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Visit our Aaron's store located at 9839 North Fwy, , Houston, TX, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. Don't miss out on Black Friday Week at Aaron's—November 24 to 30, 2025! Take advantage of up to 25% off select products, and be sure to check out our special product drops all week long. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you.
I ordered a Samsung washer and dryer from Aaron’s and requested the delivery for 5:30 PM so I wouldn’t miss work. Despite this, the delivery team showed up earlier than requested, forcing me to leave work unexpectedly. They set up the washer and dryer and then walked out without verifying that anything was working or showing me how to use it. I still went outside to thank them and even sent a tip via Apple Pay.
Later that day, I went to use the sanitize function on the dryer—since the unit is used and Arron’s didn’t bother to clean it—and found that the option wasn’t working. That’s when I realized the steam hose was missing, a key part of the dryer. I had even asked the delivery guy if all the necessary connections were included, and he said yes—which was clearly a lie.
I called the store, and instead of immediately correcting their mistake, I was told I had to wait for them to check if they even had the hose. This isn’t acceptable—the hose is part of what I paid for and should’ve been delivered with the dryer.
When I escalated the issue, the store manager refused to send the part simply because I said I would file a complaint with corporate. He told me that he wouldn’t send his team to deliver the hose because I might cancel the rental, and they’d have to return again. So now he’s withholding the part out of spite, saying I’ll have to wait until I speak to the regional manager.
This is absolutely unprofessional and petty behavior. A simple missing part has turned into a power struggle, and I now have a dryer that is not functioning properly because of Aaron’s negligence and poor management.
Given how Aaron’s sales and stock performance have declined in recent years, it’s shocking that their team is okay with customers walking away over something as basic as a steam hose. The company should be doing everything it can to retain loyal customers—not pushing them away with vindictive and unhelpful service.
This experience has shown me a complete lack of customer care, accountability, and professionalism. I hope Aaron’s corporate sees this and takes action to improve how store managers handle situations like mine. Right now, the customer service is unacceptable, and the management team is failing to resolve even the simplest issues.
JM
Jay Murphy
Jun 18, 2025
5.0
Great customer service!!! Now day's that is really hard to find. I really appreciate it 😊🙏
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What lease ownership plans does Aaron's offer?
Aaron's offers lease ownership plans of 12, 18, or 24 months, allowing you to choose the best plan for your budget.
How can I apply for a lease at Aaron's?
You can complete an application online at Aarons.com or in-store. There's also an option to check your in-store Leasing Power™ online before visiting.
What information do I need to apply for a lease at Aaron's?
You'll need your name, contact details, residence information, Social Security Number, government-issued ID, income details, and references if applicable.
How long does delivery take after ordering from Aaron's?
Delivery times vary based on the merchandise selected and will be displayed during checkout or in your order confirmation email.
Does Aaron's offer delivery and same-day delivery services?
Yes, Aaron's provides in-store pickup, curbside pickup, delivery, and same-day delivery services to customers.
What forms of payment are accepted at Aaron's?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
What is Aaron's Low Price Guarantee?
If a local competitor offers a lower lease to own price on the same item, Aaron's will meet or beat that price or give you $100 in cash.
Are there any nearby stores where I can find additional furniture or appliances?
Nearby stores like Mattress1One and Factory Direct Liquidation offer furniture and appliances, providing more options close to Aaron's.
What nearby restaurants can I visit before or after shopping at Aaron's?
You can enjoy Mexican cuisine at Tacos La Bala, or Korean food at Zipp's Food Mart, both located near Aaron's store.
Are there any nearby services that can assist with home improvement near Aaron's?
Yes, Durastone Corporation and Northville Cabinetry nearby offer countertop installation and building supplies to support your home projects.