Business Details
About
Garden CenterAquarium ShopPond ContractorPond Supply StoreLandscape Designer
From backyard ponds and personal waterfalls, to custom rock aquariums and pet reptile enclosures, Universal Rocks is proud to be a trusted, leading manufacturer of lightweight artificial rock decorations and waterfalls, designed for use on new or existing pools, as a great garden feature and 3D aquarium backgrounds too. Shop one of the industry’s most vast selections of garden water features, pool & pond accessories, custom glass & acrylic tanks, aquarium rock backgrounds and other unique products.
Details
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.9
894 reviews
5 stars
833
4 stars
32
3 stars12
2 stars9
1 star8
What are people saying?
AI-generated from recent customer reviews
Product Quality
Customers consistently praised the high quality, realistic appearance, and durability of the products, noting that they exceeded expectations.
Customer Service
The business received numerous compliments for its excellent customer service, highlighting responsiveness, helpfulness, and thorough communication.
Fast Shipping
Many reviews mentioned quick shipping times, with products often arriving earlier than expected.
Installation Experience
Customers found the products easy to install, although some noted minor adjustments were needed for a perfect fit.
Value for Money
While some customers felt the products were on the pricier side, many agreed that the quality justified the cost.
- LTLouis P. Taylor1 day ago5.0Where to begin... First- a big "THANK YOU" to Universal Rocks for pulling off a miracle in order for us to accomplish the miraculous. (order placed on a Tuesday in Pittsburgh PA, fabricated and shipped from Garland TX and arriving at our doorstep Thursday morning) Second- a heartfelt and deeply grateful thank you for their professionalism, focus, willingness, guidance, and teamwork to meet our creative and logistical needs. I have had the privilege to work in the Entertainment industry for over 40 years. Their needs, desires and wishes are many, varied, and mostly time sensitive. Universal Rocks are one of those companies that "get it," or should I say "just do it. The "IT" being having the ability and willingness to get the job done. Always honest, just solutions and resolutions. Third- it was truly an honor developing a working relationship with a company dedicated to providing the highest quality product with the highest achievable level of commitment. You have our highest recommendation. As they say, "teamwork don't seem like work " Much thanks. Louis P Taylor Construction Coordinator Apple TV Series
- RWRobert Winder3 days ago5.0This was my first time dealing with Universal Rocks. Although my order was small, the service I got was that of a large scale project. I used the text option on the website and got not only a text response but eventually a phone call in order for agent to fully understand my project in order to recommend certain rock types. I highly recommend Universal Rocks.
- TQTim QuinonesNov 16, 20255.0Absolutely hands down the best customer service ive had! Always answered my text. Very friendly and even shipped my item to Alaska! Will definitely be using them in the future! Their products are as great as thier customer service! Thanks again!
- TDTy DixonNov 13, 20255.0The customer service is outstanding! I requested larger holes for the holey rock due to my 5” fish and they customized it without any hesitation. They went above and beyond by making the larger holes look natural. They even responded to every text message. Furthermore, the rock is a statement piece in the aquarium! Looking forward to ordering more items.
- CGCarl GeorgeNov 7, 20255.0Yes Universal Rock did me a great job Max was awesome and putting in the job. Customer service is excellent they helped me organize and design our project. I have nothing but great things to say about Universal Rock. Alyssa was awesome in communicating everything that we needed to accomplish our project. Thanks again Alyssa and Max Carl & Brenda
Frequently Asked Questions About Universal Rocks
What products and services does Universal Rocks offer?
Universal Rocks manufactures lightweight artificial rock decorations and waterfalls for pools, gardens, and aquariums, including custom glass & acrylic tanks and 3D aquarium backgrounds.
Where is Universal Rocks located?
Universal Rocks is located at 825 Shepherd Dr., Garland, TX 75042, United States.
What are the regular business hours of Universal Rocks?
Universal Rocks is open Monday to Friday from 7:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Universal Rocks accept credit card payments?
Yes, Universal Rocks accepts payment via cash, check, Mastercard, and Visa, including debit and credit cards.
How can I contact Universal Rocks?
You can contact Universal Rocks by phone at +1 972-412-7179 or via email at info@universalrocks.com.
What social media platforms does Universal Rocks use to showcase their work?
Universal Rocks shares their work and updates on Pinterest, TikTok, YouTube, Facebook, Instagram (@universal.rocks), and Twitter (@Universal_Rocks).
Is Universal Rocks accessible for customers with disabilities?
Yes, Universal Rocks has wheelchair accessible parking and onsite services for customers with disabilities.
Are there any notable businesses near Universal Rocks that customers might visit?
Nearby, customers can visit Eclipse Aquatics for aquatic pets, Natural Spas for relaxation, and Herman Marshall Whiskey for distillery tours and drinks.
How can customers combine their visit to Universal Rocks with a trip to Eclipse Aquatics?
Customers interested in aquatic pets can visit Eclipse Aquatics near Universal Rocks to explore additional pet services and supplies before or after shopping for artificial rock and aquarium features.
What other nearby stores provide complementary home and garden products to Universal Rocks customers?
Customers can explore Best-A Auctions for home improvement supplies and Southwest Marble & Granite Co. for building materials nearby Universal Rocks.