La-Z-Boy Frisco

3.9
198 reviews

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Frisco
8294 Tx-121, Frisco, TX
75034, United States

Hours

Reviews

3.9
198 reviews
5 stars
119
4 stars
23
3 stars
11
2 stars
13
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including unhelpful staff and lack of follow-up on issues.

Product Quality

Numerous reviews highlighted dissatisfaction with the quality of furniture, including defects and durability issues.

Sales Experience

While some customers praised the helpfulness and knowledge of sales staff, others experienced pressure and lack of attention.

Delivery Issues

Several customers expressed frustration with long delivery times and issues with order fulfillment.

Pricing Concerns

Customers frequently mentioned high prices and felt that the value did not match the cost.
  • TL
    Tyler Laney
    Dec 5, 2025
    1.0
    Avoid this location at all cost. Tyler and Sherry specifically could care less about customer care after the sell.
  • SS
    Shawn Shelton
    Nov 25, 2025
    1.0
    Bought a 5000$ chair a year ago and the remote went out so i went back and asked if i could have another remote. Some snotty little kid acted like that i was dumb for coming in. Saying this is a retail store not a repair center. Ok im smart enough to use my power probe to diagnose the chair.... go to farmers branch store they were helpful and scheduled a repair for me
  • GP
    Gwen Parker
    Nov 21, 2025
    1.0
    Seat was damaged. They came over replaced it with one that was worse. They picked up the chair brought it back in the same condition. I would not buy another chair from expensive Lazy Boy.
  • HM
    Haylee Murray
    Nov 10, 2025
    5.0
    Lu made our nursing chair shopping a breeze! Thank you for all your help!
  • DG
    David Gruennert
    Aug 15, 2025
    5.0
    We have always heard good things about the quality of La-Z-Boy products and when we were in the market for a new recliner as a result of our old one wearing out we decided to check them out. Our expectation was that the prices would be much higher than we wanted to pay, but it turned out that there was a sale on which significantly lowered those prices. Long story short, after checking out a wide variety of options, we ended up buying two very different recliners both of which fit our space well from both design and footprint standpoints. And ultimately we got them for reasonable prices. We were very pleased with the results of our visit to La-Z-Boy.

Frequently Asked Questions About La-Z-Boy Frisco

What products can I find at La-Z-Boy Frisco?

La-Z-Boy Frisco offers a range of furniture products including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.

What are the store hours for La-Z-Boy Frisco?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.