Extra Space Storage

4.7
223 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 5425 Katy Fwy in Houston, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, drive-in building, parking spaces, security access to your floor only, drive up climate controlled units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
5425 Katy Fwy, Houston, TX
77007, United States

Hours

Reviews

4.7
223 reviews
5 stars
202
4 stars
4
3 stars
0
2 stars
4
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff, particularly Brandon, for their exceptional customer service, professionalism, and willingness to assist.

Facility Cleanliness

Customers consistently noted that the storage facility was clean and well-maintained, contributing to a positive experience.

Security Concerns

Several reviews raised serious concerns about security, including break-ins and inadequate communication from management regarding these issues.

Pricing Issues

Multiple customers expressed frustration over frequent and significant price increases after initial sign-up, leading to dissatisfaction with the overall value.

Accessibility

The facility's location was frequently mentioned as convenient, with easy access for moving trucks and a well-designed layout for transporting items.
  • AL
    Adam Lillie
    Nov 11, 2025
    2.0
    They bait you in with a low price and 2 months after leasing they go up on the price.
  • BM
    Bryan Mitchell
    Nov 1, 2025
    5.0
    Great service and assistance during a busy move.
  • AC
    Anissa Choiniere
    Nov 1, 2025
    5.0
    Simple and easy experience to sign up and use the storage facilities. Fee did go up quite a bit after 6 month discount expired.
  • LR
    Luke Rucinski
    Oct 25, 2025
    5.0
    My experience with Brandon and staff was great. They were very professional throughout the entire process. They even called and left me voicemails regarding upcoming payments and steps for move out. I highly recommend this facility.
  • EL
    Emm Lopez
    Oct 25, 2025
    5.0
    The employee was helpful, straight to the point and efficient. And facility was clean and presentable.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.