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As the trusted home improvement store near you, Lowe’s in Gun Barrel City, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
201 West Main Street, Gun Barrel City, TX
75156, United States
Hours
Reviews
4.0
2,295 reviews
5 stars
1,190
4 stars
502
3 stars
222
2 stars
95
1 star
286
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Frequent complaints about items being out of stock or not matching online inventory.
Helpful Staff
Some employees received praise for their helpfulness and knowledge, providing positive experiences for certain customers.
Delivery Issues
Numerous reviews highlighted problems with delivery times and order fulfillment, leading to customer frustration.
Store Organization
Customers noted that the store was often cluttered and difficult to navigate, impacting their shopping experience.
- JWJared WellsJan 2, 20261.0Worse customer service! After pushing my large cart with boards and long product around, I got to the front and saw there was a lower price on Romax so I had her ring me up a roll of Romax with my purchase. After I paid she printed the receipt and I looked at the receipt and it charged me more than what the big sign says for the Romax, so I asked her to simply fix it and she said no you have to go over to customer service. No apology or anything she didn’t care, I said just refund it then and she said again you have to go to customer service since I’ve already finished your purchase. If they can steal your money at the register, they should be able to give it back to you at the register just saying. Lowes policies are not Customer considerate.
- CLCari LookabaughJan 1, 20261.0Lost a $600 sale because the guy in lawn and garden acted like he didn’t want to help. Didn’t want to ring up all of our stuff and acted like we were a burden . Do better
- JJJulie JacksonDec 23, 20255.0Helpful staff, bought a new refrigerator and he was knowledgeable but still gave me space to make a decision.
- CUChristine UmanzorDec 22, 20251.0My dad went in there. 7-8 people in there at the contractor side ignoring all the customers. He just needed a kit for the toilet and was right there. He is 80 years old and asked for help. Not a person would help him. He came home and cut his CC in half.
- CNClyde NaborsDec 15, 20253.0Can never find anyone when you need and half the time they don't know where something is
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Gun Barrel City, TX offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What services are available at the Gun Barrel City Lowe's Home Improvement store?
Services include appliance installation, countertop and cabinet installation, deck installation, garage door installation, HVAC installation, flooring installation, and more to support your home improvement projects.
What are the store hours for Lowe's Home Improvement in Gun Barrel City, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement in Gun Barrel City offer in-store pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
What payment options are accepted at Lowe's Home Improvement in Gun Barrel City?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What languages are supported at Lowe's Home Improvement in Gun Barrel City, TX?
English and Spanish are supported, with in-store translation services available for other languages.
How can I find Lowe's Home Improvement in Gun Barrel City, TX?
You can find them at 201 West Main Street, Gun Barrel City, TX 75156. Their main phone number is +1 903-340-3000 for inquiries.
Are there any nearby places where I can exchange propane when shopping at Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier where you can exchange propane tanks conveniently during your visit to Lowe's.
Where can I get locksmith services near Lowe's Home Improvement in Gun Barrel City?
Minute Key is a nearby key and locksmith service, making it easy to get keys duplicated or locks serviced during your visit.
Are there dining options near Lowe's Home Improvement in Gun Barrel City for a meal after shopping?
Yes, you can visit nearby eateries such as Tommy's BBQ for barbecue or Little Mexico Burrito and Tacos for Mexican cuisine, perfect for a meal after your shopping trip.