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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Frisco, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,777 reviews
5 stars
996
4 stars
371
3 stars
146
2 stars
56
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unprofessional and dismissive.
Staff Knowledge
Several customers highlighted the staff's knowledge and willingness to assist, particularly in specific departments like appliances and gardening.
Delivery Issues
Numerous reviews mentioned problems with delivery and installation services, including delays and miscommunication.
Store Environment
The store is generally well-regarded for its selection and organization, but some customers reported issues with cleanliness and staff availability.
Management Concerns
There are complaints regarding management's handling of customer issues, with some customers feeling that management was unresponsive or unhelpful.
- ZUZack top music USA4 days ago1.0This store refused to return the unopened box of Christmas lights products even after talking with "Karlo", the store manager, as he said this is Lowe's company policy. I told him that nobody told me this before and I believe there should be a clear sign on the product's shelves stating that these products cannot be returned so that customers can read and understand before purchasing. Accordingly, I'm no longer shopping such products from this store and will shop online from Amazon instead.
- BPBraeden Pittman6 days ago1.0Absolutely unacceptable experience. I ordered a door on Sunday and paid extra for delivery to be made the very next day (Monday). The Lowe’s app clearly stated it would be delivered by 6pm. That never happened. No delivery. No phone call. No text. No explanation. I had to call the store myself and was given the complete runaround. I was transferred to multiple employees who clearly had no idea what was going on, couldn’t give me a straight answer, and offered zero accountability or solution. Just passing me off to the next person. If you’re going to charge people extra for delivery, the bare minimum expectation is communication when you fail to deliver — especially when the app gives a specific time. Instead, I wasted my time and got nothing but frustration. I’m beyond pissed and will never use this Lowe’s again. Save yourself the headache and go literally anywhere else.
- JDJohnathan DuongJan 4, 20261.0On 1/4/2026 at 6:49PM CST, I brought a kohler fill valve to return and Esme the manager accused me of using the part. I questioned how does the part look used? She said it looks used, then I went to her shelf and took 2 brand new boxes and opened them for her. Showed them the rubber gasket that has white dust from the manufacturer is how they’re made. She gave me the refund, but was an extremely offensive accusation to be accused of using the product when I never did, then to initially deny me a refund.
- PJPalani JayabalJan 2, 20261.0Appliance delivery has been delayed more than a month. Always last minute update or even no update about the delay. Unable to reach the appliances person over phone, always need to go to store to get the status. Never buy again from Lowes frisco.
- BLBruce LeeDec 24, 20251.0I had come to this store and had a decent experience before. However there’s a manager named James who works here who has a serious attitude problem and mumbled some profanity against my wife. Lowe’s should do a better job in their hiring process when looking for “managers” and most importantly teach them some manners.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Frisco, TX?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, garden tools, grills, hardware, flooring, plumbing, tools, and outdoor furniture.
What are the store hours for Lowe's Home Improvement in Frisco?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's Home Improvement in Frisco offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if the status changes.
What is the return policy at Lowe's Home Improvement in Frisco?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement in Frisco accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can exchange propane while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, allowing you to conveniently exchange propane tanks during your visit to Lowe's.
Where can I get key or locksmith services near Lowe's Home Improvement in Frisco?
There are two minuteKEY locations nearby that provide key and locksmith services, making it easy to handle these needs while shopping at Lowe's.
What dining options are available near Lowe's if I want to grab a meal before or after shopping?
Nearby dining options include CoCo Ichibanya and KYURAMEN DALLAS x TBAAR 九湯屋拉麵 for Japanese cuisine, Sonic Drive-In for fast food, and bubble tea spots like Tbaar and Sharetea Frisco.
What home improvement installation services does Lowe's offer?
Lowe's provides a wide range of installation services including for appliances, cabinets, countertops, decks, doors, flooring, lighting, plumbing fixtures, roofing, and more.