Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Houston, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
3,339 reviews
5 stars
1,726
4 stars
755
3 stars
272
2 stars
131
1 star
455
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unhelpful staff.
Product Availability
Customers frequently experienced issues with product availability and order fulfillment, leading to frustration and disappointment.
Store Organization
Several reviews mentioned that the store was messy and difficult to navigate, with products often shelved incorrectly.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missing items and poor communication about order status.
Positive Experiences
Despite the negative feedback, some customers highlighted excellent service from specific employees, indicating that positive experiences do occur.
- BBBrian Baker5 days ago1.0Your customer service is terrible. Delivered a fridge on Tuesday. We found out it the freezer wasn't working Thursday, which is two days later, but apparently it's just passed the 48 hours mark so we can't get any help. How are people that work supposed to deal with this? Thanks for taking my money and delivering a defective product.
- MDMissy DowneyNov 16, 20251.0I rented a carpet cleaner from here. It was very dirty. I spent an hour cleaning out pet fur, and wiping everything down before I even used it. I was then charged $40 for cleaning when I returned it. How insane. Clearly they don't require people to clean it, or I wouldn't have been given a filthy one in the first place.
- DWDan WadkinsNov 13, 20255.0We shop at this location frequently, and the main reason is the wonderful staff. Friendly, willing to help, and always doing so with a smile, they make the experience better.
- CPCami PaloNov 6, 20255.0I had placed an online order that was cancelled. I called and spoke to Ms. Angie and she was able to find the items and set them aside so I could purchase in store. When I went in, I spoke to Ms. Angie who found them right away and helped me check out. These 2 ladies should be the gold standard for Lowe's associates. I have been a lil stressed and their kindness meant so much during this time. They made this visit great and brightened my day just by seeing me as a person.
- VLVero LionNov 1, 20251.0OMG, THEY HAVE HORRIBLE HORRIBLE CUSTOMER SERVICE. I waited over 15 minutes with no assistance on several occasions only to have kind customers helping me with a heavy item. You AS A BIG COMPANY should be ashamed. Lowes BLOWS!!!!! n this was not my first time
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Houston, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for the Houston Lowe's Home Improvement store?
The store is open Monday through Saturday from 6 AM to 10 PM, and Sunday from 8 AM to 8 PM. Holiday hours vary, with some days closed, such as Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. You will also receive email updates if your order status changes.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return through your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there nearby restaurants where I can eat before or after visiting Lowe's?
Yes, Tecate Mexican Restaurant and La Hacienda, both serving Tex-Mex and Mexican cuisine, are nearby and great options for dining.
Is there a nearby gas station where I can refuel my vehicle when visiting Lowe's?
Yes, Murphy USA and Shell gas stations are located near Lowe's, providing convenient refueling options.
What nearby services can help with key and lock needs when I visit Lowe's?
MinuteKey and Minute Key, locksmith services, are nearby Lowe's for any key and lock-related needs.
Are there any nearby places related to home improvement supplies that complement Lowe’s offerings?
Yes, Circle Saw and Sandcastle Homes are nearby and offer hardware, building supplies, and outdoor gear which can complement your Lowe's shopping experience.