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Store your belongings at Extra Space Storage on 5415 Bissonnet St in Houston, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, elevator access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
834 reviews
5 stars
775
4 stars
22
3 stars5
2 stars7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Eleanor and Ray received consistent praise for their exceptional customer service, being described as friendly, helpful, and professional.
Cleanliness
The facility is frequently noted for being clean and well-maintained, contributing to a positive customer experience.
Communication
While many customers appreciated the staff's communication, there were some concerns regarding transparency about pricing increases and security issues.
Security Concerns
A few reviews highlighted serious security issues, including reports of mold and break-ins, which raised concerns about the safety of stored items.
- BRBrian RhodesJan 5, 20265.0Eleanor Edwards was extremely helpful, professional and wonderful person to talk with. The first impression she leaves radiates this is a place I want to store my professions! Keep up the great work!
- CBCeleste BaileyDec 31, 20255.0Eleanor was very accommodating and friendly. Excellent customer service. Thank you
- ASAbigail StoutDec 29, 20251.0I asked them how much the rate goes up after the 4 month pre-pay. They refused to say. I even asked for an estimate for about how much it has went up in the past and just got the same answer of "I don't know". I voiced my concerns that they'd double my rate and they didn't deny that that's what they would do. Read the one star reviews as that's what I did after that conversation.
- SBSamone ByrdDec 25, 20254.0I called in a panic due to a significant price increase on my unit that I wasn’t aware of. Eleanor was beyond helpful & blessed me simply because I was kind to her. I meant to tell you Happy Holidays before we finished our phone call Ms. Eleanor. Thank you for all your help!
- MJM JDec 18, 20255.0Ray is an excellent employee and very professional and knowledgeable about ESS and I will highly recommend her to everyone.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents in Shenandoah, Gulfton, Maplewood, Houston Christian University, Larchmont, and other nearby areas.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Chimney Rock Rd and Bissonnet St.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to Houston Christian University.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer RV storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for RVs of all sizes. Whether you’re leaving an RV in storage long term or simply need a place to park an RV between uses, we offer a flexible option with month-to-month leases so you can store for as long as you need.
What are the gate access hours for Extra Space Storage on Bissonnet St?
The gate is accessible daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
What types of storage units are available at Extra Space Storage?
Extra Space Storage offers a wide selection including climate-controlled units, drive-up units, non-climate controlled units, and RV parking options.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, you can buy moving boxes and packing supplies both online and at the facility.
Does Extra Space Storage offer drive-up unit access?
Yes, drive-up access is available, allowing you to pull a vehicle right up to your unit for easy loading and unloading.
Are climate-controlled storage options available at this facility?
Most facilities offer climate-controlled units for temperature sensitive items, and Extra Space Storage includes this option.
What payment methods does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Invoice, Mastercard, and Visa.
Where is Extra Space Storage located in relation to Houston Christian University?
Extra Space Storage is conveniently located near Houston Christian University, making it easy for students or staff to access storage solutions.
What nearby places can I visit when coming to Extra Space Storage?
Nearby places include Saltillo Mexican Kitchen for dining, KP's Kitchen for American cuisine and bar, and Bissonnet Dental for dental care services.
Are there banking facilities close to Extra Space Storage?
Yes, Capital One Bank and a Capital One ATM are nearby, providing convenient financial services during your visit.
Can I find other storage or moving-related services near Extra Space Storage?
Yes, Life Storage - Houston offers additional self-storage facilities and truck rentals nearby, as well as UPS Access Point location for shipping and courier services.