Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6161 E. Sam Houston Parkway North, Houston, TX
77049, United States
Hours
Reviews
4.0
2,190 reviews
5 stars
1,158
4 stars
456
3 stars
195
2 stars
102
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude employees and long wait times for assistance.
Product Availability
Customers frequently reported issues with stock levels, particularly in specific departments like plumbing and lumber.
Positive Staff Interactions
Some customers praised individual employees for their helpfulness and knowledge, indicating that there are positive experiences amidst the negative.
Store Management
Several reviews criticized the management for poor organization and lack of effective communication among staff.
Overall Experience
While some customers enjoyed their shopping experience and found good deals, many expressed frustration with the overall service and inventory issues.
- HVHermilo VargasNov 13, 20255.0Close and convenient to me . Good workers very informative.
- KKKevinOct 30, 20251.0Absolute worst customer service at this location. Never have had an issue with Lowe’s in the past. They refused to give me my order that had me as an alternate pick up because I wasn’t main pick up person. I had all the details including order number receipts. And I showed them a barcode on my app where I placed the order. They denied me my order and didn’t provide a refund receipt until the 3rd time I asked. I was assisted through the call center to place the order a second time and they assured me I wouldn’t have issues a second time. They sent a notification saying it was ready for pickup, when I showed up they said my order was fraudulent and had been canceled… I doubt it they just remembered the show they put on the previous morning for four hours and decided to call it that. Due to material shortage in other locations I tried here a third time they refused to load my materials made me cancel my order which locked my card and had to order a new one. Absolutely ridiculous, manages Martin has no idea how to manage and shouldn’t hold the title. I spent 4 hours arguing with them the first day and another 3 the second day. And now my project is delayed even further because now my credit card is blocked. Which is a Lowe’s credit card btw and they refuse to unblock it before the 5-7 days window.
- JJJoeOct 27, 20255.0Im not looking to leave a bad review. But the newly installed speed bumps are criminal. I think one bump would have sufficed
- OPOtoniel PaOct 16, 20255.0Excelente lugar para comprar herramienta
- ZMZUHAIR MALIKIOct 13, 20255.0Wonderful place covers all you need specially for home remodeling
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston, TX?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
Does Lowe's in Houston offer any services for installation and delivery?
Yes, Lowe's provides services such as appliance installation, flooring installation, HVAC installation, window installation, and offers both in-store pickup and delivery services.
What are the store hours for Lowe's Home Improvement in Houston?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
How can I check my order status for purchases made at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants to Lowe's in Houston where I can grab a meal?
Yes, nearby you can find restaurants like Panda Express, MOD Pizza, Freddy's Frozen Custard & Steakburgers, Chipotle Mexican Grill, LongHorn Steakhouse, Shogun, and Applebee's Grill + Bar, perfect for grabbing a meal before or after your visit.
Is there a car rental service near Lowe's in Houston for convenient transportation?
Yes, nearby car rental services include Budget Car Rental, Avis Car Rental, Budget Rent A Car, and Avis Rent A Car, making it easy to get around while shopping or working on projects.
Where can I exchange propane tanks near Lowe's in Houston?
Blue Rhino Propane Exchange is located nearby, offering a convenient place to exchange propane tanks when shopping at Lowe's.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. You can start a return online for items bought from Lowes.com or bring proof of purchase to the customer service desk for in-store returns.
Does Lowe's offer any discounts or savings through a mobile app?
Yes, Lowe’s has a mobile app where you can find coupons and savings. The app is available for download on Apple App Store and Google Play Store.