Business Details
About
Garden CenterAquarium ShopPond ContractorPond Supply StoreLandscape Designer
From backyard ponds and personal waterfalls, to custom rock aquariums and pet reptile enclosures, Universal Rocks is proud to be a trusted, leading manufacturer of lightweight artificial rock decorations and waterfalls, designed for use on new or existing pools, as a great garden feature and 3D aquarium backgrounds too. Shop one of the industry’s most vast selections of garden water features, pool & pond accessories, custom glass & acrylic tanks, aquarium rock backgrounds and other unique products.
Details
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Hours
Reviews
4.9
946 reviews
5 stars
881
4 stars
32
3 stars13
2 stars9
1 star11
What are people saying?
AI-generated from recent customer reviews
Product Quality
Customers consistently praised the high quality and realistic appearance of the products, including backgrounds and rocks.
Customer Service
The business received numerous compliments for their responsive and helpful customer service, often going above and beyond to assist customers.
Shipping Speed
Many reviews highlighted the fast shipping times, with products often arriving ahead of schedule.
Installation Experience
Customers noted that the products were easy to install, although some mentioned minor issues with packaging and quality control.
- MCMike C5 days ago5.0Excellent Quality & Natural Look! I set up a new aquarium and wanted lightweight artificial rocks that still looked natural. Everything at local pet stores looked fake, so I purchased Stonecluster – 001 from Universal Rocks, and I’m very impressed. Even though they’re made to order, they arrived faster than expected. The quality and realism are outstanding and well worth the price. The only minor downside is that some color transfers when wet and handled. I did soak and lightly scrub the rocks, and while there is still a little color transfer, it’s minimal and hasn’t caused any water issues. Overall, I’m extremely happy with my purchase and will definitely be buying more in the future. Highly recommended!
- WWWeiwei6 days ago5.0This was my second purchase from Universal Rocks, and I am very pleased with my experience. I ordered the AQUA Decor 015 rock, but when it arrived, I noticed the height was about 2 inches shorter than listed on the website. I called customer service, and they handled it exceptionally well: 1, They independently measured their inventory, confirmed the website description was incorrect, and updated it immediately. 2, They offered to send me a different rock that better fit my needs—at no charge. 3, They let me keep the original rock as well. What stood out most was their attitude. Rather than getting defensive, they genuinely thanked me for catching the error and emphasized how much they value customer feedback. That kind of customer-centric mindset is rare and, in my view, the foundation of any successful business.
- RKRobert KJan 5, 20265.0Ordered Olga background 24x72.this display absolutely rocks.so real-life. Price was fair.shipping was quick.this display was a perfect fit ...amazing.will definitely recommend this business. I will probably order again.
- CPCaleb PittmanDec 30, 20255.0I purchased the 24x48 Rocky background. The shipping was FAST, even right before Christmas. The dimensions were correct. The background felt like a very high quality product. It was thick and heavy, in a good way. If you need to cut it, use sharp razor blades. I would certainly buy from Universal Rocks again.
- MFMark FerrerDec 15, 20255.0⭐️⭐️⭐️⭐️⭐️ ROCKIN’ MY TANKS LIKE A LEGEND! Just snagged **three Universal Rocks backgrounds** for my 75-gallon trio, and let me tell you… these things are **chef’s kiss**! 👌 Realistic? Check. Durable? Check. Designed by Aussies but made in the USA? Double check. **Good job, mate!** 🇦🇺🇺🇸 They look so good, my fish are probably planning a housewarming party. 🐠🎉 Honestly, these backgrounds feel like they’ll outlive me (and my grandkids’ guppies). The only thing that made me sweat was the thought of debris building up behind them if not siliconed. My genius plan? Silicone + six strong magnets = easy cleanup like a boss. 💪 **Pro tip for the patient folks:** I scored these during their **15% Black Friday sale**, so if you’re cool with waiting, keep an eye out for those deals. Your wallet will thank you. Bottom line: If you want your tank to go from “meh” to “WOW,” Universal Rocks is the move. Stay tuned for the install vid on my IG 👉 **@benefishial_tanks**. Let’s make these tanks look like underwater mansions! 🌊🏠
Frequently Asked Questions About Universal Rocks
What products and services does Universal Rocks offer?
Universal Rocks manufactures lightweight artificial rock decorations and waterfalls for pools, gardens, and aquariums, including custom glass & acrylic tanks and 3D aquarium backgrounds.
Where is Universal Rocks located?
Universal Rocks is located at 825 Shepherd Dr., Garland, TX 75042, United States.
What are the regular business hours of Universal Rocks?
Universal Rocks is open Monday to Friday from 7:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Universal Rocks accept credit card payments?
Yes, Universal Rocks accepts payment via cash, check, Mastercard, and Visa, including debit and credit cards.
How can I contact Universal Rocks?
You can contact Universal Rocks by phone at +1 972-412-7179 or via email at info@universalrocks.com.
What social media platforms does Universal Rocks use to showcase their work?
Universal Rocks shares their work and updates on Pinterest, TikTok, YouTube, Facebook, Instagram (@universal.rocks), and Twitter (@Universal_Rocks).
Is Universal Rocks accessible for customers with disabilities?
Yes, Universal Rocks has wheelchair accessible parking and onsite services for customers with disabilities.
Are there any notable businesses near Universal Rocks that customers might visit?
Nearby, customers can visit Eclipse Aquatics for aquatic pets, Natural Spas for relaxation, and Herman Marshall Whiskey for distillery tours and drinks.
How can customers combine their visit to Universal Rocks with a trip to Eclipse Aquatics?
Customers interested in aquatic pets can visit Eclipse Aquatics near Universal Rocks to explore additional pet services and supplies before or after shopping for artificial rock and aquarium features.
What other nearby stores provide complementary home and garden products to Universal Rocks customers?
Customers can explore Best-A Auctions for home improvement supplies and Southwest Marble & Granite Co. for building materials nearby Universal Rocks.