La-Z-Boy Grapevine

Reviews

• JP

  Jennifer P.

  Feb 10, 2026
  1.0
  UPDATE on 3/9: The lift chair has now been broken for 6 weeks and I have no idea when it will be repaired. Buyer beware!! Warning against buying a lift chair for someone who truly needs one. We invested $4,000 in a La Z Boy lift chair for my mother, who is in assisted living and relies on it. Broke once within a couple of months due to faulty electrical cord and she was without her one chair for over a week. Broke again in January (3 months later) and took 2 WEEKS to get a service visit. Now we wait 2 more weeks for parts and then still need to schedule for the repair. So likely will be offline for a month total. The store says they don’t do loaners (basically got a shrug as a response), so we get to figure this out ourselves. Cannot believe service is so delayed, and communication is poor (I mostly talk to an answering machine). Very disappointed in service from what is supposed to be a top-notch brand. Really regret this purchase. It was supposed to help and instead has given me more headaches and increased my caregiving burden.
• CK

  Cori Knapp

  Feb 2, 2026
  1.0
  I would not recommend Lay Z Boy furniture at all. We have a couch with two recliners on each side and a love seat with also two recliners. All have completely broken and the couch is only 4 years old. The same recliner keeps breaking and it’s a real pain to get someone out to fix it.
• DW

  Denise White

  Jan 4, 2026
  4.0
  Quite busy with not enough staff. I believe her name was Jeannine but not sure, older lady who was super friendly and helpful. Order two new recliners with her help.
• JB

  Justin Baxter

  Dec 22, 2025
  3.0
  Super nice store. The people weren't too pushy. But god dang that store is entirely over priced. I thought I wanted a lazy boy recliner until I went in there. Now I dont want a lazy boy anymore 😂 Basic leather recliners starting at $1200 dollars. You've lost your mind.
• RR

  Ronald

  Oct 9, 2025
  1.0
  Customer Service does not exist. Once they have your money you are toast. Awful awful .. the store deflects everything to customer service and they NEVER answer the phone or call back. Throw your money away here !!!! UPDATE - see the reply below ... they just validated my post.

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