I absolutely HATE Lowes. Every single time I go here to get something, there’s always something wrong. Managers and supervisors are rude and not helpful. I need something so simple as to get something down from the top shelf and they look at me crazy. They were like we don’t have anybody. After 45+ mins they get it down and look at me like it was such a burden and hassle.
- SNShahab NorianfarDec 3, 20251.0I’ve had one of the worst customer experiences of my life with this Lowe’s location. I bought a dishwasher two weeks ago, and they scheduled an installation — but no one ever showed up. My wife even took a day off work for this appointment, which caused her financial loss, and still no one came. For more than two weeks, I’ve been going to this store almost every day, and every time someone gives me a different excuse with no real solution. My dishwasher is still not installed, and it’s extremely frustrating. My wife has pain in her hands and cannot wash the dishes, and this delay has made things even harder for us. I had to cancel my plans and commitments because of this ongoing problem. I really don’t understand how a big company like Lowe’s can treat customers like this. This has been a very disappointing and stressful experience, and I honestly regret buying from this location.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Houston?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so please check in advance.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, lighting, doors, cabinetry, HVAC, roofing, and more.
What nearby places can help customers access Lowe's Home Improvement?
Nearby locksmiths like minuteKEY and Minute Key can assist if you need keys or lock services before visiting Lowe's.
What nearby dining options are available near Lowe's Home Improvement in Houston?
Customers can enjoy meals at nearby fast-food restaurants such as McDonald's, Carl's Jr., and Slim Chickens before or after shopping at Lowe's.
Are there any health and medical facilities near Lowe's Home Improvement?
Yes, facilities like HOPE Clinic, Labcorp, and TMD Clinic are nearby for those who may need medical services around their visit.
How can I contact Lowe's Home Improvement customer care?
You can reach customer care at customercare@lowes.com or by calling the main phone number +1 281-920-5660.