Extra Space Storage

4.8
611 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 10617 Fuqua St in Houston, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, wide drive isles, commercial tenants, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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  • DebitAvailable

Location

Extra Space Storage
10617 Fuqua St, Houston, TX
77089, United States

Hours

Reviews

4.8
611 reviews
5 stars
563
4 stars
21
3 stars
9
2 stars
6
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Evan and James received numerous commendations for their exceptional customer service, being described as helpful, knowledgeable, and professional.

Cleanliness

The facility is frequently noted for its cleanliness, with many customers expressing satisfaction with the well-maintained environment.

Pricing Issues

Some customers reported confusion and dissatisfaction regarding pricing and fees, with claims of misleading information about costs.

Pest Problems

There were serious complaints about pest infestations, particularly rats, which significantly impacted customer satisfaction.

Overall Experience

While many customers had positive experiences, there were notable negative reviews that highlighted serious issues, suggesting a mixed overall performance.
  • CA
    Cameron Allen
    Jan 5, 2026
    5.0
    Evan made my process very simple and quick. Came in right before closing and was helped with no problem, recommend me a prefect sized unit suitable for the things I needed stored. No issues here !
  • JJ
    James
    Dec 31, 2025
    5.0
    I was helped by a gentleman named Evan. He was very helpful with my needs. I will be recommending this place to my friends and family.
  • SG
    Solomon Gonzale
    Dec 29, 2025
    5.0
    Evan has superlative-level service. He was knowledgeable and went above and beyond. Was not dishonest with prices and was proactive to meeting my needs. Would highly recommend.
  • OE
    Odelia E
    Dec 29, 2025
    5.0
    Evan is courteous, patient and professional. Had the best time and the process explained. I highly recommend him and Extra Space please do give him a raise. Thanks Evan
  • NM
    Nate Mancha
    Dec 1, 2025
    3.0
    They lied to me over the phone when buying my first unit. I told them I needed 24hour access and the lady over the phone said that could be arranged Id just have to speak with management when I came in. I decided when I was there that I could use another unit and was told that it would be 210 for 3 months but the rate would change after the special. So I said alright thats a deal cause im paying 45 a month for a parking spot and this is almost cheaper monthly than my parking spot. The guy said well its close to 150 more but yeah. So I sign the paper work and get my locks and as Im being shown my unit im informed that my first payment is due on the first and its going to be 145. I told him I just paid for 3 months to that he replied oh my bad I should have been more clear its 145 a month for 3 months... thats very different from 145 plus sign up for 3 months. The units were nice although my outlet didn't work I was told its probably just the breaker but I haven't been back to find out.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.