Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Granbury, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,157 reviews
5 stars
689
4 stars
255
3 stars
105
2 stars
37
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees who went above and beyond to assist.
Product Quality
There were mixed reviews regarding product quality, with some customers expressing disappointment in the quality of lumber and hardware.
Store Cleanliness
Customers consistently noted that the store was clean and well-organized, contributing to a positive shopping experience.
Delivery Issues
Several reviews mentioned problems with delivery and installation services, indicating a need for improvement in this area.
Variety and Availability
Customers appreciated the wide selection of products available, although some reported difficulties in finding specific items or receiving assistance.
- WVWendy VaughnNov 15, 20252.0I’m a Pro account holder who spends hundreds of thousands at Home Depot — and here’s exactly why. This weekend my mom went to Lowe’s. She was out of breath, realized at checkout that she didn’t have her wallet, and called me. I told her, “No problem — I have a Pro account. Go to the desk and they can call me for a phone sale.” But the employee at the counter offered no help at all. She then went to customer service, where she was told, “We don’t do phone sales over the weekend. We only do that when the Pro team is here.” Not one person tried to offer a solution. They simply shut the door in her face. She walked out and went to Home Depot — where they immediately helped her and completed the phone sale without hesitation. That’s why every bit of my business goes to Home Depot, and now my mom’s will too. Shame on you, Lowe’s.
- CSCarter SellsNov 6, 20255.0Sadly I had a return but Falicia helped me take care of it. Nothing to do with Lowe’s but great customer service and really fast.
- JBJohn Mark BourdeauOct 28, 20254.0Peddling of cheap foreign goods. Not happy
- TJTxnurse JackieOct 25, 20255.0Clifferd at the service desk was personable, professional and very helpful after I placed an order that needed to come from another store as I needed the spray for a black widow in my attic. I wanted to take care of it today so he found a suitable substitute and canceled the previous order. Thanks Clifferd!
- CHCaleb HeckOct 13, 20255.0Very pleased with my latest online order from this location. Jeffrey, who delivered the product, was on time, good at communicating and accommodating with placing the product where I needed it. Will definitely be placing more orders from the Granbury store in the future!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Granbury, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, and more, featuring trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kohler.
What are the regular store hours for Lowe's Home Improvement in Granbury?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides in-store pickup and delivery services to make shopping convenient for customers in Granbury.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process through your order history. In-store returns require proof of purchase at the customer service desk.
Are there any installation services available at Lowe's in Granbury?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more to support your home improvement projects.
Which payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payment.
What nearby dining options are available near Lowe's Home Improvement in Granbury?
Nearby options include Panda Express for Chinese fast food, Raising Cane's and Chick-fil-A for chicken, and Cotton Patch Cafe for American and Southern cuisine, all great for a meal before or after shopping.
Are there entertainment options near Lowe's Home Improvement in Granbury?
Yes, several cinemas such as ShowBiz Cinemas Granbury, ShoBiz Cinemas 6, Cinergy Cinemas, and Driftwood Theater are nearby, perfect for catching a movie around your visit to Lowe's.
What services can help customers when visiting Lowe's Home Improvement in Granbury regarding finances and convenience?
Nearby, you can find Chase Bank and several ATMs including LibertyX Bitcoin ATM and CVS ATM, which provide convenient financial services during your shopping trip.