Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Frisco, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,754 reviews
5 stars
988
4 stars
368
3 stars
146
2 stars
56
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude interactions and poor service, particularly from management.
Product Availability
Customers appreciated the availability of products and the ease of online ordering, but there were complaints about incorrect inventory listings and issues with product returns.
Staff Knowledge
Several reviews highlighted the staff's knowledge and willingness to assist, although some customers experienced difficulty finding help when needed.
Delivery Issues
Delivery and installation services received negative feedback, with reports of delays, incorrect items delivered, and poor communication regarding orders.
Store Environment
The store environment was generally viewed positively, with comments on cleanliness and organization, but some customers noted issues with staffing levels leading to long wait times.
- ILIvania Estrada lopezNov 17, 20255.0En una tienda q tiene todo lo q necesitas y sobretodo excelentes precios
- JBJP BlountOct 27, 20255.0Lowes saved me today. Needed a $2.50 connector to finish a home DIY job. Lowe's had them in stock while other Big Box store didn't.
- CKChad KOct 25, 20255.0We had to return a few items and we were really happy with the service this Lowe’s provided. Mary was awesome!!! Balram, Francesca and Pam were also very instrumental in our very complex return. Their service is a Tribute to HOW service should be delivered. They were patient, helpful and easy to work with. My wife Ellie and I cannot thank you enough guys!
- FSFelipe SolorioOct 24, 20255.0found what I needed with some help from friendly staff.
- JLJoyce LeeOct 12, 20255.0Every time I visit this place, I’m impressed by how friendly the staff are. Today, Nelson was exceptionally helpful and made it easy for me to find everything I needed. His assistance also helped me save time.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Frisco, TX?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, garden tools, grills, hardware, flooring, plumbing, tools, and outdoor furniture.
What are the store hours for Lowe's Home Improvement in Frisco?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's Home Improvement in Frisco offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if the status changes.
What is the return policy at Lowe's Home Improvement in Frisco?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement in Frisco accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can exchange propane while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, allowing you to conveniently exchange propane tanks during your visit to Lowe's.
Where can I get key or locksmith services near Lowe's Home Improvement in Frisco?
There are two minuteKEY locations nearby that provide key and locksmith services, making it easy to handle these needs while shopping at Lowe's.
What dining options are available near Lowe's if I want to grab a meal before or after shopping?
Nearby dining options include CoCo Ichibanya and KYURAMEN DALLAS x TBAAR 九湯屋拉麵 for Japanese cuisine, Sonic Drive-In for fast food, and bubble tea spots like Tbaar and Sharetea Frisco.
What home improvement installation services does Lowe's offer?
Lowe's provides a wide range of installation services including for appliances, cabinets, countertops, decks, doors, flooring, lighting, plumbing fixtures, roofing, and more.