Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
15555 Farm to Market Road 529, Houston, TX
77095, United States
Hours
Reviews
4.1
2,513 reviews
5 stars
1,377
4 stars
546
3 stars
218
2 stars
99
1 star
273
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers appreciated the wide selection of products, particularly in gardening and home improvement, but some reported issues with stock and order fulfillment.
Delivery Issues
Numerous complaints were made regarding delivery delays and damaged items, leading to frustration among customers.
Store Environment
The store was generally described as clean and well-organized, but some customers noted discomfort due to temperature and lack of assistance.
Employee Knowledge
While some employees were noted for their expertise and helpfulness, others lacked product knowledge, leading to customer dissatisfaction.
- ARAntonio Razo2 days ago4.0Easy to find products using the app, and when you don't find it, customer service is very helpful.
- LLLV6 days ago1.0Customer service at the returns department need some more training. The employee as well as the "manager" that was called to process my return for 2 heavy bags of rocks ($10 each) on 11/17/2025 at 12:30pm said, in a disrespectful way, that "the machine won't let them process the return" and aggravatingly asked what is wrong with the rocks. They were extras and the bags weren't opened and looked brand new. Did they think someone would steal 2 heavy bags of rocks only worth $20 total? They talked as though I was a criminal. Never again am I shopping at this Lowes location.
- YCYenisei Pérez CarmonaNov 13, 20255.0Muy bueno
- FSFelix Robert Perez SuarezNov 12, 20255.0Bien actualizada
- LGLynn GuignardNov 8, 20255.0People are very helpful and friendly
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, and more. Trusted brands include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, and Bosch among others.
What are the store hours for Lowe's Home Improvement in Houston, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others having reduced hours.
What services does Lowe's provide for home improvement projects?
Lowe's offers various installation services such as appliances, flooring, cabinets, doors, windows, HVAC, and home accessibility installations, among others, along with services like free delivery, free haul away, easy returns, and exchanges.
How can customers place and track orders at Lowe's?
Customers can place orders online or in-store, check order status online by logging into their MyLowe’s account or entering the order number, and will receive email updates including pickup instructions when orders are ready.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts major payments including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
Are there recycling services available at Lowe's?
Yes, Lowe's offers recycling services for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's for dining options?
Nearby dining options include Willies Grill and Iceh for fast food and bar services, Fajita Willie's for Mexican cuisine, Subway for sandwiches, and Bananas Thai Cuisine for Asian food. Customers can enjoy a meal before or after shopping at Lowe's.
Are there automotive services near Lowe's that customers can use?
Yes, nearby automotive-related services include Quick Quack Car Wash, Vehicle Inspections By Mogo, and Strickland Brothers 10 Minute Oil Change, which customers can easily access during their visits to Lowe's.
What other nearby stores or service providers can customers find around Lowe's Home Improvement?
Customers can find a variety of nearby stores and services such as Mattress Firm for furniture, Minute Key for key and locksmith services, Northwest General Dentistry for dental care, Wells Fargo ATM for banking, and 8th Dimension Comics and Games for entertainment and gifts.