Extra Space Storage

4.8
902 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 19743 Park Row Dr in Houston, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
19743 Park Row Dr, Houston, TX
77084, United States

Hours

Reviews

4.8
902 reviews
5 stars
836
4 stars
25
3 stars
8
2 stars
1
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the exceptional customer service provided by staff members, particularly Julissa and Aremis, who were noted for their friendliness, professionalism, and willingness to assist customers.

Cleanliness

Customers consistently highlighted the cleanliness and maintenance of the facility, describing it as well-kept and secure.

Security Concerns

Several reviews raised serious concerns about security, mentioning incidents of theft and inadequate security measures, leading to dissatisfaction among some customers.

Ease of Process

Many customers appreciated the smooth and efficient process of renting storage units, with staff providing clear explanations and assistance throughout.

Pricing Issues

Some customers expressed frustration with pricing discrepancies and increases, indicating a need for clearer communication regarding payment options.
  • JP
    Jose Padilla
    1 day ago
    5.0
    Your staff was very professional and accommodating. Juilca was upfront with all policy, regulations and rules to this futility.
  • FR
    Francisco Rivas
    Nov 18, 2025
    5.0
    Julissa is great to work with, she has a gray attitude and has great communication skills
  • CH
    Corey Haynes
    Nov 17, 2025
    5.0
    Perfect I can’t thank Julissa enough she’s the best!
  • MD
    Miguel Deprestre
    Nov 1, 2025
    5.0
    Julissa and Gabriel did an excellent job looking for the right space for my trailer. Their service was exceptional
  • RB
    Ron Baker
    Oct 30, 2025
    5.0
    Julissa. The manager is great here. She remembered her name and was very helpful and any request on future storage prices

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.