Extra Space Storage

4.8
916 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 19743 Park Row Dr in Houston, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
19743 Park Row Dr, Houston, TX
77084, United States

Hours

Reviews

4.8
916 reviews
5 stars
848
4 stars
25
3 stars
8
2 stars
1
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Julissa and Aremis, received high praise for their professionalism, helpfulness, and friendly demeanor, contributing to a positive customer experience.

Cleanliness

The facility is consistently described as clean and well-maintained, enhancing customer satisfaction.

Security Concerns

Some customers expressed serious concerns about security issues, including theft and malfunctioning surveillance equipment, which negatively impacted their trust in the facility.

Rental Process

Many reviews highlighted the ease and efficiency of the rental process, with staff providing clear explanations and assistance.
  • CR
    christopher romero
    Jan 5, 2026
    5.0
    Alicia was amazing showing the units available and the pricing were very affordable for the size that I got is 10×15. I will be renting here for many months. I recommend this place they have climate controlled units.
  • AR
    Adrian Ruiz
    Dec 30, 2025
    5.0
    I had a great experience. I know they are short staffed, but Alysha managed to be extremely patient with me throughout the entire process.
  • FB
    Floyd Ball
    Dec 30, 2025
    5.0
    I came in today to rent a unit at extra space storage which is a very clean facility and Alicia, was very helpful & knowledgeable. I'd definitely recommend this place to anyone looking for a storage unit.
  • DS
    denise salinas
    Dec 24, 2025
    5.0
    I’ve been here over a year, very good service and each I come with Gabriel, he treats me like a family and always fits my needs ,thumb's up for Gabriel!! Merry Christmas for all the team and Gabriel!!!
  • KM
    Kaylyn Marquez
    Dec 16, 2025
    1.0
    Vera has the worst customer service ever! Extremely rude & unpleasant person to communicate with! From the moment I approached her she was so rude & spoke to me like I was stupid. One time they lost our storage keys and later when we asked who it was it was her! Of course! If the attitude wasn’t so unpleasant we wouldn’t mind the accidents but wow! Hard working day just to drop our stuff off here and had troubles and unfortunately VERA made the whole experience even more stressful. Thanks vera!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.