Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,879 reviews
5 stars
926
4 stars
422
3 stars
160
2 stars
78
1 star
293
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Helpful Staff
Some employees, like Jessica and Tony, received praise for their helpfulness and knowledge, providing positive experiences for customers.
Product Availability
Customers appreciated the variety of products available, but there were complaints about stock issues and delivery problems.
Store Cleanliness
The store was noted for being clean and organized, particularly in the garden center.
Management Issues
Several reviews highlighted issues with management, including unprofessional behavior and lack of support for staff and customers.
- MAMaverick Anderson1 day ago1.0They have fake items on their website that say in stock then the employees tell you that you are wrong when you go to find the product
- NHNick Huynh4 days ago1.0Staff is not very helpful and the isles are extremely crowded. Not with people, with product everywhere. Can barley walk through with cart.
- PDPaul DeBockNov 7, 20251.0This Lowe’s really needs to rethink a few things, starting with the parking lot. The speed bumps here are straight-up absurd — double stacked and aggressive enough to wreck a suspension. There is absolutely no reason for speed bumps like that in a retail parking lot. It’s a hardware store, not an off-road park. Inside wasn’t much better. The customer service manager was flat-out hostile. Instead of helping, she talked over me, twisted what I said, and acted like I was the problem while their system couldn’t calculate basic pricing correctly. I ended up overpaying just to get out of there because the attitude and confrontation weren’t worth the fight. The store itself is fine, but the combination of those ridiculous speed bumps and that kind of customer service makes the whole experience way more stressful than it should ever be.
- CScarlos alfredo sarmientoOct 26, 20254.0Buena atención, excelente variedad en precios y servicios
- TWTREW Realty WorldOct 25, 20255.0Jessica was very helpful in assisting customer to find products in the store. My wife and I were looking for Rechargeable Work Flash Light with Power Bank. Jessica heard our conversation about going to Home Depot, Jessica walked us to find the items were looking for. Jessica is the best 👍.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Houston, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Houston?
Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's in Houston offer installation services?
Yes, Lowe's provides various installation services such as appliances, flooring, cabinets, lighting, HVAC, and more.
What payment methods are accepted at this Lowe's location?
They accept major credit cards including American Express, Mastercard, Visa, Discover, Diners Club, as well as cash and checks.
Can I pick up my online order at the Houston Lowe's store?
Yes, Lowe's offers in-store pickup for online orders during store operating hours at the designated pickup area.
Does Lowe's Houston provide delivery services?
Yes, they offer delivery services for your purchases.
Are there nearby restaurants I can visit after shopping at Lowe's Houston?
Yes, Newk's Eatery and Bunker Hill are nearby American restaurants where you can enjoy a meal after visiting Lowe's.
What options are there for travelers staying near Lowe's Houston?
Nearby hotels include Homewood Suites By Hilton Houston Memorial and Courtyard By Marriott Houston I-10 West/Memorial, making it convenient for travelers.
Is there a place nearby where I can exchange propane near Lowe's Houston?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane exchanges.
How can I get expert advice or help with my home improvement projects at Lowe's?
You can visit the Houston store for expert advice, shop online, or use Lowe's apps. They provide services for beginners and professionals alike.