Lowe's Home Improvement

Reviews

• JZ

  Jaime zapien

  1 day ago
  5.0
  I called and spoke to Angel and told him what i was looking for and he helped me by giving me the information that i needed and he even had my items pulled and ready for me just to pay for them and go, Angel is a great employee at Lowe's there need to be more like him and not because he pulled my items but he went above and beyond my expectations.. thank you Angel
• PP

  Phillip Pham

  Apr 21, 2026
  1.0
  I ordered two things on the online order and the location was set for Little Elm. I came to Little Elm and was able to pick up my first order, then found out my other item was in the Frisco location. For some reason, the online order didn’t allow Little Elm location to transfer the order to them from Frisco. I was told to call to see if I can cancel, the automation system when I called Frisco location told me that the item needed to be removed for the locker so I can cancel. My call was moved to a live associate. The associate had picked up, I had explained the situation. She put me on hold, every few minutes while on hold, it recalled the store and it was the same associate that seemed very impatient every time she picked up. I was left on hold for over ten minutes just wanting to cancel an order that the Lowe’s app had put my item I had ordered to the Frisco location when it was supposed to be at Little Elm. The lady on the phone was not pleasant at all and accused me of choosing the Frisco location. If she didn’t know the about the locker procedure, of why I couldn’t cancel my order, then she could have simply said that. She told me to cancel, and I explained to her that I’m trying to, but she needs to release the order of the locker to cancel, then she said I can go pick it up. I told her I’d never would want to go into Frisco with that type of service. Now I don’t have guarantee on whether she does her job or not. Now I’m stuck not receiving a product that I paid for. Very frustrated. Edit(3 Days Later) I called again and had spoken to Brittany/Britney(sp?). Definitely night and day with her, amazing and PROFFESIONAL associate that helped me with the return with no hassle. I would give 5 stars for Brittany and her only. I’m going still leaving the 1 star for the poor service of the associate from Tuesday and no follow up from when I posted this review.
• CM

  Caroline Menchaca

  Apr 20, 2026
  5.0
  Priscilla! You are the best! Keep being kind to clients as you never know how much you make someone’s day! Thank you for the help today. Caroline
• TG

  tk geetha

  Apr 17, 2026
  5.0
  “I went to the Lowe’s Lowe Gardening section. The gardener, named ‘PRESI SILLY’, helped me a lot. She gave great advice, the product descriptions were very clear, and I was able to get all the gardening items I needed. I will definitely go back to Presi Silly again.”
• MG

  Michael Garrett

  Mar 29, 2026
  1.0
  Spoke with the manager AL and he completely sold us a defective product! Bought an electric mower at the front which was marked down as a display unit, was told everything was included, but when I got home I noticed it didnt include the key to start it! Cant even use the damn thing. I drove back by and had to wait 45 minutes for AL to finish collecting shopping carts, only for him to tell us that the product was sold as is and he would do nothing to replace the key for us even though they had more keys available in other units. What a complete waste of time, and absolutely crap customer service. Thanks Al, youre a real piece of work! Will follow up with corporate. Buyer beware at this location! Check out home depot right up the street.

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