Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Garland, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,571 reviews
5 stars
886
4 stars
356
3 stars
124
2 stars
51
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were criticized for rudeness and lack of assistance.
Product Availability
Customers expressed frustration over product availability and issues with orders, including delays and incorrect items being delivered.
Store Cleanliness
The store is generally noted as clean and organized, contributing positively to the shopping experience.
Staff Knowledge
While some employees were recognized for their knowledge and assistance, others were described as unhelpful or lacking product knowledge.
Return Policy Issues
Several reviews highlighted dissatisfaction with the return policy and experiences related to returns, indicating a need for improvement in this area.
- ARAlisha R.1 day ago5.0While I was shopping here, it was easy to find the products that I needed as well as a checkout, will recommend this Lowe's to anyone who enjoy shopping with ease. As well as if you need accommodations in regards to assistance from employees as well as the convenience of signs that are visible, that makes it easier for you to be able to. Maneuver through the store.
- CSCarlos SanchezNov 13, 20252.0Just stopped by this Lowe’s. I came with the intention of color matching a sample of paint like I have done before countless times. I did realize the sample was pretty small, but usually the employees at Lowe’s are always willing to help. I go to the paint desk with an older lady and I say I want a color match. I hand her my small samples and she looks at them for a second and throws them on the counter saying “nuh uh it’s too small. Needs to be the size of a dime. Go look for a sample on the wall.” She didn’t even try and was not helpful at all. At other Lowe’s I’ve had people re size the sample size and at least attempt before telling me it wouldn’t work. I’m a contractor so I shop at Lowe’s quite a bit. The only reason it’s not a 1 star is because right after that. I had 4 encounters with other staff members that greeted me and asked if I needed anything in the most polite way.
- JWJimmie WalkerNov 10, 20254.0I'm going to start off by saying I hate Lowe's. However, this location impressed the hell out of me. Very helpful and knowledgeable staff. I was beyond impressed at this location. To put this review into a better perspective. This location is the reason why I'm giving Lowe's another chance.
- RFRaymond FritzNov 9, 20251.0Very disappointed in appliance department student line for 20 minutes in the past over helped other customers.Before that was behind me , like I was invisible , very , very disappointed
- AAAlex AdamsOct 20, 20251.0Do not purchase a door from this store!! Took them a month longer than initially estimated to get our door ready for install. The day of install, we get a call from the installer at the very end of the install window (hours after the “arrival” window) saying they can’t find the door at Lowe’s. After multiple calls with the installer and Lowe’s, we are finally told that Lowe’s does in fact have the door. But by this point, we had to wait even more days to get another install appointment. It was super frustrating with lots of wasted time and pointless phone calls.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Garland, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, paint, patio furniture, plumbing, outdoor equipment, and more.
What are the store hours for Lowe's Home Improvement in Garland, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM with some holiday hour exceptions.
What services does Lowe's Home Improvement offer?
Lowe's provides installation services for appliances, flooring, cabinets, lighting, roofing, doors, windows, and more. They also offer in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
Does Lowe's accept multiple payment options?
Yes, Lowe's accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and check payments.
Are there any nearby banking facilities to Lowe's Home Improvement in Garland, TX?
Yes, there are Bank of America ATMs close to Lowe's, which can be convenient for withdrawing cash during your visit.
Where can I exchange propane tanks near Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby, making it easy to swap your propane tanks after shopping at Lowe's.
Are there any nearby services for key and locksmith needs?
Yes, Minute Key and Minute Key locksmith services are located near Lowe's, useful if you need key duplication or lock services.
Does Lowe's Home Improvement offer easy returns and exchanges?
Yes, Lowe's offers easy returns and exchanges, usually within 90 days of purchase, either online or in-store with proof of purchase.
Does Lowe's provide assistance for tax-exempt purchases?
Customers can apply for a tax-exempt account in-store at the customer service desk.