Extra Space Storage

4.6
171 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 10640 Hempstead Rd in Houston, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, wide drive isles, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
10640 Hempstead Rd, Houston, TX
77092, United States

Hours

Reviews

4.6
171 reviews
5 stars
142
4 stars
9
3 stars
8
2 stars
4
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Pedro and Azucena, for their helpfulness, friendliness, and professionalism.

Facility Condition

The facility is generally reported as clean and secure, although some customers expressed concerns about access issues and security after a storm.

Pricing

Customers appreciated the competitive pricing and value for storage units, often noting better rates compared to competitors.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding theft, poor communication, and access issues, indicating inconsistency in customer experiences.

Staff Responsiveness

The staff was frequently described as responsive and accommodating, although some customers reported delays in service during peak times.
  • CM
    Charles Barclay Macaul
    Oct 28, 2025
    4.0
    Helpful staff, when the unit was too small, they let me out of contract, but for Admin fee. Thanks
  • JT
    Jonathan Treviño
    Oct 25, 2025
    5.0
    Great place and great people so helpful and amazing environment I got two storages with them and they have help me out a lot God Bless them so much
  • ML
    Maria de lima
    Oct 24, 2025
    5.0
    Very friendly staff! The facilities are clean and welcoming! We had no problem using this to storage our items. Very safe as well! 10/10
  • DP
    Dean Patschke
    Oct 22, 2025
    1.0
    I went to Austin temporarily for a few months and came back to Houston. I couldn't pay my storage for the time I was out there however when I came back I went to the office to clear my ENTIRE balance I owed which was $640. That included the rent and late fees. I did pay the amount in full in cash. I open my storage just to find out the manager (the one who opened the unit and changed the lock) stole a $4000 bike, 2 15" Sony subwoofers, a fishing trailer, diamond plated toolbox with all kinds of tools and parts for the back of a pickup truck among several other things. He was acting very nervous was being very hesitant answering any questions had to call 2 different people and ask if he should give us a copy of the original signed contract because he gave us an edited version that was not signed by my wife which was the storage holder. I would NEVER trust this place they are shady, thieves, liers and take advantage of the fact that they are "not liable" for missing things when they are committing fraud and theft. You have to video record your OWN unit so these criminals don't steal from you
  • DF
    David Freeman
    Oct 20, 2025
    5.0
    Pedro was great! When I arrived at the location Pedro took me to the unit I rented. He also explained to me clearly my monthly rate and how to access the facility during open hours. And the price is very good. I would highly recommend this location!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.