La-Z-Boy Houston - Closed

Reviews

• SB

  steven Burns

  Nov 14, 2025
  5.0
  Very good service. Nice custom leather selection.
• KF

  Katy Fussell

  Apr 12, 2021
  5.0
  I never thought that shopping for a recliner would be easy, but Linda helped me pick one out that fit me perfectly in under 30 min. I said I was shopping around so she gave me her card and wasn't pushy about it. After looking at other stores with salespeople who just wanted the sale and didn't care if it would be comfortable for me, I returned to La-Z-Boy to buy the recliner that Linda help me find. THANK YOU LINDA!
• MB

  Mark Brown

  Dec 16, 2020
  4.0
  Not sure
• AW

  Alison Wallace

  Oct 16, 2020
  1.0
  I hate to write a bad review, but my post sale service has been so terrible I feel it is necessary. This is a franchise store. This is important because they have no control post sale. And if you call post sale and post warranty (by 3 months) you will not get a kind welcome. I called to ask for a customer service number and to see if I had any options after my insurance claim was denied (the insurance they recommended). I really just wanted advise on what I could do about the issue. I was greeted by a very curt sales person who would not let me speak to anyone else, remined me they were a franchise, reluctantly gave me a number to call and offered no other solutions. I asked him if La-z-boy had a number and he, obviously annoyed, said he had been there for over 10 years and there has never been another number. I called the number, left a message and waited over a week. I called back, waited another week and heard back from her, I could tell my options were limited, explained the lag in time, and she took my concerns up. When the answer came down, it was as expected and not positive. I still have a hole in my couch. I asked if there was a repair department, there is not. My frustration is not with the denial of my claim 3 months out of warranty. My frustration with the locally owned franchise is the way they handled the situation. It is clear they have had this issue before and have their own frustrations with La-z-boy. Once they have your money, you are someone else's problem and that someone else is too big to care. I am disappointed that my investment piece of furniture is not holding up as expected and that the franchise nor La-z-boy stand behind the quality of the product. I am disappointed that I am having to source my own leather shop to repair the couch with zero guidance from the store. DO NOT Invest your money with them, they do not value you.

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