Brand Certified
Lowe's Home Improvement
3.9(3147 reviews)
Certified by Lowe's Home Improvement • Mar 08, 2026
Business Details
19935 Katy Freeway, Houston, TX
77094, United States
Certified by Lowe's Home Improvement • Mar 08, 2026
(281) 492-7980
Certified by Lowe's Home Improvement • Mar 08, 2026
https://www.lowes.com/store/TX-Houston/0098
Certified by Lowe's Home Improvement • Mar 08, 2026
About
Certified by Lowe's Home Improvement • Mar 08, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Houston, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 08, 2026
Hours
Certified by Lowe's Home Improvement • Mar 08, 2026
Reviews
3.9
3,147 reviews
5 stars
1,617
4 stars
629
3 stars
247
2 stars
147
1 star
507
- FAFelicia A. Ashabranner1 day ago5.0Al from Lowes today in Katy l was so patient and kind! He helped me get a new toilet delivered to my home! Thanks AL! You are a wonderful employee!
- MBMartha BrownMar 1, 20261.0Over the years I’ve spent considerable funds in the garden center. There was a nice Lowe’s lady who knew everything and always helped. And the funny man who checked me out who wouldn’t let me do anything, was always happy and asked if I needed paper. And Levi, who always offered to help take things to my car. Yesterday - a busy Saturday - I was stunned to see everything changed. Self check out only. The long line with only one real human: a young man doing his best. I had three huge bags of mulch I needed help with getting into my car. He called for help four times - no one came. I drove my car around and he left his post to help load my things. Lowes, this is a bad decision….probably made by some corporate guy who’s never enjoyed picking out flowers for his yard, asking folks for advice or shrub suggestions. I’ll now take my all business to Katy Gardens or Cornelius. It may cost more, but a small price to pay when you have actual people that talk to and help you.
- HEHumble ExplorerMar 1, 20265.0I was impressed with this branch, great customer service and staff! The dude at the plumbing department was great and helped to answer questions we had.
- DDDarian DodisFeb 15, 20261.0Very disappointing experience. While browsing tools in an aisle, someone who appeared to be an LP “secret shopper” came over and closely observed what we were doing. We were simply looking at products, yet the attention felt unnecessary and uncomfortable. Later, at self-checkout with a single item, an associate stood directly nearby and watched while it was scanned. The level of monitoring felt excessive. I also passed several associates in the store, and the only person who offered assistance was the Black associate. That contrast stood out. Overall, the experience felt targeted and unwelcoming. Management should ensure that all customers are treated equally and that staff are properly trained on unbiased customer engagement.
- BBBrady?Feb 13, 20261.0Purchased a pressure washer machine from them, it worked for half a driveway and shut off. They wouldn’t refund because they have a 48-hr return window and because it can’t have gas in it. Crazy how they will sell you a product that doesn’t work and won’t replace it. Customer service was worthless as well. They wonder why everyone’s doing online shopping now and avoiding retailers. Never will shop at Lowe’s ever again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom supplies, and more.
What are the store hours for Lowe's Home Improvement in Houston, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours on major holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll also receive email updates if your order status changes.
What are the payment options available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What services does Lowe's offer beyond just selling products?
Lowe's provides a variety of installation services including appliance installation, flooring installation, garage door installation, HVAC installation, and more. They also offer free delivery, free haul away, easy returns and exchanges, and gift cards.
Can I return or exchange items bought at Lowe's?
Yes, most items can be returned within 90 days. For online purchases, returns can be started online via your order history. In-store returns require proof of purchase at the customer service desk.
Where can I find propane exchange services near Lowe's Home Improvement in Houston?
Blue Rhino Propane Exchange is nearby, providing convenient propane exchange services for customers visiting Lowe's or in the area.
What are some nearby food options to visit before or after shopping at Lowe's?
Nearby dining options include Smashburger, Quiznos, Pizza Hut Express, Roosters Run, Willie’s Grill & Icehouse, and Starbucks, which offer a variety of fast food and restaurant experiences.
Are there any nearby services for key and locksmith needs around Lowe's in Houston?
Yes, minuteKEY and Minute Key locksmith services are available nearby, which can be helpful if you need key duplication or lock services when visiting Lowe's or the area.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 08, 2026Yext Knowledge Graph
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