Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,895 reviews
5 stars
1,474
4 stars
608
3 stars
230
2 stars
130
1 star
453
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior from employees.
Product Availability
Customers appreciate the variety and availability of products, but there are complaints about stock discrepancies and issues with online orders.
Store Cleanliness
The store is generally noted for being clean and organized, contributing positively to the shopping experience.
Return Policy Issues
Many customers express frustration with the return policy and the handling of returns, citing unhelpful staff and unclear policies.
Management Concerns
Several reviews highlight poor management and lack of coordination among staff, leading to negative customer experiences.
- DODivine Onyeagoro3 days ago5.0Big store. Lots of entrances.
- JGJohn Gates6 days ago1.0This Lowe’s has gone downhill. I have been going to this location since 2013. The manager that ran the store, during that time was phenomenal. However, I think it’s actually more of a corporate philosophy of not hiring enough associates, as well as specialized associates (I.e plumbing, electrical etc) I went to this store a few weeks ago and requested a very simple item, and nobody could help me. This went on for 40 minutes. They would try to pull up the item on their phone, but had no idea how to handle. This had been going on for some time at Lowe’s , but this incident was the straw that broke the camels back. I went to customer service, and an older lady was very rude, telling me that the manager was on vacation. She said, I already told you that!!! She never said that to me, and was very nasty about it. I then went to the check out area and the guy who is always there (older gentleman-very nice and been there for years) told me her name. She would not give me her name (Alyssa or something like that). Needless to say, I left the store with no help, and no purchase, and a very rude lady on customer service. I went to HD across the highway and was in and out in 5 minutes. There were experts in the department and looked like the store had 3-4 times as many employees. Wow!!! I will never return to this store or Lowe’s. I’m now traveling across the highway to HD! They deserve my money. It’s sad because Lowe’s will eventually realize they have less and less business. Will it be too late? Not sure. But I am sure that they lost one customer today!
- RRramesh reshadNov 8, 20251.0I had a very bad experience today. I waited over 25 mins at the paint department and no one came to help me. I went to a lady and she called someone and he was telling me he has no idea what he’s doing and that he works at different department. The guy at the register was telling me to go to Home Depot because pant department here at lows is a mess, and the management can’t get the hiring right . Man all this stuff going on here at a multi billion dollar company . I felt so bad that I almost applied to help them lol.
- JWJeffery WalterNov 2, 20255.0This was our third stop looking for a light ballast. We changed from fluorescent to LED bulbs. The old ballast would eventually start but it was a several seconds of delay. We decided to replace it. Lowe's had what we needed. With some installation time added, the lights are good as new.
- JNJustin NguyenOct 31, 20251.0Don’t buy anything from this store! The return guy was so rude and attacking us when we tried to return an item. Not ever coming back here!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom supplies, and more.
What are the store hours for Lowe's Home Improvement in Houston, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours on major holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll also receive email updates if your order status changes.
What are the payment options available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What services does Lowe's offer beyond just selling products?
Lowe's provides a variety of installation services including appliance installation, flooring installation, garage door installation, HVAC installation, and more. They also offer free delivery, free haul away, easy returns and exchanges, and gift cards.
Can I return or exchange items bought at Lowe's?
Yes, most items can be returned within 90 days. For online purchases, returns can be started online via your order history. In-store returns require proof of purchase at the customer service desk.
Where can I find propane exchange services near Lowe's Home Improvement in Houston?
Blue Rhino Propane Exchange is nearby, providing convenient propane exchange services for customers visiting Lowe's or in the area.
What are some nearby food options to visit before or after shopping at Lowe's?
Nearby dining options include Smashburger, Quiznos, Pizza Hut Express, Roosters Run, Willie’s Grill & Icehouse, and Starbucks, which offer a variety of fast food and restaurant experiences.
Are there any nearby services for key and locksmith needs around Lowe's in Houston?
Yes, minuteKEY and Minute Key locksmith services are available nearby, which can be helpful if you need key duplication or lock services when visiting Lowe's or the area.