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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Houston, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
3,359 reviews
5 stars
1,736
4 stars
759
3 stars
273
2 stars
132
1 star
459
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or dismissive.
Cleanliness
Restrooms and equipment rentals were frequently reported as unclean or poorly maintained.
Order Fulfillment
Numerous complaints about issues with online orders, including delays, incorrect items, and poor communication regarding order status.
Staff Availability
Customers often reported difficulty finding staff for assistance, leading to long wait times and frustration.
Product Availability
While many customers appreciated the variety of products, there were complaints about items being out of stock or not available as promised.
- JTJoseph Taylor6 days ago1.0Employees just standing around, not looking to help at all and would rather avoid eye contact and walk the other way. Mind you the store was empty and overstaffed, yet it was such a hassle trying to get assistance for some of the items that require the help of a team member. I spent 30 minutes and couldnt get them to take my hard earned money. It was like, why should I spend my money here- I went down the road to The Depo and was in-out in 10minutes. Lowes- Do Better!!
- SPScott PoredaJan 6, 20264.0Finally someone in plumbing!!! He was putting the connections in the proper bins. Fellow customer.... make this guys job easier put them back where you got it from its not that hard. "Top" was cruising the aisles helping customers as always. The cashier .....under appreciated by Lowes... were helpful too
- TMTroy McKinneyJan 5, 20261.0Do not buy carpet here. I have had to make three 200 mile round-trips, so far, over the course of three weeks, just to try to find out the status of my carpet delivery. They do not answer their phones. Spent 5.5 hours on hold waiting for someone just to answer the phone. It never happened. The alleged AI assistant that answers all calls is worthless, cuz Associates never answer the phone when the call is transferred to an Associate. The people in the store are pleasant, but that pleasantness is worthless if they cannot provide any answers. Never Again. Buyer Beware.
- JVJulez VDec 27, 20251.0Abelist. A placed an online order for curbside pickup. I called to make sure it would be okay to pick up my order that saturday. they said it would be okay, and they would put a note on my order. When I arrived I got a call from a store associate saying my "payment didnt go through" so I would have to pick up my order inside. You literally cannot place an order without making a payment. I looked at my bank account and saw that moments before arriving I had been refunded and then another charge was attempted. Its clear that they cancelled my order refunded and then realized their mistake and attempted to recharge me. I told the girl this and told her I cannot pick up order inside because I am ill. (I am chronically ill and struggle with mobility and weakness) I chose curbside for a reason. I even told her id let her boss come out and take my card and pay, but I wouldnt be going inside and struggling etc because of their mistake. She talked to her boss and he said I would have to go inside. I left. after leaving I went to attempt to cancel my order on my own. on my "manage your order" site it would have allowed me to adjust payment. so I could have done it online in my car. The manager on duty never suggested that. I cancelled my order and replaced my order with another store. Which, could have been another solution at this store, that could have helped in this situation. Unfortunately the manager didnt care to come up with a solution to help a customer who was physically unable to do what HE wanted. I am absolutly disgusted. Frustrated etc. Never going to this location again. I placed a complaint with corporate which I never, ever do. I never write reviews but someone here needs to be re-trained especially when dealing with people who are chronically ill.
- BVB VDec 12, 20254.0Lowe’s is generally an easy and convenient store to shop at. Everything is laid out in a way that makes items easy to find, and it’s rarely overcrowded, which I really appreciate. Parking is easy, and I like that they offer veterans parking, which is a nice touch since my son is a veteran. I also love how organized the carts usually are they’re almost always where they should be. Self-checkout is another plus and usually moves quickly. Sometimes it can be slow depending on the season.One of my favorite things about Lowe’s is their holiday décor they always have a huge selection and lots of fun options to choose from. On the downside, the bathrooms are often not very clean, and returns can be a bit of a hassle. Their return policy has definitely gotten stricter, so make sure to hold onto your receipt. Because of that, returns aren’t as smooth as they used to be. Overall, it’s still a solid store with good organization and convenience. A few improvements in cleanliness and return flexibility would easily make this a 5-star experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for the Houston Lowe's Home Improvement store?
The store is open Monday through Saturday from 6 AM to 10 PM, and Sunday from 8 AM to 8 PM. Holiday hours vary, with some days closed, such as Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You will also receive email updates if your order status changes.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return through your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there nearby restaurants where I can eat before or after visiting Lowe's?
Yes, Tecate Mexican Restaurant and La Hacienda, both serving Tex-Mex and Mexican cuisine, are nearby and great options for dining.
Is there a nearby gas station where I can refuel my vehicle when visiting Lowe's?
Yes, Murphy USA and Shell gas stations are located near Lowe's, providing convenient refueling options.
What nearby services can help with key and lock needs when I visit Lowe's?
MinuteKey and Minute Key, locksmith services, are nearby Lowe's for any key and lock-related needs.
Are there any nearby places related to home improvement supplies that complement Lowe’s offerings?
Yes, Circle Saw and Sandcastle Homes are nearby and offer hardware, building supplies, and outdoor gear which can complement your Lowe's shopping experience.