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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Houston, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,887 reviews
5 stars
936
4 stars
421
3 stars
158
2 stars
78
1 star
294
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unhelpful staff.
Product Availability
Customers experienced issues with product availability, including items listed as in stock online but unavailable in-store.
Store Conditions
The store was noted for being clean and organized, but some customers mentioned crowded aisles and poor parking conditions.
Management Issues
Several reviews highlighted negative experiences with management, including unhelpfulness and rudeness from managers.
Delivery and Returns
Customers expressed frustration with delivery issues and strict return policies, particularly regarding appliances.
- ABAnthony B.6 days ago1.0Terrible customer service and horrible price-matching policy. I was in the market for a Philips Hue Table LED Lamp in Black and found multiple cheaper options on Best Buy, Walmart, and even Dell, which had the lamp for around $180-190, compared to the stock price of $251. Since Lowe's had the item in stock and on display for pickup, I initially managed to get the product price matched at the Meyerland Lowe's. However, I noticed that the product was scratched upon opening. I went to the Lowe's North Loop location, which was able to offer me the refund, but was unable to exchange it since they didn't have any in stock. They referred me to the Katy Bunker Hill location since they had the product in stock. Upon arriving at this location, the customer service representative was adamant that they did not offer a price match for this specific item to other stores (including Best Buy), despite me having evidence of the same item number on my phone and website. Even with the refunded receipt (with the price-matched price) from the North Loop Lowe's and the original Myerland receipt, they still refused to process the transaction. The associate even made a comment that the price "was too low" and instead offered to sell the item at full price, having me go back to the Meyerland Lowe's to redo the price matching (because apparently this is a store-specific policy). I walked out without buying the item. After conducting some research online, it appears that Lowe's offers price matching with major US retailers, including Best Buy. Unless they changed policies, customer service did a terrible job explaining such a change, as the whole process was a waste of time. Maybe change the website to make it clearer?? I will not come here again and am skeptical about shopping at Lowe's in the future (especially since I used to work at Home Depot back in the day).
- ABAdam BarakatDec 25, 20255.0great service and very nice store
- VCVino CrushDec 3, 20255.0I went to pick up an online order and asked if I could make a change on it. Seymone was awesome and exceeded my expectations on what could be done. The manager was great too and approved the change-out with no problems. It may not have seemed like a big deal to them, but I really appreciated that they were willing to go out of their way to work with me so I was able to get the perfect gift. Thank you so much for the excellent customer service!
- KPKaleigh ParkerNov 30, 20255.0Most helpful employees at this location than I have experienced at any other Lowe’s. When calling to check product inventory, the woman on the phone verified it was in stock. We arrived to purchase and someone greeted us, we told him what we were looking for and he immediately went and got a lift to get it down. Will drive out of my way to go to this location.
- MHMoiz HoraniNov 26, 20255.0Came here for a product that was out of stock in Missouri city. Socorro did a great job finding the item and Al (manager) did a great job adjusting the price for me. Thank you guys!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Houston, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Houston?
Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's in Houston offer installation services?
Yes, Lowe's provides various installation services such as appliances, flooring, cabinets, lighting, HVAC, and more.
What payment methods are accepted at this Lowe's location?
They accept major credit cards including American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and checks.
Can I pick up my online order at the Houston Lowe's store?
Yes, Lowe's offers in-store pickup for online orders during store operating hours at the designated pickup area.
Does Lowe's Houston provide delivery services?
Yes, they offer delivery services for your purchases.
Are there nearby restaurants I can visit after shopping at Lowe's Houston?
Yes, Newk's Eatery and Bunker Hill are nearby American restaurants where you can enjoy a meal after visiting Lowe's.
What options are there for travelers staying near Lowe's Houston?
Nearby hotels include Homewood Suites By Hilton Houston Memorial and Courtyard By Marriott Houston I-10 West/Memorial, making it convenient for travelers.
Is there a place nearby where I can exchange propane near Lowe's Houston?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane exchanges.
How can I get expert advice or help with my home improvement projects at Lowe's?
You can visit the Houston store for expert advice, shop online, or use Lowe's apps. They provide services for beginners and professionals alike.